|Address:||195 Casa Buena Dr, Corte Madera, CA 94925, USA|
|Working:||7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 8AM–6:30PM 10:30AM–6PM|
Drove 5 hours on a Sunday to see a car I had only dreamed of owning. The sales rep Dan Stephan was a very nice fellow. When saw the car in person it looked way better in person than on the internet. We test drove the car and we really liked it. Since it was purchased new at Marin LC and serviced there. It had all service records. After the deal was made I found a problem in the service records. I didnt buy the car but Dan said he would have the mechanic call me the next day to address the issue. Drove back home a bit disappointed and tired as we didnt get home till 1am. The next day the mechanic called me and we went over the issue I had. He explained it thoroughly and since I have a mechanical background he put my question at ease. I talked to Dan next and told him I would get the car. However I was exhausted and wouldnt be able to get back down for at least 5 days. Dan told me they were already going to deliver the car to me at no cost to me on Thursday that week. Since I know what a tow costs for a 5 hour one way tow and the deal they made me on the car I feel this was going above and beyond. On Wednesday that week I received a call from Dan that there was a problem with the only key to the car. They were ordering new keys but would have to transport car to a dealer 50 miles away to get them programmed. No problem, car would be delivered the next week. I was totally OK with it. The next week I was out of town so postponed till Monday of following week. Car was delivered with a smile. I can only say that the integrity of this dealership is great in my experience.I was able to look at all service records( They didnt omit the one in question). They went well above what was expected to make my buying experience a great one. They have earned my business for the future. My first call will be to Dan when looking for a different car. I sincerely believe they went above and beyond after the deal was made. I also dealt briefly with Wayne the manager. He was as well professional. I am now driving a car that I only dreamed of owning. Every time I drive it. It makes me smile. Thanks Marin Luxury Cars.
Friendly and low pressure. Didnt buy a car but would recommend
The best experience ever with Marin Luxury cars !Thank you.