Shoe Mill

Reviews 10

RI

rick noonan

Big shout out to Bruce Livingston! Absolutely incredible customer service! He had no idea who I was, no clue if I was a bum with dirty feet just looking to waist time or if I was a man with a plan to buy. Either way, he approached me with enthusiasm and genuine concern for my well being as a customer. First thing he did was remove my shoes for sizing, test my arch size and then round me up some shoes that suited my actual needs! I am a 9 year Oregon Army Veteran, with 2 tours over seas. I work as a full time pawn broker here in Salem OR, and he hooked me up. I needed outdoor, weather proof shoes, that had the look of good style, with the feeling of upper class sales and support that didnt hurt my back at the end of the day. Bruce did just that. So thank you Bruce for the great shoes and thank you for remembering the 10% Military Discount upon my purchase!

---

JO

John Mentzer

when I bought my shoes the sales team was awesome. It took no time to find my perfect size and insole for my feet. This was what I expected and not something I would take the time to write a review about. I bought my shoes and a pair or sandals at the beginning of may. Its the end of July and my expensive walking shoes are falling apart. They are obviously very used by now but still I decided to call the store and ask about the warenty. After looking at the shoes they ordered me a new pair only because my size wasnt available at their store. Ive been in the store four times now. Every experience has been a good one. Awesome place to do business with. Thank you for taking care of me.

---

JU

Judy T

I have purchased most of my shoes from this Shoe Mill for a few years now, and I must say that the customer service has really gone down hill. Im used to having a sales person ask if they could help me, show me something or suggest shoes that might work and say goodbye when I leave. Tonight was the second time in recent months that the salesMEN were so busy talking amongst themselves that they barely bothered to acknowledge any of the customers and they never even asked if they could help me or even say hello. Their discussion about a planned bonfire was just more important. I may have to look else where for my shoes I think.

---

IS

Isaac Erickson

The employees really knew their stuff and allowed me to describe my needs and issues regarding getting some new work shoes. after i was done explaining the gentleman imediately went to action when pointing out the shoes that fit my criteria and even went into the back to get another set that werent on display. they were absolutely amazing and helped me so much. You guys rocked! thanks!

---

N

N A

Never thought id be reviewing a shoe store but this was by far the most educational shopping trip I have ever had! Bruce is a font of knowledge and his no pressure informative style is a surprisingly great sales technique. Happy with my unexpected purchases and would definitely recommend this store for any footwear needs.

---

A

A Private User

I have always gotten great customer service here and they have great shoes. Keep your receipt or make sure your purchases are in the system. They will stand behind their product on the rare occasion there is a problem. A great shoe store.

---

LU

luis sandoval

This is the best place to buy shoes at! Staff are very knowledgeable and will work with whatever needs you may have. I always enjoy my experience here. If you get Bruce, Joel, Jeff, or Susan as your shoe specialist, you are very lucky!

---

BR

Brian Bolduc

Very friendly and helpful staff that you dont find at most shoe stores. They didnt have many sizes in stock, however they were able to call another location and have them held for us. I would shop here again.

---

SY

Sydney Mohler

Ive now purchased two pairs of Birkenstocks here and they were super helpful and easy to talk to! Recommend!

---

A

A Private User

Great quality shoes, and outstanding customer service!

---

---