Ron Tonkin Chevrolet

Reviews 3

A

A Private User

We came in here two days ago intent on purchasing that day. We were considering the Cruze (great if you have no back seat passengers smaller than a toddler), the Malibu (much better until they became preteens unless short stature runs in the family) and the HHR (very bad blind spots & basically an Aveo on steroids; smaller than even the Malibu by a good 5-6"). I will say my other half and I loved the sportiness of the Cruze. The dash design is beautiful, sleek and functional. Our son said it was "cool". If back leg room was not such a huge issue, it would have been great for us, even with my six foot tall husband. The salesman we were handed to was great. He listened alright, he still threw sales pitches, but he was lower-pressure and nice. Those last two things really go a long way for us; so we were able to overlook having to ask for a drink for the kids five times before actually receiving something. They offered to begin with! After we were done test driving, we decided to crunch numbers. Before we drove anything we had them appraise our trade-in: an 06 Sonata with all the bells and whistles. Honestly, there was front bumper damage and that does ding the value. We get that. However, they tried to tell us the car was completely less than worthless. Basically they tried to tell us the car was worth a few thousand negative and they would be eating the entire amount we owed and then some. We had already spoken to a Mercury dealer, a Ford dealer and a Toyota dealer. All of those dealers offered over half of what we owed on it. We still had negative equity. We expected that. We didnt expect what this dealer told us. Moving forward with the finance department: we told them we would not accept that figure and we were interested in possibly the Malibu or the HHR as both had good incentives right now. They made us sit and wait for half an hour before coming back the first time to tell us that despite our tier 1 credit that we would have to provide a minimum of $1500 cash down and our trade in or buy something considerably more expensive. Bait and switch anyone!! We said NO! I was ready to ditch right then. My other half told them the truth: we had already been fully approved with no cash down at three other dealers and threw the ball back in their court so they could waste another fifteen to twenty minutes of our night. I had been researching depreciation values on my phone while waiting and the HHR depreciates at a rate of 38% minimum in the first 5 years with 20K per year (average for most drivers). Keep in mind these are 2011 vehicles! Now granted, if the vehicle had less negatives and the finance and management were not total jerks, we may have made the leap anyway. That is not relevant though. Look at nada under the vehicle stats: in the left tab is "cost of ownership". This could save a lot of people headaches like we almost brought upon ourselves. I had always been a GM/Chevy person my whole life. This experience really soured me towards them. I have already thrown the towel in on Hyundai. They make decent cars and we really did like our Hyundais features. However the customer service is apparently on the same level as Chevy: in the negative.

JO

John A

I will never deal with Ron Tonkin Chevrolet again. Let me start out by saying I am not mechanically inclined. My vehicle had broken down while I was at work and my insurance would only cover towing up to a certain distance so I got it towed to Ron Tonkin. I spoke with a Ron Tonkin representative and explained what was going on with the car and they told me they would run some diagnostics. I get a call back the next day and they inform me that my alternator needs replace. They quote me $700 to replace the alternator. This seemed pretty pricey to me especially considering they just charged me $109 for a diagnostic. I called my local mechanic and explained to them the situation. He first was baffled why it would they would even need to do diagnostics to find out that the alternator was bad let alone charge me over $109 to find that out and he agreed that this price to replace it was to high. He offered to do the same job for $400. I called back Ron Tonkin who has had my car for over 24 hours at this point. I told them that I needed to get my car back today because I cant go without a car all week. The rep then refused to let me pay the $109 for the diagnostic saying he, "Likes to make sure her crosses his Ts and dots his Is" and would not except the payment (I only authorized the diagnostic so I have no idea what Ts and Is he need to cross). I told him that I had a tow truck coming to his shop as we spoke and that he needed to release the vehicle. He told me that he needed 45 minutes so I obliged and called a 30 minutes later. He was extremely short/rude on the phone, took the payment, didnt offer a confirmation number, and neglected to tell me that the tow truck had arrived and that he told them I refused to pay my bill so he wouldnt release the car. Unfortunately for me he I didnt find out any of this until the next day when I called my mechanic and he informed me my car never arrived. So I got to deal with this today and still my vehicle is broken down. So Ron Tonkin, thanks for wasting my time, the tow companies time, and costing me unnecessary stress and money. TL;DR Dont use Ron Tonkin Chevrolet.

AN

Anthony Mickens

I bought a 2013 Camaro 2SS from Tokin on Jan 11 2013. The sales man I had was a nice guy but the service department is BS. The car I bought had to be driven down from Washington. Before I even seen the car they were trying to make me sign the papers. Well I wasnt going to sign before seeing the car but once I did see the car it looked fine at first glance. The car is black so I saw that there were swirl marks on the paint. The finance and service guy try to tell me that black cars acquire swirls easy which I understand, but this is a brand new car so I dont expect my new car to come with a bunch of swirls already. I pointed out that the black Callaway Camaro that was parked inside the dealership had a minimal amount of swirls on the trunk and the rest of the car was fine but they still try to convince me that my car was going to come with swirls. I wasnt going to sign the paper unless they agreed to fix most of the swirls. Well they agreed so I signed the papers. The service guy said he will be able to fit my car into next weeks schedule and they would give me a call the next week on Monday. Well I received no call the next week so I called the following week. The service department said that they are still waiting for the papers to be signed (the service department had to receive signed papers signed that said the dealership would cover the cost of the paint fix up) which was written the day I signed for the car and that they would contact me later in the week. I still didnt get contacted the second week so I called again and they said that they were still waiting for the "higher up" people to sign the paper. Well it is now the third week and I still havent been contacted. Also I noticed that there is a small gash on the dashboard but I know that they will not consider fixing this. Do not buy a car from Tonkin if you are not fully satisfied with it because they will BS you around and take forever to fix the problem. I got a decent deal on the car but I would of paid extra for better service. After I get my first complimentary service done there, I will never take my car back there again.