Standard TV & Appliance

Reviews 3

AU

Author TW Brown

This review pertains to the store on 82nd, but since the manager of this store is somebody that I dealt with during this fiasco, it should be noted here since you will have to deal with him if you visit the HOLLYWOOD branch. This year, my wife went to Standard to surprise me with a new kitchen. (Yeah, I am a work-from-home husband who LOVES to cook.) She went several weeks in advance to be SURE that this would be delivered on 2/22/16. The first salesman she dealt, PAULEY IANNOTTI with was super and VERY helpful. She had to return to finalize things and that is when she was handed over to JEFF WEBBER. Where to start. First, she just asked casually about a television. Now, we are pretty much TVd up. But she was curious for MUCH later in the future. Imagine her surprise when a 65" TV had been added to her order! She had to put a stop to that and tell JEFF WEBBER over and over "WE DO NOT WANT OR NEED A NEW TV." After getting that straight, she ensured and then called on numerous occasions to ensure this anniversary present would arrive on time. We went out on the Saturday evening and missed a call from JEFF stating that the delivery was all set for MARCH 1st! Umm...no. My wife went in Sunday morning STILL trying to keep this a secret and was told there was nothing they could do for it, yes they saw the NUMEROUS notes about ensuring a February 22nd, delivery date. When she came to find me in a nearby store where I was getting some shoes, she was crying. I went to the store and was NOT SHY about how wrong this was and how this was ALL their fault. What I got were rolled eyes and "We understand." Really? You have reduced my wife to tears by destroying her surprise which she had managed to keep all this time (she does NOT keep secrets well). I had to wonder how much they would understand if I made their wives cry. Or how understanding their wives would be if she had gotten them a car for this special anniversary and then their gift is a no show on their anniversary because of the poor excuse for a salesman, JEFF WEBBER, and his absolute DISREGARD for other people. I had to call on every ounce of my anger management training and still basically lost every shred of my temper while RICHARD HOWARD and his cohort stared apathetically back at me while telling me that my being angry would not solve the problem. No, your people doing THEIR JOBS would have solved it. Perhaps learning to read might be a good start since both drones (Howard and friend) confirmed that there were copious notes on my wifes account about a February 22nd delivery. Standard TV & Appliance has now lost a customer as I sit here on a day that I cleared on my calendar at my wifes request because they will NOT be delivering today after the two drones behind the desk including HOLLYWOOD STORE MANAGER, RICHARD HOWARD, assured me that this "would be taken care of right away" which I am now sure was said to get me out of the store so that none of the other customers would be witness to how little this company cares for customers who have dropped several THOUSAND DOLLARS in their business. I must now clear part of my schedule tomorrow for delivery after I was called by the actual manager to be told that I would not be seeing delivery today. She actually thinks that the $300 delivery fee that is being waved will cover my entire day in the studio where I do voice work narrating audio books for Best-selling authors. That barely covers a couple of hours work, much less the 12+. The company should fire JEFF WEBBER today, and perhaps review RICHARD HOWARDs status as a manager.

PH

Phil Barricklow

Well, dont really know where to start. This is my first bad review. Its important to point out all of the good stuff with vendors but in this case, things didnt work out that well. Customer Service started awesome on the phone then completely fell off the edge of the earth. My salesperson was Tyler. Please make sure that you ask the dumb questions to confirm that you are getting the right appliance. Long story short, thought I was buying the fridge that I was standing by and talking about and got another fridge. Transported it back to my house, opened it up and POOF....... wrong fridge. I was shocked!!!!!! Called and spoke with Tyler and he said he was going to send an email and contact customer relations. Never called me back after waiting 1.5 hours and finally called him to find out what was going on. Tyler didnt have any new news for me. Just moved into a Brand New house, didnt have a fridge, spent money for an appliance hand truck and got the wrong fridge. So............................. no answers and was told that Tyler would call me first thing Monday to get things corrected and to get me the fridge that I thought I was getting. No call from Tyler. Well, waited long enough and called the Hollywood Showroom where I bought the fridge and asked for the Store Manager. After just now reading the reviews regarding the Hollywood store, I made a poor decision by going to that store. The store manager is clearly a reflection on the customer service model there. I wasnt trying to get something for nothing, but just wondering what Standard could do to fix the REAL BAD mistake they made. No remedies except for a phone call back from the Store manager indicating that they were going to go ahead and pay for a LTL to come and pick up the wrong fridge that was sold to me. Thanks Standard, that is an awesome deal. Standard paying for their mistake. Sooooooo grateful; not. Why even say that. It was expected. Even called one more time and spoke with the store manager with a reasonable offer. Not even a consideration except for selling the fridge that I thought I was getting at the same price as Home Depot or Lowes. Who does that? No inconvenience discount or nothing. Well, completely disappointed, and wanted to support Standard because of the awesome support they give to the Blazers and as the announcer would say after a blocked shot...... DENIED!!!!!!! To summarize this post..................... Tylers quote was where the mistake was made, not only on the phone, but also when I rented a hand truck and drove to the store to pay for my purchase. We were all talking the same fridge - The Family Hub by Samsung. When I got home, I had a Samsung Flex. When I called Tyler he even indicated that the warehouse gave me the wrong refrigerator. It was clearly a mistake made by the salesperson. The store manager acknowledged Tylers mistake but offered no remedies to fix it. He was kind enough to "pay" for a truck to come retrieve the Samsung Flex from my home.

BI

bithertoe s

Customer service, ugh! Second set of phone calls, not customer friendly or supportive! You guys need to get it together. Im limited mobile and need to have someone here to help as needed with this repair company. I asked for a time in the late afternoon. First I was given a time from 12 to 3, when I said I needed after 4, they said they have one the following week, 12 to 3! Your kidding right?! First this is YOUR problem with the freezer ( Samsung ),Im under warranty. Second I told customer service that this service company offered no other times or days! Customer service gives me the phone number to call them back! Wth, for? Thats why I just called you! They ( refrigerator dr )obviously wasnt interested in figuring out times or days! So basically Standard, sells Samsung, but doesnt service Samsung appliances. You call the repair service and you deal with the issues with them. They dont seem to be accountable to the product they sell to customers. My refrigerator /freezer is new, two weeks old! This is not quality customer service and if this keeps up you will go out of business! I even asked to speak to a manager. You know what they said?, we dont have one! Honest! I swear! Im scared for the stove and dishwasher we bought! Lord help us if something goes wrong with them too!