Reboot Computer Shop

Reviews 4

TI

Tim Peverley

Looks like they might be having some serious growing pains. Each time I stepped into the store they were telling someone else how they have so much work theyve had to expand and hire new people. That might be a bad thing for them. I took my laptop to get the charging port fixed on 5/16. They quoted me a price and told me it should be done in 3-4 days. A week goes by and I dont hear a thing so I went in on the following Monday 5/23. I talked to what turned out to be the owner, he seemed to scramble around to see what was going on with my computer. He came back and said my part had just came in that day and it should be another day or two. Cut to Thursday 5/26, I call again and get what I assume is one of their new employees. I ask for an update on my computer and he tells me theyre still waiting for the part to be delivered, the part I was told was delivered on Monday. I asked when the part would come in and he had no clue. I asked if they had a tracking number so they can check when it would be in. He said they didnt have one for it, which is ridiculous considering everything has a tracking number these days. He told me the owner had that information but he wouldnt be back for 30 mins. I asked to have the owner call me back when he gets back in. At that point he hands me to the manager who tells me the part had already come in that day and it should be done the next day. I get a call on Friday 5/27 telling me my computer will be done around 1pm and they fixed a crack in the case with an epoxy, awesome. I go in around 1:15 and they tell me the epoxy isnt dry yet, itll be another 30 mins. I go to lunch and come back around 2pm, still not done, have to wait another 10 mins. When they bring it out they start pouring out the excuses on how it isnt their fault. Its everyones fault but their own. The new people who they cant train on everything, their vendor who got backed up and couldnt get the part delivered on time, the manager wasnt in town for a week so nobody else could call, even though the owner was there. My girlfriend came with me and we tried to explain to the manager why were upset. There was no communication. We wouldnt have been so upset if we got even one phone call explaining the part hadnt come in or it would be a few more days. We were quoted 3-4 days and its been a week and a half. They tried nothing to fix the situation other than more apologies and explaining why it still wasnt their fault at all. Charged full price and were told it took longer to fix than they thought and they fixed a crack in the case with epoxy and add thermal paste to help with the heat so if anything they were losing money on this repair. Again, all it would have taken to get even 2 more stars was a simple 2 min call letting me know it would take a little longer than quoted. I appreciate the extra paste and epoxy but it doesnt fix the poor customer service. I understand they have a lot more business now, which is great for them but they may need to change how they quote their jobs or train their crew to call their customers at least once before the job is supposed to be done to update the customer. Looks like Im not the only one who had experienced this type of customer service.

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JO

John C

I had a dead Pentium 4 that I had bought over a decade ago and wanted to have resurrected for my collection of vintage computers. Unfortunately, the parts to do so were not available, so the only things from that system that now remain are the case, the floppy, and the DVD drives. For $100 I wound up with a functioning XP Pro system with a Dual Core processor, integrated video, and the successful cloning of the priceless data from my second HD. I blame myself alone for not communicating better as to my wants as a collector; in the end the machine does serve a useful purpose, and I learned a valuable lesson in communication, plus I do have all of the parts from the original computer so that I can pursue other avenues of "resurrecting" it via other venues on my own. They really tried their best to satisfy what they saw as my wishes at a very reasonable price. Sometimes parts can be an issue, so just be sure that you communicate very precisely what it is that you need and want, be patient with the process, and I believe you will be pleased. I was treated with great courtesy and respect; further, I was able to retrieve data that was of great sentimental value to me, and I already have made plans to acquire a machine for my collection that will effectively be a "twin" to the the one whose motherboard died and could not be replaced. Im satisfied.

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VI

Victor Hayes

I have been building and maintaining my own computers since 1993. Basically, I know computers. Reboot computers should be recognized for their outstanding customer service. The minute you walk into the door, the staff makes you feel like an old friend coming in. I am a gamer and as such, I have a gaming computer. My computer would not turn on and I found I did not have the tools necessary to diagnose the issue. So, I took my computer to Reboot. Turns out I needed a new motherboard. That also meant that I needed a new CPU and new memory. While they did give me back my computer in working condition, they missed a lot of the little things that would make me give them 5 stars. First off, they did not install my sound card drivers, so when I got home my computer had no sound. Secondly, they installed a new copy of Windows 10 Pro. The copy they installed had a ton of bloatware on it. Lastly, they had told me that in order to get the memory working, they had to update BIOS. Well, I noticed that the BIOS had never been updated at all. So, it seems that there was either a miscommunication or I was lied to. Due to BIOS not being updated, I ran into a lot of errors that forced me to do a clean install of Windows. While I would LOVE to give them a 5 star review, I do not feel like I can due to not receiving a computer that was FULLY up and ready to go.

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AA

Aaron Kerr

James, the owner, is amazing however his staff are less then anything I would want to deal with. EDWIN took my wifes computer apart and something broke in the process. She called and let them know and he told her that they dont take apart computers. She called him out and said there was a clip that we were unable to put back on and then he said that they noticed the hard drive was loose so they opened the computer to fix it. Hes a liar that doesnt like being called out on it. Also they buy older broken computers and when we wanted to see how much they would offer for her computer she was offered $80 for it. The owner was absolutely shocked they even offered anything because it was so nice and they dont normally buy nice computers like that. He was awesome and didnt talk down to her but EDWIN is rude and a liar. If you go and deal with this shop deal with the owner JAMES directly and bypass EDWIN all together. I personally built this computer and now I have to buy her brand new computer parts that were working perfectly when we took it in and now its not working.

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