Gardiner Wolf Furniture

Category:	Furniture Store
Address:	1030 Baltimore Blvd, Westminster, MD 21157, USA
Phone:	+1 410-876-2228
Site:	wolffurniture.com
Rating:	2.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 100

Reviews 10

A Private User

DITTO...We have been purchasing furniture from Gardiners since 1974 but this latest experience was absolutely the WORST experience I have ever had with a furntiure company. I purchased in May 2011 several tables for our family room. I PAID IN FULL at the time of purchase and was told to expect the furniture in August, which in and of itself is ABSURD. One of the tables I purchased was in stock at the time and I was told that it would be HELD FOR ME until my other furniture arrived. In July, I called to check on the status and was told that the furniture was delayed, coming from over seas and would be delivered in late September. I inquired about the table that was supposedly being held for me in the warehouse and was told that it HAD BEEN SOLD TO SOMEONE ELSE. I couldnt believe what I was hearing. Then another phone call from Gardiners to say one piece was in and they would deliver that piece but that I would then have to wait until all the other pieces were in before they could deliver anything else. TODAY, Gardiners called yet again to tell me my table would not be here until NOVEMBER. The table that I had bought and paid for in May that was sold to someone else, now I HAVE TO WAIT UNTIL NOVEMBER. I inquired about the coffee table and was told it was in but that they couldnt deliver it until the other table (yes, that same table I had bought and paid for and was told was being held for me) came in. I am totally disgusted with Gardiners and WILL NEVER purchase ANYTHING from them again. I caution other would be buyers to beware, they will lure you in with their pleasant sales associates but once they have you they will treat you horribly and provide nothing but excuses.

A Private User

Its a shame that their horrific customer service and indifference to you once they have your money has to ruin an otherwise pleasant experience. Their furniture was nice and their salespeople pleasant, but after dropping over $5k on a bedroom set what followed was almost a full YEAR of waiting, excuses, and multiple visits by various people delivering bits and pieces of your furniture in drips and drabs and you having to constantly call and get updates about when you can expect them to deliver ALL the furniture and get it set up. Ive never been treated so disrespectfully by a company in my life, and I will never give them another dime of my money. Its truly the only time in my life I was treated so horribly that I was forced to write the president of the company outlining the comedy of errors and issues that plagued my attempt to simply have a bed delivered and set up.

D Pulliam

Gardiner - Wolf Furniture:. I purchased my couch from Wolf Furniture a few years ago, before the merger. And then I recently bought a recliner from Gardiners Wolf Furniture. My dining room, come to think about it, is from Gardiners as well. I like this furniture store they have good products & their prices are reasonable. No ones driving all the way to North Carolina to get furniture prices so I have no problem with the store. Everytime Ive gone they offered to help me, they answer any questions I have. I dont feel like they are pushing me to buy anything. I have been to a few of their locations, but I do like the one in Westminster Maryland because that is a larger location with more furniture on display. But overall the sales people are nice, and when I scheduled my delivery they were very flexible. So I have no complaints at all

Charles Joyce

We purchased a sectional through Gardiners. It was special order so much of this I blame on the manufacturer Broyhill furniture. We received the sofa almost 3 months after ordering. There are loose threads throughout at the seams in the furniture frame an pillows. The sofa has been in our house for 2 days and we have found 27 loose staples sticking out of the the fabric---pillows, cushions, and areas on the frame. Our youngest son was injured when a protruding staple from a pillow scratched his ear puncturing his skin. We called Gardiners and they are planning to send out a technician to address the issues. The technician however is not available until nearly a week per their standard policy despite the fact the product has caused an injury.

Todd Mitchell

My wife and I went to the Westminster store on a Sunday to look for a guest bedroom set. We used to buy all of our furniture from Wolf in Your which is owned now by Gardiners. A lady cam e to help us and we told her what we wanted and found a bedroom set we liked. I asked her what time the store was open until and she said 8:00 pm. I told her we had one other place we wanted to look and asked if I could just call and phone in my order. She turned around and walked away without saying a word totally ignoring us. We called back at 7:00 PM to order the furniture and they were closed. Called on Monday no call back. Any recommendations on a good place to buy would be appreciated. Wolfs used to be great.

Annie

it depends on the sales person. First man we got was not helpful at all just said hi and left. The next time we came in we got an older gentleman named Steve Dotterer and he was very helpful not pushy at all and able to answer all of our questions. Steve even went out of his way to help us. Very rare to meet an actually gentleman these days and we were very happy to work with him. We love our new furniture and will be going back to see him next month for our next project, dining room or bedroom we havent decided yet haha. Maybe both if I can talk my hubby into it ;)

Greg Condon

Worst furniture store EVER. I bought a piece for my girlfriend 10+ years back, took 9 weeks to get in and was damaged when it got there. they tried to paint it to make me not notice the damage. I swore I would never buy anything again. Then that same gf that is now my wife asked me to go in and look at a couch that she fell in love with. I wish I would have found another store to buy it at. Long story short, it took 7 months and countless calls to the store to get the couch in. I was without a couch, and my money and they would not refund my money either.

Ashley McCartney

Horrible. I ordered two of the same couches at the beginning of June and I have STILL only received one. They told me it would be 3 weeks, if that when I bought them. I complained multiple times and all they did was waive my shipping and give me a $100 store credit that I will not use because I will never come here again.

Danielle McNamee

I have bought several pieces from this furniture store. I have never had problems with the merchandise Ive purchased. In addition, the sales associates have been very nice and helpful. I have recommended this store to many family members and friends and will continue to shop there myself!

Ellen Zior

The salespeople dont follow you around but are available to assist. The selection is great and they have top quality brands available.