Wolf Furniture

Reviews 3

JO

John Roeder

Where do I start? A while back I bought several bedroom and living room pieces from Wolf including on of their showcase sofas that’s always in the front of the store. I had to wait nearly 12 weeks for it to be delivered and the day before they delivered it, they called me and said it would be in the next day. So I called a hauler and took my old one away. Well, when my new sofa came, it was wrong. I wanted detached back pillows and the one they send had attached. I was so fed up; I decided to just keep it. (I know, in addition to shopping at Wolf in the first place, this was my bad decision.) Well sure enough, about 8 months later the pillows started to come off. I called in June; the repair guy didn’t show up till August. He said it could not be repaired and a new panel had to be ordered. Another 3 months go by and I start calling only to find out that my repair order got lost or something. Each time I called Wolf I got "Oh it’s the repair companies responsibility, its out of our hands." What Wolf fails to understand is that’s the LAST thing a customer wants to hear. It may not be a Wolf technician making the repair, but they sure should be able to DO SOMETHING to investigate. Well, when the guy finally showed the following January, it FINALLY got repaired. But not after he mentioned the manufacturer of this product make poor products... UGH! Against my better judgement, I went back to by another bedroom set. The sales person greeted us and then said "look around and Ill be back." My Wife and I found what we wanted but the sales lady never came back-she was helping someone else. The funny thing, they werent even that busy. On one delivery I had for the bed, they forgot to pack the slats for the bedframe, so I had to either wait several more days or go in myself TO ANOTHER STORE to pick them up. Also, their "sales" advertisements are absolutely worthless. You see an ad for 60% off and it’s the BEST SALE THEY OFFER EVERY YEAR, or something to that effect, You go in expecting the item you were looking at to be heavily discounted and it’s not. Basically everything is the store is always on sale at 55% off..... OFF full RETAIL that is. So when you see an ad for 60% off, you only really get 5% off their everyday price. Im sure Wolf has some quality items mixed in the store somewhere, but its overhyped , overpriced and poor service. And God forbid you have to experience their repair service.

MA

Marsha Schmucker

After shopping for sofas, I finalized my choice of a Smith Bros. sofa based on price/quality and raves/recommendations from the salesperson. I decided on the brand but actually chose the style of the sofa from their catalog because they didnt have it in the store. I was told it would take 8 weeks but was surprised when it showed up in 5. Wanted to start out giving more stars but have since changed my mind. After a few days we noticed there were upholstery mistakes. Since our sofa "floats" we see the back each time we walk in to the room. The ends were not tacked evenly, the pattern of the left arm is not going the same direction as the right arm, and after a week, the back of the sofa fabric appeared stretched and wavy. It was not a low-grade fabric. The salesperson was notified and after waiting two weeks, a technician came to inspect. He was very friendly but could not repair anything on site. He said he would have to speak to the store manager. Another 9 days went by and finally heard from a service person who offered us the only option is to have the sofa picked up and sent back to the manufacturer for repair which will take 4 weeks. We then decided to contact the store manager who was amicable and offered the option of lending us a sofa to use when the new one is out for repair. It would have been nice to been offered a brand new sofa instead. This option only saves the company money at the customers inconvenience. Now we are waiting to hear back from her again as to when this could be arranged. Im greatly disappointed with the quality of this so-called "high-end" piece of furniture. The service people are friendly but their turn-around time seems lengthy. I will not shop there again. If you pay for "quality" this shouldnt be happening and after reading other reviews, I regret not doing more research before I shopped. I shouldnt be dealing with this and wouldnt with other stores. Would like to update now since we received the sofa. The store did accommodate us by sending us a loaner sofa while we waited for the order to be repaired. The order did get returned in a little over two weeks and it was finally perfect and the way it should have been when it was ordered initially.

TI

Tiffany Raeburn

I could not be more disappointed, I hope. We went into Wolf on a Tuesday evening, after having just received our new mattress in the mail. We were excited to find a new bed and needed one quickly. We emphasized to the sales rep that we needed this bed as quickly as possible, because we were sleeping on our mattress on the floor. We settled on a bed and were thrilled that they had it in stock. We were told wed have to wait just over a week for it to be delivered, which seemed long, but we liked the bed, it fit in our price range, so we figured "hey whats a week?" We anxiously awaited delivery day. They delivered the bed and it was the wrong color. We called the store and were told that the sales clerk made an error and entered the wrong number on our order form. The bed that was in stock had by then been sold and now ours had to be ordered and shipped. We were extremely disappointed. So as a "kindness" they refunded the delivery fee. That didnt feel sufficient considering wed now have to wait an additional two weeks for the bed. So they gave us an extra $100. Mind you, the delivery fee, and the extra $100, didnt even even equal 20% off. So then, a few days before the next two week delivery date, we got a call saying that our bed wouldnt be in until the following month. So now, the bed that we were supposed to have in 1 week wasnt going to arrive until 1.5 months after we ordered it and paid cash/didnt finance. Mattresses have a trial period....our trial on our mattress is going to expire before we even have a bed to put it on. So we called and further expressed our disappointment. They gave us another $50 and then mailed a slip for us to sign and return...they enclosed a blank, unstamped "return envelope". Total the discounts were getting for this major inconvenience totals just around 20%. The customer service weve experience is horrible. Well likely never shop here again, and certainly, would not recommend it to our friends.