Lambert Jewelers

Category:	Jeweler
Address:	327 E 5th St, Marysville, OH 43040, USA
Phone:	+1 937-642-2603
Site:	lambertjewelers.com
Rating:	3.8
Working:	Closed 9:30AM–7PM 9:30AM–6PM 9:30AM–7PM 9:30AM–6PM Closed Closed

Location

Photos 59

Reviews 7

Trisha Lowery

After a month of wearing my engagement ring, one of the 4 prongs that hold the main diamond was starting to catch my hair. I took it in to Lambert’s since we purchased it there and they took it in for repair. I returned to pick up my ring a few days later and I noticed on my way to work the damage they caused. They had pinched shut one of the inside shoulders. I called immediately and followed up with an email when I got to work on 08/13 and they asked to have it brought back in for repair. I stopped at two different jewelers in Dublin and both said the center diamond was crooked and that the ring would probably need to be replaced due to the type and location of the damage, fixing it would not get it back to the original state. I stopped by on 08/14 so they could see the damage, in which they denied seeing any at all. After directly pointing it out, they did everything except specifically say that I caused the damage to my ring. I returned the ring to them on 08/19 for their first attempt at fixing the damage they caused. Upon pickup a week later, they had done even more damage to the ring, pinching both inside shoulders and creating several gashes to the setting and head of the ring. We had to go as far as to take pictures of the ring under the microscope so we could ensure they were looking at the same damage caused because they would not openly say what was wrong with it, as if I hadn’t noticed everything, they never would have said anything about it. Jayne wrote a list of repairs and stated they would send the ring back to the designer, ASHI, and have them compare and repair it based off of the original ring itself. We agreed, and left my ring with them for a fourth time. When it was returned, they did not send it to the designer as they had said they were, but to someone else that makes repairs. They said he "fixed this ring to the best of anyones ability" and said "we cant do any more work on this ring". Now we are shopping for our wedding bands and each jeweler we’ve taken it to can still see the damage. The inside shoulders are still flawed and you can see where the tools they used have scratched the platinum on the outside shoulders. Lamberts refuses to replace the ring. Its sad a local place would treat people like this, but I recommend anywhere else over here.

S Rhodes

Went in for a watch battery replacement. Got it done on the spot, and was pleased. I should have examined the watch more carefully, because the next day when I went to put the watch on I saw that the waterproofing gasket was sticking out the sides of the watch back in multiple places. Could not have been more obvious, dont know how I missed it. Also, the pin attaching the strap to the watch was mangled and the first link was not crimped over the watch back properly. Two days later, I brought the watch back to have it fixed. The guy behind the counter saw the gasket and and strap and politely promised to fix them. When I came back for the watch later, they had fixed the gasket but not the strap. I gave it back for the guy to repair the strap, and he took it to the back room again. Less than a minute later, the repair man came out to talk to me. Immediately after telling me how "Seikos are cheap" and that the gaskets practically always have to be replaced (whatever that means), he then proceeded to accuse me of bringing in the watch strap already damaged, stating that the person who changed the battery (wasnt even him) has over 30 years of experience, stating she wouldnt have damaged the strap. Of course, this is the same lady who had so badly and obviously damaged the gasket that it had to be replaced. I understand mistakes are made; if theyre corrected, its alright. This man took no responsibility for the shops mistakes, did not apologize even about the gasket, put down my watch by calling it "cheap," and accused me of having brought my watch in already broken. Humiliating and infuriating. I will never step foot in this place again.

Charles Laflin Jr

Before we walked into Lambert Jewelers i went to a more high end jeweler and with about 8 sales people on the floor no-one said anything to me so after about 5 minutes we left. So i then got on 104.9 the river recommended business page and found Lambert Jewelers. So i decided to take a drive to Marysville. I kid you not my wife and i were in the door not even 3 seconds literally and this very nice and pleasant lady Gail greeted us. She was absolutely wonderful she made us feel right at home not once did she make us feel unwanted or try to push us out the door to get a quick sale, but instead she was beyond patient she was so interested in hearing my wifes needs and concerns before giving my wife anything to look at. She showed my wife and i every ring they had that my wife drew of interest too. She probably talked and chatted with us for about 30 minutes before we had decided on the perfect ring. Not to mention Mrs Lambert what an amazing lady to speak with she was so pleasant to be around. She also took the time to get to know us and what we were interested in. For someone who has never been in that setting before and didnt know what to expect, the ladies that work in this facility are absolutely amazing. It was definitely an experience like none other i will go back again and aging without question. Absolutely terrific service thanks ladies.

Samuel Wanderi

Wonderful store!! I have bought jewelry for my wife here on several occasions. The staff are always more than ready to help me pick something out that will wow her on my budget. No matter how many questions I ask or how many times I change my mind they have always been very polite understanding and helpful. Last year she lost a charm bracelet that I got her for mothers day with some unique charms on it. She was devastated but Lamberts helped me order matching charms and gave me a terrific deal. I always recommend them to all of my friends.

Samuel Huebner

The best jewelry buying experience Ive had. They helped me pick out an amazing engagement ring for my fiance and the 4 Cs of the diamond are outstanding! I shopped around extensively (well aware of the jewelry margins) and they had a fantastic price for the quality of diamond and ring. I would recommend this business to anyone who doesnt like the overly-high prices of the big stores (theyre all owned by SIG - look it up) and would like to shop local.

Candi Diehl

Thankyou Lambert Jewelers! I recently purchased a watch for my boyfriend and after a few days he admits he likes it but saw one in the store he truely loved. So I had him bring the watch back in and see if we were able to exchange it. Lambert Jewelers did exchange it and made the transaction very smooth as well. Its nice to experience such great customer service! I will definitely be back.

A Private User

I guess you only get treated with respect if you are buying something expensive.. otherwise dont bother asking questions about something you already own. I was made to feel innadequate because the piece I brought it to ask questions about was definitely not real diamonds and Im not even sure if the metal is real. Nice huh.