Kmart

Category:	Discount Store
Address:	985 Paoli Pike, West Chester, PA 19380, USA
Phone:	+1 610-431-3770
Site:	kmart.com
Rating:	2.8
Working:	9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM

Location

Photos 100

Reviews 19

Marcus Williams

NEVER use your credit/ debit card on the Kmart app or website. They will remove money from your account instantly, but when they make a mistake, they will not refund for 7-10 business days. I purchased a crock pot via the Kmart app for instore pickup. They never notified the store that I had made a purchase and I could not pick up the item. I called the order cancellation number, and when I cancelled the order they charged my debit card A Second Time for the same item. Now I had paid twice, had no product, and not enough on my account to purchase elsewhere! I called back and their response was too bad so sad nothing we can do. I will shop at Big Lots from now on. No more Sears or Kmart purchases for me.

Laura Macdonald

Horrible employees. EVERY single time I go in there finding an employee is like finding waldo. Also...even if theres 5 customers in line there always seems to be only 1 register open with the employee moving extremely slow. Meanwhile 4 employees are over at the customer service desk talking. EVERY single time I go in this happens. Id love to get a job there bc they clearly do nothing...Nothing at all. Stop your conversation, work, open up a register and get the customers out the door! I watched 3 people put their items down and just walk out tonight. Absolutely ridiculous

erica feeko

The staff is BEYOND AWFUL. A problem with a Western Union transaction was handled by the manager having her employee hanging up on me and when I called back the manager was arrogant and rude beyond belief. You would hope in retail managers in general would be willing to help and be professional but instead was the complete opposite. I will never put my faith in them again to be treated like that! And to top it off, I have been in there with employees fighting with each other and screaming along with everyone being all over the place.

A Private User

Seems like every time I walk into West Chester Kmart, no matter what Im looking for its sold out or not being sold out at all. Not that Id want to buy Kmart shoes, but even if I did they only go up to size 13. I went there a couple months ago for a pair of scissors & they were sold out. Forget buying cds or DVDs or lamps there because their selection is horrible. Basically if you need buy gum or a soda youre ok. But then again you might as well buy that stuff at Wawa while you fill up your gas.

Jeremy Fraser

By K-Mart standards, this store is great. Comparing it to the local Target stores is where this place falls flat, bad selection, undertrained staff, lackluster electronics selection, terrible retrofitted layout (Why are there mattresses in with the CDs and TVs?) I feel this place will face the same fate as the former Exton store, Closed. A shame too, because this place wasnt half bad when it was just remodeled too. Id rather shop at Wal-Mart or the dollar store now.

Brian Sweet

I wanted to give 3 stars at first but in terms of what experience you really need, 4 is appropriate for Kmart. Prices are generally good, the selection is pretty broad, and parking is never a problem. The ongoing problem here is the checkout lines. Usually there are either not enough lines open or the ones opened are terribly slow (combination of the cashier and customer, but mostly the cashier). When I have had to return something the process was usually fine.

C. Sauerteig

Being in this place is just awkward and uncomfortable. It always looks as though its recently been raided by an angry mob of looters. Shelves are picked over and disorganized. Employees are always acting inappropriately, with little regard for customers. I go here in dire emergencies because of its convenience (its much closer than Target). Ive never once seen a manager in this place, probably because they are huddled in some dark corner of the store crying.

amy orner

I went to return an item on Wednesday July 6, was rudely told by staff (clerk and manager) that I could not make my return. I asked why? They said your policy is 30 days, no exceptions. I stated that in the past I knew for sure that their policy was 90 days. They stated as of Jan 1 this had changed and there was nothing to do, that I should of read my receipt. I will be sure to not shop there from this day forward. Poor business, rude people.

A Private User

Horrible employees .not very helpful at all Tried to use the free internet/printing service one day and it was down so I went looking for 20 minutes for help and when I finally did they told me it should b working but wouldnt take the time to send someone over to help me. I ended up leaving very upset. Not to mention the cashiers who hound u to death about getting a kmart card after u already said no repeatedly

larry king

Doing a return can be troubling, even if one has his receipt. The associate management and customer service representative were not helpful. The computer system and registers are way out of date. It is no wonder Kmart and Sears stores are closing and will eventually be stores of the past. Because of poor management, the stores are closing.

DiSerio Family

My husband just tried to return a Christmas gift, without a receipt, for store credit. We were told that it couldnt be returned without a receipt, even for store credit, because the new store policy assumes that it was stollen. We will never shop at Kmart again. Accusing your customers of returning stolen Christmas gifts is a great policy!

Sean Somogyi

One of the few nice K-Marts left, the location is nice and clean, but unfortunately, because of the state of the company, their store simply isnt well stocked, well staffed, or well managed. It could be a prime location, but they simply dont have the resources left to compete with comparable locales.

A Private User

This Kmart is King of all Kmarts as far as Im concerned!! The entire store has a beautiful new look( inside and outside) Do yourself a favor and take a refreshing stroll through this absolute shopping pleasure. And no i dont work for kmart, its just that good!!!!!

Bill Tressler

Its no different than other KMarts, except the cashiers are slower than Im used to at other stores. As soon as you walk in, take note of the checkout lines. If they are all 3 or 4 deep you will be waiting 10 minutes or more to make your purchase.

gr rnm

This place is not the best. Kind of seems like it has fallen apart over the years. Employees seem under trained and just dont care for the most part. The place just has a gloomy empty dark feel to it and I really try to avoid this place.

Ryan Patarcity

It used to be nice and have all sorts of stuff, but now its just depressing. Only half the lights are gone, the electronics section is just three TVs playing "Family Fued". Not sure what happened, but I hope it could go back to normal.

Mandi Hoff

The store was understaffed, customer service was rude, sale prices werent as good as other stores and they refused to price match. Not a place Id go out of my way to visit again.

courtney wetzel

Its alright, but it can be hard to find an employee when you need one. From my experience, it is better to go during the day. The 2nd shift employees dont seem to care as much.

Jason W

This place is terrible. I want a Target here so bad. Their staff is slow and rude to customers. Always under stocked as well.