Wolf Furniture

Category:	Furniture Store
Address:	371 Eisenhower Dr, Hanover, PA 17331, USA
Phone:	+1 717-637-5400
Site:	wolffurniture.com
Rating:	2.4
Working:	11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 10AM–8PM 12–5PM

Location

Photos 25

Reviews 15

Matt Townsend

We visited the showroom on January 4th after our living room furniture had to be discarded. We fell in love with the sectional with the ottoman. We were told that it was a very popular item and should be in stock since it was a sale promotion. We were shocked to hear that they did not haul away the old furniture and that there was a $150 delivery fee. We said we would just pick it up. After going through all of the ordering process and putting a deposit down we were told that the item would not be available until the end of January. The sales person wrote "End of January" on the receipt. My wife called the other day to see if we could get a more exact date. We were politely told that we should expect the sofa at the "End of January" again and the ottoman is back ordered until "sometime in February". In the meantime, we have laid new flooring and painted the entire living room. It is unfortunate that we wont be able to enjoy the sofa until "End of January" and when we do get it we will possibly have to wait an entire month before we can enjoy the entire set. We are considering cancelling. In this day in age, you should expect free delivery and removal of your old furniture. A company should be able to provide an answer to the date and time when you should expect the furniture. A furniture store would benefit greatly from providing the customer with the ability to "impulse buy" even allowing a customer to ignore their slightly higher prices.

Katie Nelson

I will never shop here again. It is a disaster of a store. We ordered a sectional sofa on black Friday. First we waited a half hour for a sales person to show up because apparently he didnt know what time the store opened. Then we finally ordered what we wanted, it had to be ordered because it was not in stock which is fine. They called us when it came in on December 10th and said it will get delivered on December 21st. Thats still fine..we will have it before the holidays! They called on December 19th and said they will come between 11:30-1:30 on Dec. 21st. My husband took a half day off work to be home in time when they came. However, they called at 8:40 that morning and said they will be there at 9:30 when we are both at work. He asked if they can come between 11:30-1:30 like we were told and the guy said no. My mother in law and to leave her work to come to our house to get the couch. THEN they brought us two chaise lounges instead of once chaise and the sofa part! We received to compensation for this disaster. They called and said we will get the correct part delivered on December 29th...after Christmas and another day someone will have to take off to wait for this couch. We will most likely never shop here again. UPDATE: They did give us our delivery fee back but we still wasted a day off work since they did not even come during their window of time and will have to take another day off.

Sean Zacot

Horrible quality furniture, and horrible service. Within 6 months of owning our couch, the staples in the rear started cutting through the back of the couch. When we asked for a repair order, they proceeded to say we have to pay a ridiculous amount to have someone come look. Someone came to look, them they proceeded to tell me it would be $700 to fix the couch. I then decided to fix it myself, only to find out after removing the fabric from the couch, that I saw half of the couch was actually cardboard framing? Ive never seen anything like it! Needless to say I tossed the couch, and had to go to ashley furniture, spend half price on an actually quality couch. Unfortunately, Im stuck paying this 30% interest rate forever even though I dont have anymore of their furniture.

Joe Link

I Bought a Lazy Boy recliner less than 2 years ago at their Hanover location. The lady insured me that it was good quality and would stand by it with a lifetime warranty. Just over a year later, after leaning on one of the arms of the chair to sit down, I heard wood snap inside. After calling for lifetime warranty support, I found out that lifetime warranty means I have to pay $60 an hour for service, not a $60 flat rate, but $60 an hour for however long it takes to fix it. She didnt put a limit on it. I dont call that standing behind a product for $60 and hour. Im pretty sure that would cover all or most expenses to fix the recliner. What a sham!

Luxie Althoff

I went there 2 weeks ago without my husband, I was wandering around the store for 30 minutes and not once was I greeted or asked if I needed help. Went in later with my husband and was greeted promptly. We were ready to buy an $1800.00 floor model table and chairs and pay cash. THEN we asked about delivery. $100.00 to deliver it just 4 miles! There is a another great furniture within 1 mile of their store that is smaller and deals with all American made hardwood furniture at a comparable price and they deliver for FREE. Which store do you think I bought from?

Jeff Robeson

Agree with others on prices and sales. Special ordered Sofa and Chair with estimated delivery of 8-10 weeks. That was 15 weeks and 4 days ago. Today, finally, delivery. Wait, only the chair? First they tell us it will be longer, no, it is lost, no its not lost, we just dont know where it is, no wait, it was shipped to another location and you will now have it in 1 or two more weeks. Im not betting on it. Hope they dont bet on me being a return customer!

Nancy Dubbs

I love the Wolf stores. When shopping for quality furniture items for my mother, 94 years young, I have always been able to find an inexpensive furniture item (table, chair, sofa) that fits into her social security only budget. If I could purchase new furniture items every year, I would shop at the Wolfs furniture stores. Buy the best and cry once!

Levi Lafferty

Went in there last Sunday and worked with a Mr. Mark. Was a Very nice salesman. Helped me and my wife out and was very Patient. If you go there he is a good one to ask for. Went well over budget but wife wanted what the wife wanted. Sofa is suppose to be here on wendesday.

A Private User

Their prices are always 60%+ marked up so they are always having the same 45-50-60% off sales. I have had good experiences with Cyndi in the past. Do not work with Pam she is not helpful at all.

David Masemer

Would love a true explanation of why they make you pay 25.00 to go to York and pick up the furniture you purchased in Hanover. This place scams you on prices and fees.

Jason Anton

The furniture is cheap and not worth the money. Weve purchased enough big-ticket items from here to speak to it, and regret it.

Wanda Schrum

Great store, only issue, no warehouse had to drive to East York to pick up purchase.

Gary Pettit

The quality is very poor and the prices are a scam.

Sue Greenfield

Excellent service

Johnny Esquivel

Great service