EuroSports

Reviews 7

BI

Biased Perspective

I sought to purchase a motorscooter from Eurosports, and via e-mail and phone correspondence, put down a deposit of $250 on a 2015 Piaggio Fly 150 motorscooter. Via e-mail correspondence seeking a price match on August 8 with Erik Rummel, a sales associate, he states, "I [Erik] can pretty much match it. $2138.46 so within less than $40 of the other bike. I think that gets us where we need to be. Hopefully that works for you…” I subsequently called in and put down a $250 deposit & Erik informed me that they would like the remaining balance in cash. Erik also knew that I would be traveling 4 hours from Virginia to pick up the scooter. On August 12, I made the 4 hour journey to pick up the motorscooter & Erik presented me with the documents I would need to sign. While providing me with the invoice he stated that the other place I was considering buying a scooter from had a “freight charge a hundred dollars more” and indicated I was getting a “good deal” (FYI: when I called this other dealership while at Eurosports during the fallout, the sales representative told me their freight charges vary by the bike but the max it would be would be $400 for both freight charges & dealer prep. I asked how much dealer prep was and she said it was $150). I looked at him puzzled & when looking at the bill again, I found a “total unit” price of $2,668.46 instead of $2,138.46. The previously unmentioned charges were for a $395 “freight” charge & $135 “dealer prep.” I stated that this was never mentioned previously and Erik stated that “it probably feels like a bait & switch” but tried to convince me that it was not. After taking a break to call my wife and three other dealerships who all said I should have been told the total price of the scooter prior to my arrival, I asked to speak to the manager who is Bill Mondock. I told him the situation & he admitted that Erik messed up & I should have received the total cost prior to pick-up based on Eurosports policy. However, he stated he "would not budge" on the price to compensate me for the mistake. In sum, I drove 8 hours in total to pick up a motorscooter, the price was changed when I arrived, the manager admits that I should have been told the full price prior to my arrival but was not, & they were unwilling to work with me to compensate me for the whole ordeal. I will also add that neither Bill nor Erik apologized once for what happened although the closest I got was Bill indicating that he would "need to take up the issue with Erik." I now see 1 week later, after Bill told me that he could not budge on the price, that they have lowered the price of that same scooter to $2,030. I have never in my over 40 years of life been treated so poorly by a business.

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ST

Stefan Petkovic

Always had an obsession with exotic European bikes, but had a hard time locating an actual dealer specializing in this particular niche. Moreover, I contacted the store on the phone, spoke to Rick and immediately felt assured that hes got what I want and if not hed get it. He also made it known that he was very knowledgeable in the Ducati space, which was the brand I was in the market for. In the showroom, Jake did an excellent job explaining the intricacies of the Ducati model I was interested in while I was waiting for Rick to finish with another customer; nonetheless, both were extremely knowledgeable about the bikes and products in the showroom. Rick was able to get the bike I wanted from the manufacturer sooner than we had both expected and, therefore, had taking the customer service experience above and beyond normal expectations. Great dealership, will be coming back to use the service department and will also be getting my next bike there in the future, probably something faster!

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JO

Joseph K

Dealing with EuroSports was an absolute headache and a half - at the end of the day I ended up spending over $200.00, not having the problem fixed, and didnt have my scooter for over a week. After they "diagnosed" the problem with my scooter and supposedly fixed it - within 30 seconds of pulling out into the parking lot my EFI light came on. About a half hour later my Scooter died on me in the middle of the road - good thing before the Turnpike.. I ended up leaving it on the side of the road and having them pick it up. They then quoted me close to a $600 fix for the fuel pump. They said the part cost $380, and over $200 for the work... I ended up buying the fuel pump on Amazon for $40, free shipping and installed it myself with Harbor Freight Tools and a free manual that is online. Needless to say these guys wasted a lot of time and never solved the problem. I had to pay them $40 to misdiagnose the problem. Total bummer.

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CH

Christian W

Good service department. Massimo and Adam treated me with respect and did a great job. One thing that separates Eurosports service department from others is their tight scheduling: they had no problem performing a valve adjustment/belt replacement on my Ducati while I waited. Other dealerships would require me to drop off my bike and wait at least a week. No fun when riding season is almost over! The shop labor rate is under $100/hour which is very rare for Euro dealerships. The only downside I can say is that Eurosports is squeezed tightly between two other buildings and they dont have a nice, large area to park a truck and trailer. So if you need to trailer a bike in for service, make sure youre capable of making a U-turn in a tight dead-end street. Otherwise you will have to park across 309 and jet across the street when theres a lull in traffic :)

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BR

Brad Herndon

I just went in today after a few calls and tons questions on the phone during the week.. rick was very helping and responded great to all my questions since it was my first exotic, so i was pretty nervous.. They all treated me very nicely, very honest and gave me a great deal.. Rick gave me couple options to choice from and helped work out numbers to work with me, very painless and easy.They accepted my brown paper bag of money with open arms... probably the easiest purchase i ever made.. Awesome place, and the parts guy kyle knew his stuff too.. very happy, prob gonna see these guys very soon for my 600 mile check up since im already at 190 from leaving that place lol.. see you guys next week.. thanks again... peace out homies, im riding!!!!!!

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CA

Carlyle Murciélago

Ive just discovered them so keep that in mind. Time will tell how they do in the long run, but my experience from day one has been great. What stands out is product knowledge and they dont seem pushy or like the typical salesmen. They just seem like really cool folks that love bikes and happen to sell and service them. I would like to reiterate again...PRODUCT KNOWLEDGE!! Im so tired of pushy salesmen who dont even know what they are selling! I will say this, I feel very comfortable buying from them. Service seems cool, but Ive had so many bad experiences with other places, so Im a little paranoid with that. Again...time will tell but so far Im impressed. Great selection too!

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CH

Charles Birk

Massimo helped me from beginning to end in getting my Guzzis first service done. As I get used to the bike, I raised concerns that he handled very professionally and courteously. I never once felt like I was an inconvenience to him with my questions, and the service done on my bike was done perfectly. I purchased my bike elsewhere since I was able to get a better deal on it, but I would definitely come back here and recommend people to come here just based on this service visit. It is hard these days to find good customer service.. VERY difficult. Eurosports should feel lucky to have people this good working in their service department!

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