OMEGA Boutique

Category:	Watch Store
Address:	160 N Gulph Rd, King of Prussia, PA 19406, USA
Phone:	+1 610-337-0296
Site:	omegawatches.com
Rating:	4.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 1

Reviews 7

Bryan Repischak

I have been longing to be an Omega owner for years and finally was able to purchase one for myself. The presentation of the Boutique was flawless and elegant inside and out. The staff was so welcoming, personable, caring and knowledgable. Needless to say due to the years of waiting and frugal saving my level of excitement was through the roof on my day of purchase. I could tell the staff was just as excited for me which really made the experience so much more special and heartwarming. From the moment I first walked in to the KOP Boutique to inquire more info about the timepiece to the eventual follow up thank you card sent by Assistant Manager Barbara who was assisting me, I never before have had such professional and caring customer service no matter what the service industry. KOP Boutique has now set the standard in my book for customer service that every business should aspire to be. As for my purchase, the timepiece itself is so incredible and exquisite it was definitely worth every penny and has reached beyond my expectations. Unfortunately, a little over a week after ownership of my timepiece I had noticed a small flaw on the face of the sapphire and contacted the Barbara immediately who went above and beyond to take care of my concern and rectified the issue with such kindness and professionalism. My timepiece was serviced and returned to me in a timely manner with the concern addressed appropriately. I am now enjoying my lifelong dream timepiece all thanks to the staff at KOP Boutique with a extra special thank you to Barbara who is truly exemplary.

Lance Curran

I would give zero stars if I could. I paid to have my Omega fully reconditioned as the watch band broke and fell off my wrist. The only thing I sent the watch in for was to make sure it was secure and would not fall off and into the water to be lost forever. I was informed the watch was thoroughly gone through and they replaced all the pins to factory spec. So after getting the watch back and seeing pins failures, first they arranged for a process to put a new bracelet on in an exchange of the old one, now 15 months later and no one including Nora will do what I was told they were going to do to take care of these issues. Take a look at the photos! The pins are warn away, Omega keeps saying that they were tested and passed their pressure test. Poor quality and no one to back it up and do the right thing.

Joseph Dayoub

Ive been a return client at this boutique over the past few years, and Ive had great experiences. The sales personnel are highly professional and knowledgeable about their product, and I especially deal with the assistant manager Olga Rasolt. She is so good at exceeding clients expectations that my wife went there the following week and purchased a watch Olga showed her. Keep up the good work!

Maysoon Dayoub

Initially my husband was a client of this boutique and last week I went in to view a watch I wanted and Peter, Joshua and Jen took such good care of me. Peter was very helpful in particular and is always a joy to speak with. The team at this store are efficient, professional and insightful about their products. Im extremely happy with my purchase!

jimpio94

Cans say enough good about this store and its staff! Always attentive and polite never pushy. This is the way customer service should be. Steve, Joshua, Jen, and the rest of the crew are really nice people. By far the best watch people in the biz. Thanks as always!

Zing

Jennifer and the rest of the staff were professional, knowledgeable, and all around courteous to myself and my friend during my watch purchase. This store should be a benchmark for customer service! Exactly what I would expect from Omega!

Ali Shalchi

Professional employees who take their time to achieve quality service.