Staples

Category:	Office Supply Store
Address:	555 N Main St, Providence, RI 02904, USA
Phone:	+1 401-272-2828
Site:	storelocator.staples.com
Rating:	3.2
Working:	10AM–6PM 8AM–8:01PM 8AM–8:01PM 8AM–8:01PM 8AM–8:01PM 9AM–8PM 10AM–6PM

Location

Photos 29

Reviews 25

Jiminie Hayward

Worst service EVER!!! I took my notebook to Staples Easy Tech after it crashed. The tech said they would call me in about 48 hours with diagnosis, but they never contacted me. After waiting for a week, I visited the store to talk to them in person, and the same tech said they could not figure out the issue but they were still working on it. Soon after I left, they called me and said there was a problem with the hardware, and we needed to replace it. The price quote this tech gave me was about $180, which was one of the most expensive solutions listed. But another tech jumped in to say there was a mistake; it would be actually about $250. I still thought fixing it would be better than purchasing a new one at that point, and I paid for the service. After the hard drive was replaced, I brought my notebook home, and noticed it was still not working properly. After a couple days, it crashed again a few times, so I called them back and they told me to bring it back. I had to wait again for over a week to hear back from them, and was told it was a virus, now. I told them the issue I had with my computer was exactly the same and asked them why the exact same problem was due to virus this time. They simply said I or whoever used the computer for those few days infected it with virus. Since I had no other choice, I asked them to go ahead and fix the virus. It took them about a week, and I brought my computer back home hoping that it would really work this time. But its still not working properly and crashing all the time. I called them again and they said they would take a look at it again, but there was not much they could do, and I or someone else did something to the computer that caused this crashing problem. I so wish I had never taken my computer to Staples Each Tech only to waste my money and time. These people are thieves without knives, their price quotes change all the time, and they do not know what they are doing. Please please DO NOT take your computer to Staples to have it fixed. Do not waste your money and time with these dishonest, incapable people, please. I regret it so much and now I have to buy a new notebook anyway after throwing away $250 with no result.

Erika M

Im not sure how to describe the customer service in this store, except that it is so abysmal its almost comical. If youve ever seen a satire of customer service, it is very close to this experience. It s as if they have a checklist of service criteria only in order to do the direct and exact opposite. I am not using hyperbole when I say that I would rather go to the DMV than this store. Yes, I promise you, its THAT bad. Its unfortunate this team is so utterly incompetent because all of the dealings Ive had with Staples online customer service have been wonderful.

Genuine Nazir

Ive always had a pleasant encounter with all the associates Ive came in contact with at this store. The reason for only 4 stars and not 5 is because, there have been a few times that my order was not correct as far as some of my flyer words being cut off or the quality of my order not to satisfactory. But I love the deals I get and the time frame for picking up or shipping my orders. I will definitely use them again, but to an extent.

Matthew Connor

Terrible customer service. NOT friendly, no assistance in helping me finding what I needed, and when cashing out - the first cashier directed me to the customer service desk to get my items rang out. Now, this customer service cashier redirected me back to the original cashier, who was already helping another customer ring his items out after claiming she was not open, and after redirected me to the other cashier.

Yates Akin

For product this store is fine. But for particular services this store is not equipt. If someone doesnt know how to use your fax machine, you should WALK over to the machine with them and show them how to correctly feed the paper in the FAX machine. Especially when the anoint of money for said fax use is so expensive.

Michael Levy

It is a convenient place to ship packages from, but you really have to look over their shoulder. They rush around too fast and dont pay attention at the counter. One time the girl was about to put a shipping label on the wrong package and another time they didnt measure the box correctly, doubling the cost.

A Private User

This store closes at like 6. The parking lot is a disaster--very few parking spots, hard to navigate, liable to get slammed by someone in a rush to the liquor store next door.... I try to avoid this location if I can at all help it.

Bardiya Akhbari

Unorganized place. I dont like the environment of the shop here. Some places like BestBuy you feel much better when youre shopping and looking for items.

Jared Palmer

I just want to say thanks for the referrals youve sent to us for people looking for a local data recovery service. You guys are the best, keep it up.

A Private User

Staples always has a good deal on sundays, the copy center staff is very knowledgeable. The parking in this location is horrible, not enough spaces.

juan bautista

Was here 6 months ago and had to wait because too many order. Was here today and same excuse. Damn staples. Get more damn printers or more staff.

Dominga Martinez

completo, eficiente y economico.

Jan Smolan

How do I search for photo paper in the store view. No search capability.. Really frustrating.....

Katherine hernandez

This stapples has been very helpfull, they have always provided me with good costumer service.