Category: | Used Appliance Store |
Address: | 1015 Petaluma Hill Rd, Santa Rosa, CA 95404, USA |
Phone: | +1 707-579-1161 |
Rating: | 3 |
Working: | 10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM 10AM–4PM 10AM–2PM |
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Freddie Ferber
I bought a used stacked washer and dryer combination. That part was fine. The delivery and installation was a nightmare. The people are nice, but the professionalism is -100. The gentleman arrived without help and asked me to help him load the washer and dryer off the truck into the condo and up the stairs. The first thing I noticed was that he was moving the washer and dryer around on his hand truck like he was in a parking lot with nothing around him. If I did not stop him, and get pads Im sure he wouldve scratched my floors and damaged my walls. There was absolutely no awareness or care about not damaging things at all. I had to do the management. Then he pulled out the hoses to attach the washer and dryer to the water and the gas and the vent. The water hoses were old, dirty and rusty, and the vent hose for the dryer was old,, torn, and he did not have clamps. One would think that upon purchase, the sales person, who is also the owner would ask if I would like the option to buy new hoses. I was the one that had to go to the plumbing supply and buy all the hoses, while the delivery person waited for me. Then he wanted me to help him do the installation. I would say I did 80% of the installation. Fortunately I saw this coming, and I asked all the questions I needed to at the plumbing supply place. If I was not managing the moving of the appliance within my condo, I am certain that my floors wouldve gotten scratched and my walls damaged.
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Tiffany De Paz
SCAM SCAM SCAM ARTISTS! I bought a fridge for $750 and it didnt work right. They picked it up to repair it and brought me a loaner. The loaner didnt work and I had to throw away an entire Costco order +baby formula the first day! I called the same day it was delivered and the lady promised to have it fixed. They stood me up twice and when the guy finally came he didnt fix anything. I ended up looking for a craigslist fridge for the MONTH they took to fix my fridge. While on craigslist I saw M&A had posted an ad FOR MY FRIDGE! They were trying to sell my fridge that they were supposed to be fixing! I called the store and their phone lines were disconnected! I went in to see what was going on and there it was on the sales floor.. my fridge! It was also dented and scratched up all over the front! I asked what was going on and the old lady manager/owner demanded I leave right away because she had another customer and didnt want to ruin the deal. After being called every profane name in the book in English and Spanish I called the police for help. They refused to give me my fridge or a refund. It took about 2 hours and police mitigation but I got my refund. They were supposed to pick up their defective loaner fridge two days ago but its still sitting on my front porch. Trashy people, crooked buisness, no ethics.
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Jessica Massey
My fiancé and I bought what was an electric washer and dryer this store is a rip off we spent 40 minutes telling the lady it had to be electric. This store offers to delivery but then comes up with excuses as to why they cannot so my fiancé and I picked up the washer and dryer and upon getting home seen that this store gave us GAS instead of electric. We called the store and let them know they said they would have some one pick up he wrong dryer and bring the right one it has now been 4 days without the proper dryer I again called today to see what is taking so long they tell me they had to go to casadero. I will not be recommending this store to anyone in my opinion this store needs to be closed down or taken over by new/ better management I will be going in today to get my money back this store is a rip off DO NOT SHOP HERE
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Adrianne Lewis
I was treated very well here and dont understand how the other reviews say otherwise. I got my washer and dryer delivered and installed 30 minutes after buying it. Also, the gentlemen that delivered it were very patient. They accepted to wear plastic bags on their shoes to come into my house, and also to avoid scratching my floor they lifted the items though my living room and kitchen to get to the laundry area instead of wheeling them in. Very satisfied customer.
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patrick moutenot
This is the worst place ever . If I were you I would walk away fast . All they try to do is make a sale . They will tell you anything . They sold me a fridgerator and the thing was broke . They are untrustworthy and very rude . You have better chances going to the dump to find what you are looking for than this place .
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A Private User
I would not trust this shop. They will tell you anything to sell you a used appliance and then make all kinds of excuses about why they could not deliver on their promises. As you can tell I had a very bad experience with them. Stay away from them if you can.
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Glad Ru
Great service. Everything written on receipt. 2 month warranty on refrigerators
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Amber Steele
I buy all my stuff from them ....good people...