Best Buy

Category:	Electronics Store
Address:	3300 Gateway St, Springfield, OR 97477, USA
Phone:	+1 541-736-1127
Site:	stores.bestbuy.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 4

A Private User

1. They dont answer their phone when you call. 2. Their tech support staff flat out lie to people instead of saying they dont know the answer to something. 3. They sell gold-plated USB cables right next to the printers -- printers that dont have USB cables with them -- for $35. You can purchase a USB cable online for as little as $1.99. And there is NO reason youd need a gold-plated USB cable for a printer. Further, they hide the other USB cables several aisles away, charging stupid amounts of money for them. 4. They pre-judge their customers the instant the customer walks in the door. They have a customer service handbook on how to do this. Look it up. It might disgust you. 5. They make the larger portion of their money selling people useless insurance and extended warranties. This is the first step in getting rid of useful warranties and adding yet more cost to the customer for a product that simply should work well and not need years of extra support and extended warranty to make it viable. 6. They purposely make the return procedure long and arduous. They under-staff the returns and customer service desks to discourage customers from returning things. This does work. People get out of line all the time, because the wait is too long, thinking theyll stop back over when theyre done shopping. However, the line is never small, and the process is never simple. So, the customer puts the return off for later, spends more money in the store, and eventually never returns the product (which then usually spends the rest of its life in an attic or in a bin in the garage of things to return some day). 7. Almost everything you buy at Best Buy can be found online for 10% cheaper. Most of it 25 to 50 percent cheaper. 8. The staff make decisions about what they recommend to customers based solely on personal opinion. While this would be a good thing for someone with experience, it becomes pointless when youre talking to someone whos never installed a video card in their life or had to use a Mac vs. a Windows PC. Dig deeper. Ask them more questions, like, "So, why do you hate *** so much?" I guarantee youll get an answer based on one fact and the rest emotional, arbitrary decision. This is because their staff is not trained and underpaid. 9. Weirdest fact of all: My friend who worked there told me that the employees were allowed to wear jeans on Fridays if they donated money to the United Way -- every paycheck. Based on these peoples salaries, I think this is one of the stupidest things Ive ever heard a company doing. Ignoring the fact that United Way spends most of its money on marketing for more money and that its CEO yearly collects over $350,000 salary with benefits and expenses paid, and therefore in my opinion not an efficient charity organization, these employees simply dont have that kind of money to give away on a regular basis, just so they can wear comfortable clothes one day of the week, while other companies (who pay their employees well and train them) wouldnt even think of implementing this ridiculous rule. 10. They do viral marketing, like post fake reviews on google.

Shawn Jenkins

My rating is based solely on my visit there today. Nearly everything electronic i own at this point was bought at this store. My previous visits were both helpful and efficient. Today was not like that in any way. After being told that the "associate" would be right back he proceeded to wander aimlessly or assist any and every other customer in the store. I was simply there to buy another phone. NO setup no plan. Just get the phone and go. I spent more than an hour standing in place watching as one by one every other person in the obile section was helped. When i finally had enough and asked the Supervisor, Jackie i believe, for assistance she unknowingly selected the very same guy that had ignored my needs for the past hour+. To top it off this imbecile had the audacity to tell me it was my own fault for not asking for help. I thought they had some sort of check in thing where they took care of the customer and not expected the customer to search out anyone? He then tried to tell me that i told him I would take my time and get whatever i wanted. HMMM how is that when i need a key to get the thing unlocked?? My top was already shaky at best and this guy wanted to argue with me and tell me what i said and what i did??? Fifteen years ago i would have grabbed whatever was handy and tried my best to separarte his head and body. As it is i had to actually walk out in the middle of his diatribe and get in my truck before i did hurt him. The point of this is that the service today was 100% terrible. Rude neglectful unapologetic staff and ignorance in customer service is all i can think to say. In the future i will still shop with this company. However, it will not be at this location and I will do my best to dissuade every person i ever meet at LCC or U of O that they should shop elsewhere. The one bright spot was the lovely lady at customer service. Jessica, you are a shining star. Thannk you

A Private User

This is the second time my laptop that I purchased stupidly for a rediculous amount has had to be sent in. They have no certified people to fix it in person on site. If I would have known this is what I was spending extra money on a warranty plan for, I would have gone and bought a laptop somewhere else. Im in school. I absolutely need my laptop. The first time, they couldnt replace the KEYBOARD in-store so it had to be shipped away and was gone for more than 3 weeks. On top of that, I had to have my power cable replaced due to puppy chewing on it. Their replacement of a high quality power cord? A cord 2 feet shorter that the wires easily pulled out of the power supply brick (the box in the middle of the power cord) which would even get so hot while plugged in that I couldnt touch it with my bare hands! This time, the power port died (meaning my laptop wouldnt charge) and I sent the stupid cord back with it. Today is the 3 week mark of how long its been out of my possession. They had my laptop for a week before it was even shipped out for repairs and its been "waiting for final inspection and shipment" for the past week wherever theyve been working on it!! Waste of time and of my money! And if I get the same kind of power cord as last time, they better hope they bought one of their warranty plans for the protection or replacement of Geek Squad ear drums... This I promise: I will never buy "best" from them again! (speaking of, calling in to find out that a USB 10-key for laptops was $80...I hung up the phone and went to Target :D)

Naoto Iwashita

My wife and I bought a washing machine and a dryer on September 7th, and the store clerk told us that they were going to be delivered on September 21st. We had just moved to Eugene, and we didnt have a washing machine or a dryer, so I went to a laundromat almost everyday for two weeks. On September 20th, we were notified that they were going to be delivered between 12:30 and 2:30 p.m. on September 21st. On the next day, the driver arrived at 2:40 p.m. with only a dryer saying he just couldnt find the washing machine at the store in the morning. On September 23rd, the store clerk called my wife and said the washing machine was going to be delivered on October 1st. We went to the store that evening and told him that that was not acceptable because I would have to go to the laundromat about 10 more times. He offered to have the washing machine forced to be delivered on September 26th, and we told him that we still have to go to the laundromat 5 more times and couldnt accept that. Then he offered to refund 56 dollars for the parts we bought for the installation. On September 26th, the washing machine was finally delivered. I would give them only one star, but I give them two stars because they refunded 56 dollars for our trouble. When we went to the store on September 23rd, the store clerk told us that he didnt know where the washing machine was, and that indicates that Best Buy doesnt know how to manage the location of the merchandise. From now on, I would avoid using Best Buy as much as possible.