Kay Jewelers

Category:	Jewelry Store
Address:	160 N Gulph Rd #1016A, King of Prussia, PA 19406, USA
Phone:	+1 610-265-9225
Site:	stores.kay.com
Rating:	2.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 20

Reviews 7

Ashley Soulchin

Whatever you do, DO NOT GET ANY JEWELRY FROM THIS STORE. My fiance bought my engagement ring from here, and it broke within a week of him proposing. When I brought it in to get it repaired (we had a warranty) the lady could not have been more rude to me. She blamed me for it breaking, even though it was fine one second broken the next. A few weeks past and I got it back. Fine. Not a month went back before it broke AGAIN. I brought it back and they said it would be ready in two weeks. On the two week mark I called them to check on the status of the ring, and they could not find it anywhere. Even when I had my receipt number they still couldnt find it. Eventually they found it, but how awful is it that they LOST my ring, and admitted to me that my ENGAGEMENT RING was lost. I got it back, and wore it for an hour before it broke AGAIN. My fiance and I both went in this time, and they explained that the reason it kept breaking was because that particular ring should have never been sized. Hmm... that may have been good to have told my fiance WHEN HE BOUGHT IT LAST DECEMBER!! They agreed to make us a ring in my size but it wouldnt be ready for a month. At this point I am pissed because I have worn my ring for a total of a month since I got engaged four months before. My fiance finally picked up my new ring today, and the jewelers could not have been more rude to him. We will NOT be buying our wedding bands here, or actually ever stepping foot in the store again... well actually thats a lie because Im sure my ring will break again, but if that happens Im demanding a refund and going elsewhere, because this place SUCKS.

Jericka Mosley

I recently got engaged, 10 days ago to be exact, and the diamond of my ring is already loose. My fiance and I took it into Kay to get it looked at, and she just took it from me and said "sorry". She gave us a turn around time of 2 weeks, but after seeing many reviews on Google Reviews and Yelp, they seem to lose a lot of rings. I have a gut feeling that it may happen, but we will see. After she took my ring, my fiance asked about the enhancer that my engagement ring comes with, and she tried selling it to us in the most shady manner. She kept saying that the monthly payments wont go up, that we can use the rewards, but then changed it to our monthly payments will go up about $60, and then said again that it would go down. Also that we couldnt use all of our rewards. She was unsure about most of her answers to the questions that we asked, and told us to call the 1-(800) number because her job was to just do the retail part of her job and because she realized she was getting caught up in her lies. We told her we will call the number and return at a later date and she forcefully said to call now or she will.. we left the store instead. She was the worst sales-woman that we have ever dealt with and will not be requesting her for future visits. Her name was Theresa. Kay Jewelers does have a lovely selection of jewelry, but their customer service needs major help. If you are making a big decision about jewelry that involves a lifetime commitment, such as engagement rings and wedding bands, you should not feel pressured into purchasing it.

A Private User

Horrible service! Took my wifes wedding band in for routine maitenance as part of the care plan. They sent to ring out to be serviced and it was lost. No notification, we had to contact them to find out information that they shouldve been keeping us abreast on. They promised a ring of equal or better quality, which we have yet to get. We contact them and theres always a piece of pertinent information they forgot to get from us but wait till we call instead of reaching out to us. We took the ring in the last week of February, here it is April 19th. I called today, and the rep at the store told me he was busy with a customer that he would have to call me back. Stay Away!!

D T

Got an engagement ring. We had to return it within a month it tarnished. When we bought it we traded in two bands and were told that the original bands would be returned if there was an issue. They never were. I told them I wanted a check for the refund of what they valued the bands at. Their policy is they cant we have to have a store credit to pick out more junk Trash jewelry at jacked up retail. Yay. In addition I had a necklace repaired while we were there. I received it with the WORST sautering Id ever seen. Clearly a child works in the back repairing the broken jewelry.

A Private User

My soon to be husband works here on the court side. Yes the store is tinier than the one in the plaza but it allows the employees to focus more on you and your needs than a lot of jewelry in front of you....they are very nice and very helpful and always make you leave the store content :)

A Private User

They helped my boyfriend and I so much! They were able to find rings in our budget, helped us get approved for credit, and now we just pay NO INTREST! They spent a good amount of time with us and I felt like they genuinely cared about our experience. Ask questions!

Ashley Harper

Kay Jewelers is in arbitration due to 69,000 people testifying to discriminating behavior against Women from sexual misconduct to actively paying women less money than men for the same work. Think twice about supporting a business like this.