PetSmart

Category:	Pet Supply Store
Address:	351 Loucks Rd, York, PA 17404, USA
Phone:	+1 717-854-5624
Site:	petsmart.com
Rating:	3.6
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 100

Reviews 29

Rebecca Lauterbach

First, I want to state the positive. The ladies that work in the grooming department at Petsmart are very kind, friendly, and just have a positive overall vibe which I loved! You can tell they love what they do! The negative, when the girl checked my Mini Goldendoodle Gracie in she carefully entered all my info into the system. She asked detailed questions about how I wanted Gracies hair cut. I thought to myself this is great Im going to get EXACTLY what I want. I stated 3 times I was VERY adamant that Gracies hair that hangs down in her eyes NOT be cut. Gracie does not like her hair cut around her eyes and I told the lady this. She goes into hiding in corners when her hair is cut this way. We learned early on that we trim her body very short to keep from matting but we never butcher her hair near her eyes. Well Gracie came out butchered. Her eye hair was cut so short I almost cried for her. It will take months for this to regrow. Did I make a stink about...well no...that isnt my style. Besides whats done is done you cant glue hair back. My second issue is the price. If Gracie would have been properly groomed as I requested then 81 dollars wouldnt be so bad. Considering I am not dealing with a dog that is in hiding for next month and had to pay a steep price for it Im not happy. I wish I would have said something, perhaps they would have refunded me money. Anyhow, if you have a dog that doesnt need hair cut services then I would recommend...if you do, then I would beware. These girls are ultra sweet but they dont honor your request. They will cut the hair however they want.

Tony Rathosky

Never was a huge fan of Petsmart, but they carry fish and items Petco doesnt, sometimes Petsmart even has better prices. Half the time I go in, Im not even acknowledged, staff is not very helpful, you have to find the product you need or are looking for, they cant be bothered to help. Fish quality isnt what I expect, I have already bought fish, only to bring them back the next day, my water was fine. There was one instance where the fish had ick, I was told I could buy them but I should possibly get ick treatment.

Wendessa Cabrera

I like the store and the products. I just find that the employees are given the wrong information and are either recommending products based on price or "popularity" vs the actual best interest of the pet. Simply because they dont know the best interest of the pet. I do wish they had washable fabric pee pads though. I never see them there. :/ Otherwise nice store. Its always clean and employees are available.

Michael Hoffman

Prices and selection are decent but honestly I get sick of seeing dead or mistreated bearded dragons in the tank every time I come in. I have 4 of these creatures at home and all of them are rescues from this store! If youre going to sell something, please teach your staff how to handle it first, especially with living creatures!! I, personally, would not recommend this store for any of your pet needs.

4jktl

Much better here for fish and supplies since the Petco decided to downsize during their move to the new West Manchester Town Center. Although they dont sell saltwater fish, their selection of freshwater fish is much better than the Petco. Their fish supply aisles are also full height, which allows for more merchandise to be sold. I much prefer PetSmart here than the downsized Petco

A Private User

Went in today while a clerk flirted with some girl (not a customer) as I stood waiting for service for a full 15 minutes. I didnt want to interrupt the conversation, but I was close enough to hear it and it wasnt about pets. The guy watched me grab a net and a bag, climb a ladder and try to catch the fish on my own...still no help.

Jenn Williams

The staff here act like their sole purpose of being there is for a paycheck. Not very helpful and when you can get someones attention they push the most expensive items they have on you instead of trying to find the best product for YOUR pet. The bathroom was FILTHY so go before you leave home lol.

Andres Rivera

Waiting for 1 hour to buy a hamster for my kids i went to the front desk and they call for assistant twice and nobody came not a good experience when you see employees walking around and they not even acknowledge you bad place

lam tran

bought a expensive water filter, brought it home..didnt work. Brought it back..they say Cant do anything about it because i dont have the receipt. #ripped off. Never stepping my foot in the store again!!

Joe Church

Worst petsmart I have ever been to. The people are so RUDE. If you dont like your job do something else. You are in Customer Service be professional.

Tammy Englehart

The sales associates are very knowledgeable about their products and about the pets they serve and sell. PLUS, they have a public bathroom! Yay!!!

Christopher Hall

Prices are a bit high, but the selection is one of the best in York. Employees have always been friendly and helpful.

Cathy Wolf

This is my dogs favorite place to shop! All I have to say is "wanna go to petsmart?" And he heads to the car.

Tracey Stoppard

Helpful friendly staff and great volunteer staff from the York County SPCA in the satellite adoption center.

Evan Bingaman

Worst petsmart ever they barely have anything for reptiles. Go to petco up the road its 100x better