Category: | BMW Dealer |
Address: | 1599 Francisco Blvd E, San Rafael, CA 94901, USA |
Phone: | +1 415-482-2000 |
Site: | bmwofsanrafael.com |
Rating: | 4.1 |
Working: | 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 9AM–6PM 10:30AM–5PM |
A
A Private User
If I could give this dealership zero stars, I would. Even beyond the fact that the 2010 328i Sedan has been nothing but an exercise in corner cutting, I have had a nightmare experience with this dealer, and it would be wrong of me not to put this up here for all to see. Just to give a little bit of back story: I had recently renewed the registration on my A5. It was a couple days overdue, so I had to fork over a hefty $930 to the DMV. They cashed my check, and I was issued a receipt, so I assumed this was dealt with. Right as I was about to sign the papers on the BMW, I was told that I needed to pay the DMV for the registration on my A5. This was perplexing to me as I had already paid the registration. I told them that this was a mistake because I had already paid my registration. I showed them my bank record proving that I had paid it. Despite all the proof, they said they couldnt move forward with the purchase without paying this fee. At this point, Jacques ASSURED me that it would be as simple as going over to the DMV and showing them the receipt. He said that if I did that, theyd just write me a check right there. Oh, how wrong he was. I went to the DMV the next day and explained my situation. They said that I would need to fill out a request for refund form, and that I would hear back from the DMV within 90-120 days. I was a bit agitated to hear this, but I thought there was no other choice; so I filled out the form, and provided proof that I had paid the registration twice. While I was waiting to hear back from the DMV, I called Sonnen a couple times to check on whether or not they had heard anything. Every time I called, I spoke to the finance manager that I had originally dealt with when purchasing the car, Ken Lindley. Each time I called the dealer, I was given the brush off; they would tell me to just continue waiting until I heard back from the DMV. So I waited 120 days... After 120 days I called the department at the DMV that handles refunds. They said that they had indeed received my payment of the registration (the original one). They also said that no refund would be issued because the dealer was only asked to pay $23 to transfer the title of the car, and was never asked to hand over the $930 I paid them for the registration. What this means is that the dealer took my $930, sat on it until they transferred ownership of the car, and never called me or notified me in any way that this money was never sent to the DMV. Ultimately the dealer did realize their mistake and refunded me the $930, but it took several months and countless hours waiting on hold at the DMV, going to the DMV, and going to the dealer. Plus, I spent tangible amounts of money on gas and bridge tolls going back and forth to the dealer and DMV. Any attempts to reconcile this situation have resulted in even more wasted time on the phone and going to the dealer. Please, just dont shop there.
B
B Khaira
RACIST, RUDE, DISRESPECTFUL!! We were shopping for M5, this was our second dealership. When we started looking at the car Jerry was standing right there and asked us if we needed any help. I asked Jerry if he could start the engine, he said "Not everybody can afford this car, it will sound like any other M5". Anyways he started the car and said now you want to hear the music too? In a sarcastic way. I asked him to lets sit inside and talk the numbers.The advertised sale price for this particular car was $111k, we told him what other dealership had offered us but we liked this color better. Instead of saying no sorry I cant do it at this price he said " this car is too expensive, you cant afford it. Come back after few months we might have additional rebates". I said I want to buy the car today, he repeated, this car is too expensive for you and walked away from his desk. I asked the front desk to call the manager so we could talk to him. We waited for 15 mins or so, Jerry comes back to us and says " I am one of the managers do you want to buy the car for xx price? I told him how I felt about his behavior and how rude he was. He was like oh all I said was this car is little more expensive than other car you saw, the best we can do is at xx price. We refused to talk to him and walked away. He came behind us and said let me see if I can get you additional discounts. At this point we didnt want to buy any car from here even if he sold for half price and we just wanted to get out of this racist dealership. I was waiting for my wife at the door, Jerry comes and said cant do it and walks away. I understand M5 is a expensive car. Our offered price might have been under their cost but all he should have said was, Sorry we cant sell the car at this price, lets try to work out a deal. The car was parked there since December 2015, thats almost 6 months. We went back to East bay BMW and purchased the car we first saw. It is not about the money its about Respect and how you handle your costumers . Thanks to the Manager who never came outside of his office and talked to us.
SA
Santosh Basnet
I think by far this has to be the worst car shopping and humiliating experience i have ever had. I love BMW brand. I had 328I for a while and I loved it. Then I leased a 2013 infinity g37x. My lease will expire soon and I was really interested in 335I hard top convertible. I went to this dealership few times to check out their inventory and to see if they had the color combination I wanted. So I went there today. I was approached by this sales guy. His name was Bruce Marks.Thats what the card in his desk said. I asked him if I can test drive one of the 335I convertibles because thats what I was interested in. Get this!! He said he will only let me test drive the car if I commit to buy it. I said I can not commit to that because I dont even know how the car drives and if I am gonna like it or not. Here is the shocker, he just no and stared walked away from me. I was literally dumbfounded. As he was walking awayI asked him how he can treat a prospective customer that way. He pretty much implied that he had seen me at the dealership and I was just there to waste his time. I was literally speechless to get this kind of treatment. I left the dealership completely humiliated. I think the GM at this place is terribly incompetent in hiring good sales people. I was wearing shorts, t shirt and flip flops because it was 90 something out side and I have brown skin. I am pretty sure he thought I didnt fit the profile. Looking at other reviews at google and yelp, my assessment seems correct. They profile and discriminate people at this dealership. I was a huge fan of bmw cars and am ready to get my new car but I will never ever go back to this dealership. I am planning to go back to Infinity where people are so friendly and eager to help. I am planning to test drive the new Q60 sport hard top convertible which is a direct competitor. I am positive if they offer me a good deal I will buy that one. I value a good service over everything. Screw BMW. Screw you Sonnen BMW. You lost a real good customer.