Sears

Reviews 5

SH

Shawn Marie Higgins

Horrible operations in the store and horrible customer service. First I wanted to order a treadmill- opened a credit line just to order it. I placed my order online and received a confirmation my order was processed. I then received a cancellation email. Called Sears to see what was going on. I was on the phone with two people who couldnt speak English or understand what I was telling them about my order. I finally hung up and called to a local store. They were able to look up my order and let me know that my item was not in stock. Everything you order online when it says its in stock, the system is not correct. Horrible- fix your inventory system!! I finally drove an hour to a Sears store to pick up a treadmill that was suppose to be in store (called to confirm). They didnt have the treadmill I called for so I ended getting a different treadmill. Second I wanted a bed frame. I figured they would have these in store since again it says they did online. I went an hour drive to the store to find out I had to order it and it would arrive in 2 days. 2 days later I drive an hour to the store again. Pick up my item, get home, set it up to find out the lady in the store ordered me a Cal King rather than a King bed frame. I call to find out what can be done (follow the instructions on my receipt) for someone to answer that again doesnt speak English or understand me. I called yet again down to the Vancouver store. No one answered at any of the departments that I called to. Finally I was connected to someone that wasnt at the store. He tried to call someone at the store and couldnt reach anyone. He said I needed to take the item back down (1 hour drive again!) and return it. The description on my receipt and the box dont show the size of the bed frame so there was no way for me to tell that she ordered me the wrong size. She didnt confirm with me either when she ordered it. HORRIBLE SEARS!!!!!! Dont shop hear if you have to. Sears has gone downhill fast!!!

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LI

Lindsey Krostoski

Absolutely disgusted with Sears. I bought a washer and dryer from this location. Brought it home myself and installed it. During the first use found out the dryer was defected. It wouldnt heat up. Called the 1-800 number for assistance. They said I would have to uninstall the machine and bring it back to the location so they could look at it. Ummm, now out of the box and on the second story of my home. I dont think so. I asked if they could have someone come out and look at it. They said no. When asked to talk with a manager the customer service hung up on me... On purpose. So we went to this location to discuss further options. We were directed to Jessica, assistant manager, who basically didnt want to deal with a complaint so early in the morning. And Im sorry but she was young and dressed like she was headed to the beach not in any attire that even gave me any convidence that she even had the skill to handle any situation. And sadly, I was right. She was absolutely no help. Didnt even apologize that we had a defected product. She brought us to the appliance area to discuss a solution with another employee, who was actually attempting to understand where we were coming from but she would shoot down ideas and tell us to use our protection plan. Again, umm no. I did not pay extra hundreds of dollars for a protection plan to be used on a DEFECTED PRODUCT. I bought it for down the road. At the very end of this all no solution was given besides paying more money, using the plan or using physical labor to uninstall it and bring it to the store. Its good to know SEARS doesnt stand by the products they sell and that they have uneducated, unskilled assholes for employees. I will never be shopping here again due to the crap they sell. I will also ensure my voice will be heard about the lack of customer service I received today so others dont have to deal with this and WASTE their money too.

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JO

Jose Villamonte

Worse place ever I bought a 2200 dollar mattress from here and the delivery guys put a huge crack in the wall that I have called and reported about . and left paint from the wall on the mattress they forced the king size bed to fit in the stair way . I have called to schedule a return and refund and I have literally had to talk to 10 different people for up to an hr at a time its getting ridiculous. Doesnt help that the sales people in the mattress department dont know what they are doing and have no manager there to help . I will never buy a mattress or any furniture from sears again and I highly recommended you dont either because if something happens it will make you miserable Update had a damaged mattress delivered Tuesday the 22nd and its now Monday the 28th . They picked up one box spring and have not picked up the mattress or other box Spring. People that dont comprehend English well keep calling me asking why I want to return the mattress and asking me for a credit card number I got through them that hasnt came through the mail yet so I do not have the numbers on hand to give to them . This is beyond frustrating I hate this place and highly recommend you do not buy anything big from here or get a credit card through them they are ridiculous and need shut down . Dont know what else to do besides keep going into the store complaining to the manager and calling.

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LA

Lacey Gillock

My husband ordered a filter for our fridge online. Once we recieved it, he realized it didnt come with the filter cup and $50 just for the filter is too expensive compared to other places for $10. So, I called the return authorization number and the lady was telling me that I would have to drop it off at the ups store and pay $7 for the return shipping which I do not think I should pay for. I asked if I could return in store to avoid the shipping charge and she told me "that is not how it works". After this lady giving me attitude and me asking several times to speak to someone else, I finally get someone else and he tells me that I can call the store and see if they need the part in store. I call my local sears store, the lady asks for the order number and tells me to bring the item in and they can give me a full refund. I should have just called the store to begin with and skip the arguing and headache.

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WA

Wayne Weaver

Worst Policy ever...... attempted to take back my ( Craftsman ) cordless drill with no Receipt that i had lost silly me only 4 years old. The clerk behind the counter said nope cant help you we need a receipt and was the only words he used, over and over like i was not understanding him. I did not want my money back i just wanted it exchanged. I have always loved craftsman. Now i will be loading up the rest of my tools ( Craftsman ) and dumping them at the store. This is unreal customer service they expect a high price for there tools but offer a penny of customer service to there customers. And if a owner or manager happens to read this, Probably not but on the of chance the drill you would not exchange is still at the mall location for you since i have no use for it. I set it on the cashier counter in front of the rude worker 4/4/2017 around 4:15 - 4:25

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