Apple Eton

Category:	Computer Store
Address:	28849 Chagrin Blvd, Woodmere, OH 44122, USA
Phone:	+1 216-535-4560
Site:	apple.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 100

Reviews 5

Dale Mitchell

As soon as I walked about 15 feet into the store there was someone to greet me and ask if I needed any help. I told them what was wrong with my Macbook that I brought in with me and then they directed me to the Genius Bar (part of the store where they give support to customers). All of the employees having an iPad seemed to greatly streamline their support process. They told me Id have to wait for up to half an hour but it was really only a 15 minute wait. The employee who was assigned to me was reasonably fast and knowledgeable (the iPad was sorta cheating, since he was able to look up what he had to do by searching the topic on the iPad and quickly skim through a detailed step by step knowledge base article, but hey, I cant really complain if it makes my visit easier). He asked if he could take my Macbook to the back room, then went back to fix the problem, and about 15 minutes later came back with it fixed and asked me to double check if it was indeed fixed. I couldnt have asked for a better experience, it was very reasonable. Now, I dont necessarily agree with Apples approach with its hardware design, especially the MacBook Pro. For example: * MagSafe is no longer a feature, arguably one of Apples best * exclusively USB-C ports, thats more asinine than innovative... * the TouchBar gets in the way more than it helps * the battery life falls below expectations, etc. In fact, the reason for my visit to the Apple Store was to fix my Macbook only because Im selling it since I got a new Microsoft Surface Book. Even though the Surface Book "copies" Apples MagSafe feature, I dont care, Apple made the foolish decision to get rid of it on their Macbooks. Im going to buy a product that has the features I want. Apple also doesnt believe in laptop computers having a stylus, smh, they have no idea how many sales theyre missing out on from college students. Regardless, Apple does a good job with the brick and mortar experience, which hopefully inspires other stores to do better.

Linda Newsome

I would give this place a negative star if I could! !!!BEWARE OF THIS APPLE LOCATION!!! If you have ever taken your vehicle into the dealership for a simple repair only to be told your vehicle is on its last leg and you should purchase a brand-new vehicle. Oh, and by the way, there is a sale going on? Well If you like that feeling then take your apple product into this store because they will spin you this same tale and try to get you forgo the repair process and purchase a new product. This was my first time going into the store to have my tablet looked at because tablet would no longer charge. The guy that looked at it said my tablet was bent and then proceeded to take me there was no use in sending it out for repairs and that I should get a new one for half the price. He didn’t even try to fix it. I asked for a supervisor and told her my issues. I asked her to point out where my tablet was bend and she couldn’t find it. She had to ask him to point it out and then proceeded to try to tell me where the bend was (which doesn’t exist). These people lie to you and treat you as if your stupid. I left the store upset because no one was listening to me. I called the 800# and go a rep who had experienced the same customer service where she was told her tablet was bent. She offered to let me swap out my tablet at no charge. She didn’t talk down to me or treat me as if I were stupid. I will never step foot in that apple store and going forward have decided to deal directly with customer service. I’m guessing these people must have a sales quota to meet or something. I however DON’T appreciate being taken advantage of and spoken to as if I am a stupid child. If your looking to purchase a new device, then “Yes” this is the store to visit. If you’re looking for service/repairs, then you’re better off calling customer service. !!!BEWARE OF THIS APPLE LOCATION!!!

Beth Wooley

I had an appointment for the Genius Bar last night. I received my email confirmation, everything was right on track. They had my contact information correct and made sure I knew when my appointment was. Great, Ill be there! I left my home in plenty of time, as not to be late. I arrived for my appointment, lights where on yet there wasnt a sole in the store. I walked up to the door and there was a note in 14 point font stating the store was closed due an electrical outage. Hum.... they obviously had my contact info, youd think that the tech titan Apple is, would be able to email me and tell me that they had to cancel my appointment. Going to the Apple Store is on my top ten list of "Things I Abhor", all the people pushing and shoving and waiting. Im so glad that you did not let me down, Apple. I didnt even make it in to the store and you made it a terrible experience. You have thousands upon thousands of reservations made, then check in upon arrival - on that magic red iPad. We wait for our appointments in this horrible line like lemmings dropping into a digital abis of condescending ex-graphic designers who would rather play on iPads than design something and work with clients in the real world. So, yeah... no one could figure out how to email me that the store was closed? Really? THAT was the best business practice you could possibly come up with to deal with this situation? The beauty of the digital age is that you have my contact info and I check my email regularly. You could have saved me a trip and made me feel like my time is valuable too.

Amitai Vardi

I came in because my iphone was only working while on speaker. I googled the problem and it looked as if there were many pages describing similar situations. From the moment I walked into this store, people working there werent really interested in helping to solve the problem, but rather kept making sales pitches trying to convince me to upgrade. One of the employees took my phone into the back without asking me and came back saying that they suspect that the phone was refurbished and therefore could not help me. This was a blatant lie and another "sales technique" to try and get me to buy a new phone. I bought the phone brand new in box from Tmobile. After leaving the store, I stopped at Tmobile and was shown the history of my purchase with the warranty approval from Apple, which means that it was a brand new phone when purchased. The person at Tmobile also mentioned that this particular problem was very well known to Apple and that they used to fix it on the spot. I used to think that Apple was a different kind of company that was forward looking, but it seems that they have changed their business model.

Dino M. Insana Jr.

This place is the epitome of horribly customer service, Corprate guidelines turn workers into smiling robots with no product knowledge or comprehension of product cost. Got nowhere with a "technician" Apple has taught them very well how to manipulate you into thinking theres nothing wrong with your product. Lets remember this is a entry-level position and they try to use your lack of product knowledge against you. My iPhone 6s Plus bad battery has turned it into a flickering light bulb and Apple says the 880.00 you paid for it doesnt matter will repair it for 220.00. Ha thats a good joke. Then Edward the picture perfect manager said you want me to fix it for free. Ha I cannot do that you only spent 1800.00 dollars between two "cell phones", switch to Samsung before your hard earned money goes down the drain to a company that pushes you out the door and doesnt want you back until you buy there next products, DEFIANTLY STAY AWAY FROM THIS LOCATION.