Best Buy

Reviews 4

ST

Steve Watson

Terrible customer service at this location. The clerks are under trained, and the management is uninvolved and offers no help. Black friday, i entered this location due to an advert about a 250$ gift card for upgrading. The clerk to help me was a gentleman named Chad, his assistant manager told him that because i was with sprint the gift card was for 400, not the 250. So obviously i was interested. Durring checkout, chad was made aware by the store manager that the gift card was only the original 250. Due to this, they discounted my accessories, charging pad, screen protector, case, geek squad service. Chad then sugested i cancel my phone insurance and instead go with geek squad. As it was a better service then my current insurance. Ok, great.. The next day, i called sprint, my provider to make sure everything was ok and cancel my old insurance. Sprint let me know i needed to return my old phone, even though the best buy clerk (chad) told me i could keep it. When i attempted to return it to chad at the location i made the transaction, he told me id have to go to a sprint store for the return. I then went to the sprint store across the street, and they refused to return it since they hadnt done the transaction. They suggested i return to the clerk who had originally serviced me. I then returned to chad a thrid time... He assured me sprint would mail me return packaging to return the old phone that he originally told me i could keep. 15 days later, the phone (Galaxy s7 edge) stopped working. I returned to the store, and a young lady named jordan tried to help, as she had recognized me from all my previous trips into the store. She asked if i had the packaging to the phone, in an attempt to exchange it. I told her it was in the car and went to retrieve it. Upon my return, she had spoke to management who told her they couldnt return it due to a 14day return policy. She suggested that i go to geek squad to have them help. Mind you, this phone is 15 days old... One day outside of this supposed policy. So i went to the best buy store on howe ave, were the geek squad employee named nick (german) was very helpful. Maybe the only reason id return to best buy was his help. Nick did what he could, and upon inspecting my original receipt discovered that chad had never rang me up for geek squad protection. Now im completely screwed... Fortunately nicks customer service skills were entirely better then anyone including management at the mall. Nick sugested i speak with a samsung rep ( who happened to be instore ) thankfully the samsung rep was able to correct the problem with my phone and nick was able to add the geek squad protection to the plan. Moral of the story.. Chad, needs more training before working the floor. Jeff, the manager needs to be more involved with new employees. The assistant manager, a gentleman whos name im not familiar with, needs to understand how to properly speak to customers. And to top all of this off, after further inspection of my receipt. It clearly states the 15 day policy, except durring the holidays where its a 30 day return policy. Wich i clearly fall under. I would never suggest going to this location. They waisted enough of my time, dont let them do it to you.

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AS

Ashley Courtheyn

Awful experience. Our laptop screen was damaged so we took it to their Geek Squad and purchased a new Macbook because the cost to repair did not make sense. We waited in line without anyone speaking to us for about an hour. After we explained we needed a data transfer from damaged to new laptop, they told us it would take about 24 hours to complete. The next day we had to call and were told is wasnt ready. The called us the next day to say they were unable to find any data, and we were surprised because the hard-drive was fully functional the day the screen was broken by one of our children. The tech said he had a few other things he was going to try to recover the data. The next day we had to call, only to be told they were "working on transferring the data". I questioned whether they were actually transferring data, or if they still had found nothing. The tech sounded too lazy to go get an answer to my question and said "to the best of my knowledge theyre transferring data". Um, ok? You cant put me on hold and ask? So, another call to them by my frustrated husband, we find out they STILL hadnt been able to locate any data and we should pick up the laptop and get a refund. Of course, every call was preceded with a "we are really busy" or "they are swamped back there". Welcome to life. Learn some real customer service. So, end of story? We picked up the laptop, received a refund, and immediately took it to Certified Nerds in Monroe Falls where, go figure, they found our hundreds of pictures and documents and were able to transfer to the new computer. We had it back in less than 24 hours. I will never go back to Geek Squad again. Not even over my dead laptop.

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BO

Bob Dole

This location is a major reason why Best Buy is declining and Amazon is thriving. I called to see if they had a 3.5mm audio to USB cable. Customer Service placed me on hold for 3 minutes while she checked. She confirmed that they had a 6 inch cable for $17.50. Well I clearly needed the thing now or I wouldnt have called Best Buy, so I shivered and said Id be right in to get one. I get to the store. Their asset protection associate cant get a straight answer out of his headset regarding the location of my item. Eventually Im ushered to the section with televisions. The associate there is engrossed in the computer screen and cannot be bothered to help me. Eventually, he finds time to assist me in finding this cable. Under a minute into the search he goes back to the computer and tells me they dont have any. Another associate comes over, backs him out of the screen he was on and onto another screen. He then brings up a wireless audio receiver and tells me "This is all they have." So clearly the guy is mentally deficient, because Im specifically looking for a cable to connect two different things and he thinks that a wireless receiver dongle is going to solve my problem. I leave. I get to my car, open up my amazon app, search for "3.5mm audio to usb cable", and the first result is a five foot cable exactly what I want for under ten bucks. This, Best Buy, is why I dont shop at your stores. You sell overpriced stuff and your staff is thoroughly incompetent. If I ever want to spend $2000 for $300 bucks worth of computer parts and a warranty I wont need, Ill visit you. Until then...I sincerely hope you go out of business.

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RA

Raizor Endenium

They sent me out the door with the wrong PC. I paid for their high end gaming PC and they gave me a model that was several grades below what I actually paid for. Not only that, but I explicitly told them I did not want the 200$ warranty on the PC, yet they put that on too. I didnt realize it until later when I looked at the receipt and I didnt realize it was the wrong PC until a week later when I was looking through my computer specs. Wrong graphics card, wrong hard drive, wrong RAM, wrong processor, wrong modem. They sent me home with a model that was several hundred dollars cheaper than the one I actually paid for. So I ended up paying over 500$ MORE for a PC I didnt even want. So what happened when I realized they made a huge mistake and brought the PC back with the receipt? The manager was hostile to me and told me I should have looked at the box better. So somehow that was MY fault. Right. When they finally agreed to exchange the PC for me for the one that I actually paid for THE DAMN THING WAS NO LONGER IN STOCK. One employee was kind enough to check other Best Buy locations for me to try and find the one I wanted all along - not the manager, but some other employee behind a desk. Finally, he found one.... but it was an hour and a half drive to that store location.

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