Kay Jewelers Outlet

Category:	Jewelry Store
Address:	80 Premium Outlets Blvd Space #0349, Merrimack, NH 03054, USA
Phone:	+1 603-424-7131
Site:	stores.kayoutlet.com
Rating:	1.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 5

Reviews 7

Ben Piscopo

Where to begin... I regret not checking reviews before choosing Kay in February 2016. Most of their shops seem to be rated in the 1-2 star range and Im not surprised. Every visit has been stressful and usually not because of the demeanor of their service people. Ive interacted with about 5 people there and they have all been friendly enough. Morale seems low though and Im not surprised... because the BIGGEST problem at Kay Jewlers is the antiquated software they use and the (seemingly) lack of training provided to their employees. This leads to confusion, redundant questions, differences between regular orders vs. "special orders," excuses about how my order was entered into the system, and so on. This is the root of their problem. I mostly pity the employees at Kays because while you are there you constantly hear them telling other customers "thank you for your patience" and "I apologize for that." And all because they are probably still be using Windows 95. When they order your jewelry they use TWO separate systems that look/work completely different from each other. And heaven forbid you dont bring a receipt. They will have to reprint the receipt and re-enter some numbers from it, I guess... Very clunky and a major time suck. Finally, shipping to and from their service providers is never reliable. You will wait 2 months to order a ring and get it resized. For some reason, I havent quite figured it out yet, they will need 2 weeks to get a ring resized in Manchester... just a few miles away! The excuse for this is that its done "professionally" and takes time to get it right. This is where I blame the employees because they are blowing smoke up my a$$. Just tell me your company is not reliable and that all the advertising makes it easy to overlook the giant flaws in your business. - UPDATE: I did speak to the manager of this particular location and they say their system is getting upgraded. But Id still suggest you give it a year or two before attempting a purchase. She was friendly and genuine enough. Thats the only reason this review has gone from 1 star to 2 stars.

M Ribak

My boyfriend is a loyal customer at this location. I went in for my ring to be checked out as some of my diamonds looked dull and it was due for inspection. I told the woman who worked there exactly that. She cleaned my ring and told me it was fine. She didnt ask for my paper work, she didnt log anything into the system (so it appears as i never had my ring inspected). And to make matters worse, she rudely shoved the ring back in my hand. Honestly if my boyfriend is spending hundreds of dollars in your store I expect to be treated with some respect and good customer service. I told him if he is going to purchase anything else it better not be in this location. I will never walk in that store again.

Shrina Amin

I have never had a more positive experience purchasing jewelry. Matt and the rest of the staff was incredibly helpful and kind. They showed us the products we wanted in our price range, were professional and showed us how to combine sales offers to get the best bang for our buck. Ive already told so many folks to drive up there to visit Matt & the other staff. Great experience and would definitely go back!

Grace Lander

The manager( I dont know what position exactly) was EXTREMELY rude and aggressive. I am speechless to how they treated us, we do have the right to make our own decisions. Of course it is their job to sell us their products, but it has gone beyond what I imagine. They were giving each other smirks and as I left, they were watching us leave. I cannot believe this actually happened

M Khan

Horrible customer service, the dude by the name of Matt shouldn’t be working there, he treats people with no respect, my family and I have been there buying thousands of dollars of watches, he had a bitchy attitude and told us to leave, honestly I’ve called corporate and I want him to realize he shouldn’t be working there having a jackass attitude

Behrang Eslami

Very bad costumer service. My fiancé and I went to this store to order a custom designed ring. We ended up ordering a ring and they never called us after that until we decided to go to the store in person. Matt, the store manager, was totally rude and aggressive. Worst experience ever.

Keith Jenn Garafola

Terrible at engraving. Even having a model to go by, they couldnt get the engraving correct. Wouldnt go back to this location at all, ever. They claim they were very commodating...couldnt be further from the truth!