Barnes & Noble

Category:	Book Store
Address:	Chestnut St & S 33rd St, Philadelphia, PA 19104, USA
Phone:	+1 215-895-2860
Site:	drexel.bncollege.com
Rating:	3.1
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–5PM 12–4PM Closed

Location

Photos 34

Reviews 14

Nate Schultz

Never go to this bookstore. I dont think Im a particularly mean or unreasonable person, but you can think what you want from my story: For my Computer Science 164 class, I had to buy Computer Science Principles and More. This book is a combination of three different books and is only available for my particular class at Drexel University, and you can only buy this book at this particular bookstore. That makes the resale price almost nothing because I can now only sell it to freshman at Drexel who are taking this class and looking for cheaper book options (regardless of the fact that Drexel tells you there are no other ways to buy it except their bookstore). That would be okay, except this book costs $230. And even that is okay, because the bookstore cant control that, and it is chalk full of necessary information for my class. Heres where my dissatisfaction comes in: I pre-ordered this book Thursday the 25th, and I was told the book would arrive on the following Tuesday (the 30th). I came in Tuesday, I was told it would come in Wednesday, I came in Thursday, I was told it would come in Friday, and then I came in on Friday (today). Dont get your hopes up, the book wasnt there today either, but they did let me know it would arrive Monday. I brought up my situation to them and they did nothing. Here is the basic problem: My product was (is) delivered late, that was bad service. They claimed that they had no control over when the publisher would ship or deliver the book(s), just like Amazon. To which I informed them that Amazon guarantees delivery by a specific hour and day. The Barnes and Noble at Drexel could do a number of things to stop this including a reduced pay to the delivery service for late books (which most delivery companies do). Regardless of whether they could stop this or not, this was the fault of Barnes and Noble at Drexel and they should not have excuses. In the end, my product that I bought from this store was late, and I dont care why. Thats bad service. Drexel runs on a quarter system, with each quarter being 10 weeks. That means that now my book is 10% less valuable than they advertised it to be. Thats false advertising. I think this warrants some discount or gift card or something, but after informing the staff of my situation and displeasure I left with nothing. I thought I was very nice and not overly aggressive, but perhaps I should have been or needed to be in order to get some compensation. Now I have to borrow a friends book to do the homework and hopefully I dont have to borrow it again next week if my book still doesnt show up.

J Davis

They really seem to not know whats going on. Im not talking about the regular store workers but the supervisors and managers. Went there on 3 separate occasions in Dec/Jan trying to get a lab access card, each time they said they didnt have any and the third time they said they were not getting any in so I bought it direct. My professor goes there 3 weeks later and they said that they have them in and no one has been in to inquire about them (CAN U SAY LIARS). They never have any digital copies of books required for any courses. I recently found out Kindle has an App for any PC and phone. Get the books from Amazon, much cheaper and they have digital copies which are better than a web based version that the bookstore tries to pawn off on you.

Joshua Stewart

Dont buy your books here, they are most likely way cheaper through the publisher or through amazon. I live overseas, so sometimes I am forced to use the bookstore as they are one of the only people willing to ship to me. I bought a used copy of Social Problems by Joel Best for 40 dollars from them(not including shipping), which is only 10 dollars on amazon. I also bought a QT device for 73 dollars because it was listed as required for my course, but I never used it and couldnt get a refund because I was overseas.

Eugene Tukalskiy

Terrible store. Buy online. They ripped me off hundreds! I needed a physics textbooks h.w and they sold it to me for 200$ (not hard copy, online)where it was 27$ on the damn physics website. Then Chem lab manual for 121 I bought the first one at a different store for 9$, they wanted 50$. Bullshit store, only a last resort, otherwise please just look at all your options first!!!! And their quality service sucks!!! The people arent that nice either and sometimes they dont have the book you need

Owen Vandegrift

One of the most disorganized money grabbing things about Drexel is this bookstore. Most prices are astronomically high and sell back rates make renting not even worth the thought. They often run out of essential text during week 3 and force the student to pay in advance for a special order, in my case, five out of 8 times they canceled my special order for no reason. Please in the name of everything holy buy your books for cheap online do not waste your time in the Drexel B&N

Kevin Jones

I recently purchased an open product. I tried to return it but was denied because the sales associate thought I was lying. She basically called me a liar in front of the whole store. I was racially profiled. The sales associates figured because I am African American, I was trying to "get over on her." She said she could do nothing about me purchasing an open product. I will never shop here again.

Matt Thackray

So not only did the university not have any caps and gowns in my size for the commencement ceremony, but they cant even assure me that Ill be able to get any tickets for my loved ones to come and actually see the ceremony in question. So what in the world did I just buy from them? Air? Because Im looking in this bag right now, and all I see are broken promises and a tassel for a cap I dont have.

Erica Townsend

Hit or Miss with the Bookstore- takes multiple calls to get through and not as convenient for online students -for example, not having caps and gowns to order online you have to call but all the staff I have ever interacted with have been friendly....not sure if this is a Barnes & Noble or Drexel issue, but wish it was more accessible/better hours/better prices/better online selection etc.

Susan Hurley

The employees were very friendly and helpful! The bookstore is not as large as I expected, but we found everything we needed (except one item) during move-in weekend. Overall, the selection was good, and it was very refreshing that the manager and employees were so nice.

Sam Poat

This location looks like your normal Barnes and Nobles University store. Its sparse compared to you average B&N, but has all the best sellers and other amenities Drexel students will need for classes. Does not have cafe.

Nicholas Savino

School supplies are overpriced and the hours of operation arent as long as they should be. The bookstore should absolutely be open on weekends for longer than 12-4 on Saturday.

Maggie May

The store has a bigger selection than what is available online, but they are pricey. However, they have good clearance sales usually.

Jane Good

Will never rent or buy from here again. The staff in not ready to help unless you create a scene or call your parents.

Emily Boda

Not a lot of selection. Go to the University of Pennsylvanias bookstore if you want a wide selection.