Category: | Electronics Store |
Address: | 680 E Waterfront Dr, Munhall, PA 15120, USA |
Phone: | +1 412-476-8061 |
Site: | stores.bestbuy.com |
Rating: | 3.1 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
DE
dena brezarich
At first, I thought this was so easy! On November 19, 2016, The manager, Keith, showed me an awesome front loader washer with pedestal and gave me an awesome deal because it was an "open box" item that just didnt fit in the first customers doorway so it was returned. And he said he needed to get it "off the floor" to make room for Black Friday new inventory. The transaction took less than 15 minutes and we set delivery up for Dec 3. Got the laundry room ready, took off work, even got a confirmation call the night before. Then I waited and waited and waited and no washer delivery and no phone call to explain why! So after multiple, I mean MULTIPLE efforts to contact them, I got the automated system (without the option I needed), then sent to overflow call center with reassurance someone would get back to me within the hour. Days later, still no call, so I called again, spoke with at least 5 people( Joe #1, Joe # 2, John, Tonya and Monica). Final explanation I got was the washer was never sent from Best Buy to the warehouse. Rescheduled for delivery today, Dec 17, (0ne week before Christmas). Got an email confirmation, great. But called last night to try to confirm with a human and after the awful automated system was given a number to call that was "no longer in service"! Now at 8 am, the warehouse guy calls to tell me that the pedestal part did not make it to the warehouse and they need to install it at the same time as the washer and no one knows where the pedestal is! The left hand down there doesnt know what the right hand is doing! Im calling my credit card to dispute the charge and if I can reach a HUMAN, at Best Buy down there without having to drive back, Im just canceling my order. Not worth the aggravation. Good luck with your delivery!
DE
Devin Wilcox
Total waste of time. Badly informed and/or trained employees. I will spare you my frustration and just relate the facts. Theres a good reason this place is deserted when you walk in. - TV I wanted wasnt in stock - I was cajoled into getting the Best Buy credit card under false pretext - Salesperson told me I would get "%20 back" for signing up, that I could use to purchase accidental damage coverage (within 15 days of purchase) for the TV IN REALITY: -The salesperson entered a false telephone number for my rewards program, purposefully or not, I was never singed up for "rewards" just the CC - A second salesperson sold me an adapter and flat out LIED ABOUT WHAT IT WAS. -I spent an hour on the phone with main BB customer service fixing my information and ID -%10 is the max reward you get for singing up and then making a purchase and getting the CC -BB "rewards" are only credited 15-19 days after purchase, making the scenario described impossible, particularly because I was only enrolled in the program once my information was corrected -I was told I could pay the balance on my credit card immediately after signing up, actually you can but they only let you pay with check or cash, which I was NOT told. I should have went with my first instinct which was to turn around, go home, and buy it on amazon. The whole thing was not worth the effort. They are deceptive and incompetent. One of them was just rude. I hope they pave it over and build a Wendys. 0 stars.
WE
Wen Ng
I went to the branch to exchange my defect laptop on 4/25. Lot of frustration at the customer service/geek squad counter. Theres only maximum 2 person to help up with customer, one each at customer service and geek squad line, of which most of the time we have no idea whether they are working as most of the time they are not at the counter and serving time per customer takes about 20 minutes. I queue on customer service line for 20 minutes and was asked to queue on geek squad for the technician to check my laptop before eligible for exchange. I then waited for more than 40 minutes at geek squad line when theres only 2 person in front of me waiting for their turn at that time while watching other geek squad member just walking around and do not even bother to serve the line, even when more and more customers coming into the line. Geek squad served me not longer than 5 minutes then send me back to customer service line again for the laptop exchange. Geek Squad representatives attitude is rude; keep on talking on other issue with customer service rep instead of concentrate on helping customer. Furthermore, it seems like their desktop always hang. Please have more people to serve the line! it is really annoying to see the staff wandering around and the counter staff is not calling for assistance from other associate while they cannot handle the customers waiting in line!
ER
Erica Moore
This is hands down the worst customer service I have ever experienced. I ordered online and it was supposed to be picked up today for my daughters birthday which is tomorrow. When I am on my way there I receive an email saying that my order isnt going to ready until Oct 6. Obviously I was not happy because it was a present for my daughter. The "boy" who answered the phone had the audacity to have an attitude with me. I asked him if he could do an exchange for a product which he had in store. He said no because I purchased it online. Then he told me to wait a few days for the refund to come back or just wait for the product and I explained that it was for my daughters birthday. He put me on hold to talk to the manager and got back on the phone and said "there is just nothing we can do unless you just buy another product in the store and wait". No exchange, no apologies, no offer to make the situation right. Just basically said too bad. He ended the conversation with "oh well there is nothing else I can do" with a complete attitude. So now they have my money but I will be damn if I give them more. They really need to work on their customer service because this isnt my first issue with them. I refuse to give them any more of my money, especially when there are other electronic stores in the area.
NA
Natalie W
I wish I could give 0 stars; one hell of an inconvenient experience. Drove 30 miles to buy an Apple TV. Before checking out, I spoke with the employee who helped me to make sure that the product included everything: the power cord, the remote, and the Apple TV. They assured us that their Geek Squad thoroughly inspected the product to make sure at all was well and everything was included. But of course that was not the case. When I opened the box at home, the power cord was missing. Thank God I had an extra from an old apple ext. hard drive that I no longer use. Also, when I powered it on, the language was in Japanese and someone elses Apple ID and info was on the product! I bought this as a "new" product from Homestead Best Buy, but clearly it was used and they tried to pass it off as new. I called the store and asked to be refunded the cost of the power cord or to be sent a replacement power cord. The "best they could do" was give me a new power cord if I drove all the way back. 5 managers and transfers later, I finally was granted a refund. They tried to quote me $5 for the power cord... Apples website quotes these at $22.50. I told them this and they reluctantly agreed to honor the actual price. I will never return to this store again.