Scott Powersports, Inc.

Reviews 4

JA

Jason Martin

Was in the market for a Kawasaki KFX90 for my kids and Brute Force 750 for myself. The KFX 90 wasnt in stock at most Kawasaki dealers in my area. Called Scott Powersports to check if they had one in stock and they did. The salesman, Brandon, asked if I would be coming in and I informed him that I lived an hour away and would be there as soon as I could. Upon arriving, I located the KFX90 in the showroom and shortly after I was approached by Brandon. No smile, no handshake(until initiated by me). He asked if I was getting someone started riding. I told him I had an 8 year old son who currently rides and needed another 4 wheeler for my daughters. Before I could even finish my story, Brandon informs me that he wont sell me the KFX90 because I told him I have an 8 year old. My obvious first reaction was that he was kidding. I understand there are recommendations of age ranges for ATVs, but surely this wouldnt prevent me from purchasing one. Unfortunately, he refused to sell me the atv stating that there are regulations that prevent him from selling to me and that "He" could lose "his" franchise. I informed him that I have a 12 yo daughter and regardless of that said, I, as an adult, am buying this, why does it matter what I use it for? He said "sorry. nothing I can do." So, I left him with a few choice words and stormed out. Two hours of driving wasted and I left with a pocket full of money. I wasnt going to give them the sale of the brute force after telling me my money was no good there for the KFX 90. Overall experience was horrible. Sales person was rude before even getting the conversation started and zero customer service skills. Ive never met a sales person that refused my business. UPDATE: Interestingly enough, I had a conversation with Bill Jenkins, SVP of Sales Operations at Kawasaki USA about my experience at the dealership. He clarified the regulations and laws that Kawasaki is bound by. I still think the sale couldve been completed with further discussion, as at no time would he have recommended something that went against the regulations. At any rate, my experience could have much different if the sales person had some decorum and professionally explained the situation, as Mr. Jenkins did. It wouldve been nice for the details on the phone before I made the trip. I was simply left with a "your money is no good here" feeling. Bottom line, the lack of customer service skills will result in me not returning, as well as not recommending the dealership to anyone.

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JO

John Waters

I spoke with Ron several times by phone and he seemed like a nice guy to work with. It took about 3 weeks to arrange a date for a test ride because of the freezing weather (Nothing to do with the dealership). I called to confirm the day (before I drove over an hour and a half for a test ride of a used Yamaha FJ09 and my riding partner met me from 2 hours away to also test ride) and Ron said we were all set. Although the bike wasnt out front ready to go at the arranged time (like we planned) and Ron had zero recollection of any of our conversations (-10 for salesmanship), Ron was okay with us taking out two motorcycles for test rides because my riding partner was interested in another used model. We test rode and loved the used Yamaha FJ09. We came back inside and waited for a quote for over 25 minutes. I know this because I was planning on being back home and kept a very close eye on the time. When we got the OTD quote, it was over priced, which I knew when I came down. The used FJ09 (with full luggage, 1800 miles, and only 6 months of warranty left) was $1400 more than a brand new FJ09 at another dealership. Ron didnt believe it, so I had him pull up the price in front of me on his computer. It seemed like Ron was willing to try to negotiate, but it wasnt clear at that moment. Then thankfully, the Finance Manager Clint came over and said they would not negotiate a price because he had a friend who would buy it at full price. He also told me that I was better off with the new bike, since it was such a good idea. I thought Cliff was the biggest _________ that day because we had the cash for the bike (less the credit card balance). I stand corrected though...Cliff helped me out because I got a brand new Yamaha FJ09 for much less. With all my accessories that I bought aftermarket for my bike, which is more than on their bike, it cost less than their OTD. I still think this place does very poor business, but I gave 2 stars because of the ease of test ride and because I ended up with a better deal based on their suggestion. Thanks Cliff!

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CI

Cindy Wise

I give it an overall 3/3! The sales staff is knowledgeable and professional - really helped me out buying my first bike! I got just what I needed and they didnt try to oversell me! (Which is awesome cause Im a girl and other places I went hardly took me seriously!) I also bought gear and the parts department was super helpful! The service department loaded up my bike and the sales and service guys were awesome going over when it would need service, how to ride on the new tires, etc. I get that I am a novice, but I didnt feel like one there! Every department I interacted with was helpful, friendly, and knew their stuff! BEST of all, I was treated really well! I will DEFINITELY go back for everything I need and I would recommend it to EVERYONE! (PS. Helpful hint when shopping for ANYTHING: If you end up dealing with a rude sales person - like supposedly the comment below, then get a manager! I also own a business and it is really helpful to those of us who really care about our customers to hear their comments and complaints. It is hard to watch my employees all the time and honestly, they act differently in front of the boss. So if youre going to write a review at least do it about the FULL experience which you didnt even give them the opportunity to provide...Perhaps you the manager - which came out to meet with me while I was working with the sales person - would have provided you with an excellent experience and you wouldnt have to be still searching for a new place to shop... Just a suggestion. )

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JO

Josh Hooper

Im a little upset about my experience. I traded in a perfectly good motorcycle and told them they didnt have to do anything to my bike that I traded in for the four wheeler. The four wheeler I got, made it 18 miles on a trail, hit a water puddle and shut off. It had a coil that was bad. I called the dealer to see if they would do anything and they told me they would get back to me. I never heard back from them so I called them back. I understand its used and I bought it as is but once again it was 18 miles and if you want repeat business you usually try to do something for your customers and not blow them off. So, like I said I traded in a perfectly good motorcycle that needed nothing. I got $7,500 for the trade in and theyre selling it for $9,000. The bike is a 2011 Kawasaki ZX14 its the green and black one. Obviously they dont check over the used equipment very well. My advice, if youre buying anything used off them, check it over real good because it sure seems like they dont do it themselves.

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