Best Buy

Reviews 3

A

A Private User

The customer service experience, or I should say "lack of" we had at this store was about as bad as Ive ever had! My family has spent over $10,000.00 with this company over a two year span, which would consist of my parents, my cousin and my wife and I and all I was trying to do was return a simple Christmas gift that had a value of a whopping $19.99. The girl at the customer service counter was so rude and nasty, that we had to ask to speak with a manager. Lets first back-up and talk about that customer service employee, she loved being able to explain Best Buys new return policy with a loathing grin on her face, this new store policy is this, no receipt, then no return, dont even expect to be able to exchange your item, or for that matter get an in-store credit. The funny thing is that Im sure many people tell the employees that theyve spent all this money, when in fact sometimes this isnt maybe the case, but with Best Buy they can access this information with your phone number and sure enough after asking us for everyone under the suns phone numbers in my family, they could see that "Yes" we did spend right around the $10,000.00 over the last two years, or so and the kicker, we had only ever returned one item for $29.99, out of that $10,000.000 and yes the $10,000.00 is 100% paid in full. I guess Im just not that loyal of a customer to take care of, or even make a one-time exception, after explaining to us the new store policy. I was told that this purchase wasnt coming up in their system, so I explained that this item was 100% purchased at Best Buy, along with the $35.00 Best Buy gift card that I had received from my cousin at Christmas, so because the $35.00 gift card wasnt coming up either, does that mean that the Best Buy gift card wasnt real, are you kidding me??? I guess my cousin simply didnt use his rewards card on this particular purchase. As for the manager, she didnt even give us a chance to explain our situation, before jumping right into the new store policy, so she had obviously been given the heads-up to why we were in the store and didnt even give us the satisfaction of telling our side of the story. She then asked us if I had my cousins credit card information, again are you kidding me have you not listened to anything Ive said, it was a gift and I had no idea how he had paid for the gift card, or for that matter the gift we were trying to return. I then asked the manager if she carries around her families private credit card information on her and she proceeded to tell me no with the most amazed and puzzled look on her face, like she didnt even know what to say, again are you kidding me? This was a horrible customer service experience and she should be working in accounting and the customer service girl should be working in the Best Buy warehouse, with both of them as far away from customer contact as possible and it really makes one think, what kind of training do these employees receive? Im not going to go into the rest of the story or give names of the employees at this time, but I can assure you I will be when I sit down to compose my letter to the Best Buy Corporate Team, along with any other non public entity. I can also tell you that my future purchases, along with numerous other peoples future purchases will be done with Best Buys competition. I hope anyone reading this will stay far away from Best Buy, please choose another company to do business with, because your loyalty will not be appreciated...

RO

Rochelle Peters

I went into Best buy on 06/23/17 and purchased the Hero 5 Karma Drone package. Since then I have only flown the drone once for 5 minutes and used the Hero 5 camera along with the Karma Grip with stabilizer for about 2 weeks total. (Keeping in mind, it has never been dropped, handled roughly, around liquids, etc.) One day I tried using the Karma Grip stabilizer along with the Hero 5 camera and it was not connecting. The drone itself will not even detect the camera. I have been in continued contact with Go Pro for this issue. They have started the process into exchanging the stabilizer and sending me a new one thinking that is the problem. Currently the stabilizer is on the way back to Go Pro. I work in Iraq majority of the year so I am due to return back to project in a week, so with my time limited and the need to use the system, today I went into Best Buy and spent $300 on yet another Go Pro Karma Grip with Stabilizer thinking that would fix the issue. I get home and hook it up to my camera and still nothing. I tested out my drone with the item also and still not connecting. Now we believe there is something wrong with the Go Pro Hero Camera. We call Best Buy asking to exchange the Camera. The girl we talked to states because it’s out of our 15 day window time frame and they can’t do anything. We call back and ask for the Manager. (I believe his name was Ryan?) Not only does he insult my intelligence by questioning whether or not I did my research into the product before I purchased it (Apparently he needs better training if he’s a manager), but he also told us it’s “Company Policy” that he can’t return it outside their 15 day policy or exchange the whole system because it’s not the original complete package. We then tried explaining that Go Pro was not sending back my original Stabilizer, that they would be sending back a new one and I had a complete package with the new Karma Grip Stabilizer I just bought. I have returned items outside of their “Return Policy” timeline before with no issue so I’m unsure as to why I am having such an issue with this. All in all we got no resolution from a company that should be concerned about their consumers and faulty products. Not only have we dropped $1400 just on this system, but we also spent $150 yesterday (07.23.17) and $1400 on a new laptop back in January. (Not to include everything else throughout the year.) This is unacceptable for a company the size of Best Buy’s to not right this situation. All we were looking for is the exchange of the Go Pro Hero 5 camera. We will also be filing a complaint through the Better Business Bureau and will make it known about the poor customer service we received in the Salem, OR. Location.

A

A Private User

I purchased a high end digital camera day before yesterday. I asked the salesman if for any reason I did not like it could I return it He told me they had a 14 day return for any reason policy. I asked him if I could get my money back or did I have to get a store credit if not happy with the camera. He assured me it was a money back guarantee. I took the camera to my photo shop and it did not perform up to my expectations so I returned it today. The return desk told me I had to pay a 15% restocking fee which amounted to almost $60.00. I told him they could just put it back on the shelf and that charging me $60.00 was ridiculous. I asked for his supervisor and was told the same thing and again pointed to their return policy written on a sign on the wall. I was furious. I still had 12 days left on my return policy available I took the camera back to my car. After I calmed down I went back to the front door and asked for the store manager. I got ahold of the electronics manager and explained my situation and he told me he would not charge me the restocking fee just this time. I have never had a major store like costco,sears or anywhere else treat me that way. I will never buy another item from them and I will tell everyone else my experience as I am doing now. I will put it out anywhere I can. Shame on them what ever happened to the customer is always right.