BMW of Devon

Reviews 4

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Robert Lampher

Special ordered and took delivery recently of a 2014 BMW 650i x-Drive Gran Coupe M Sport Edition. Worked with Dale Levin throughout the process and could not have been more pleased with the experience. I originally reached out to Dale via email and let him know I was considering placing an order with very specific specs. We arranged to meet in person to do a test drive of a similar vehicle and work up the order for what I wanted. What really stands out for me is that Dale went out of his way to make sure I was getting exactly what I wanted. He of course asked the obligatory questions about whether or not I was interested in something they already had on the lot and offered up a good deal if so, but once I stated I was set on ordering a specific build Dale stayed true to making sure my needs were met. He spent the quality time to go over the ordering guide in detail with me and in fact discovered BMW was issuing a new build option not yet published on the website that gave me all the options I wanted plus more, and at a new lower package/bundle price then what I expected. He didnt have to tell me about the new package option, and doing so meant waiting one extra month because BMW hadnt yet started building the new package bundle, but Dale clearly wanted to make sure I got the best setup and pricing for exactly the build I wanted. The negotiation process was smooth and mutually respectful, and I feel that my negotiated discount was fair and a very good, competitive price. During my overall 6+ week experience from initial visit to delivery, I also spoke with the sales manager, finance manager and parts manager. All were positive experiences, but Dale truly stood out in providing exceptional service. Also, as a quick shout out to the service team, I had a minor issue come up with the car on a Friday night about 1 week after I took delivery. Took it to the service dept on Saturday morning without an appointment to see if they could possibly take care of it for me quickly. They very graciously took my car in without an appointment and took care of the issue right away (in less than 30 minutes). No problems with the car since then, everything is great. Overall, very happy with my sales/service experience thus far and would definitely recommend BMW Devon Hill.

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Kishan Patel

I went to BMW Of Devon for the first time in April 2016 to get an amplifier fixed in a 2008 BMW 750Li. The part was covered under the 2 year parts and labor warranty due to being replaced less than 2 years prior after being damaged in a rear end collision. For some reason, no other authorized BMW dealer would honor the warranty because "it was repaired through insurance", my service advisor at Devon told me theres no such policy and was able to replace the amplifier within a couple hours. I returned to BMW Of Devon to lease a 2017 BMW 540i in July of 2017, and my experience with sales was just as pleasant as it was with the service department a year prior. I was greeted promptly by my salesman Andrew, and he walked me trough the cars they had in stock. He was extremely knowledgeable about the cars and is passionate about the BMW brand. Its always nice when salesmen dont need to waste time looking up window stickers and the inventory on their computer and know exactly what they have in stock so i can make a decision on one car as quickly as possible. Andrew and the sales manager Frank are both straight shooters, they were very fair during negotiations and gave me a reasonable price. I continued to shop around for 4 days after at other BMW locations but ultimately ended up coming back to give BMW of Devon my business because of how honest and straight forward they were from the start compared to the other dealerships I visited. I called Frank on the day I got my car and told him I am coming to get it, he honored the price that he gave me 4 days prior and started the process of getting my insurance sorted out and cleaning/prepping the car before I arrived. After arriving at the dealership, it took less than 30 minutes to fill out the paperwork (again, no surprises on the price, the numbers he gave me are the ones I got) and I was driving away in a new car. Frank and Andrew are the type of guys you want to do business with, it was the most pleasant car buying experience me or anyone in my family has ever had. I will continue to go back to BMW Of Devon for all of my service needs and future car purchases.

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Alec Watson

I had originally reached out to have a reccomended service done on my 2007 BMW 335i on 06/22/16. First things first, I was guaranteed the vehicle back in my possession the following day. This seemed to be an issue when I had originally called asking if it was done. I was told it had not been touched but would be done the following day early in the morning 06/24/16. This was not acceptable being I had plans in which I needed the vehicle back that day prior. Moving on, since I needed my vehicle back that day and being 5pm, the service technician decided to rush the job (to go home Im guessing) but in doing so thought it was a good idea to only reinstall half the parts in which were taken off. After thinking the entire service was done and performed properly I proceeded to drive the vehicle. After just a short few hours of driving a coolant line blew because the technician never reinstalled the radiator fans and I towed the vehicle back to Devon Hill BMW. I got a call the next day from Bruce, the service manager, telling me exactly what was needed to fix the problem, thinking he was going to cover it being their mistake. I was wrong, when I went to pick the vehicle up I was told it was my fault because I never checked to see if the part they took off was back on my car? I dont know how that works but a 300$ bill in your face when it was expected to be covered was a complete shock. Bruce was quick to blame me for the mistake and took no responsibility for himself or his team for the mistake. I was nice enough to not ask for the tow bill to be covered (an hour away from home) with expectations of the faulty services to be fixed for free. Customer service is key for a business to be successful and Bruce and his team at Devon Hill are lacking that entirely. Please to save yourself time and a headache DO NOT GO TO DEVON HILL BMW!!!

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Matt Weckesser

Excellent Experience from Start to Finish I went over to BMW of Devon after finding a Certified Pre Owned 3 Series online that I was interested in. John Walden assisted me as soon as I stepped in the door. Honestly, it was the easiest car buying experience I have ever had and certainly the best interaction I have ever had with a dealership. John took me out to to the car I was interested in purchasing and took me thru the process without ever being pushy in any way, shape, or form. I received an excellent value for my trade-in and quickly went over offer and financing terms for the vehicle I ultimately purchased. The negotiation process was simple and never tenuous - it was fair and logical. Once we had settled in on price and trade value we set an appointment to pick up the vehicle within the next few days. I headed over two days later in the morning to finish the paperwork and get into my new car. John answered all of my final questions and showed me every detail I needed to know about the vehicle - at which point I was passed off to Frank Muto to complete all the necessary paperwork. Frank gave me a a full explanation of every document I needed to complete and made sure I arranged financing terms that fit my budget. Again - while offering additional warranty and protection plans I never felt like I was being pushed into anything I didnt want to do. Once everything was signed up, my car was waiting outside with a fresh wash and wax, ready to drive off the lot. It was a truly painless and easy experience. I would recommend this dealership and both of these gentlemen to anyone in the market for a BMW. I look forward to going back and purchasing my next car at Devon as well.

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