Batteries Plus Bulbs

Reviews 11

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Sherry Clark

I have never posted a bad review, but I feel this one is well deserved. First, I do want to say I have always used this store for my battery needs, and been satisfied.... But for phone repair? DONT USE THIS STORE!!!!!!!!!! Now for the details. Every. Last. One. For me and my phone, it was a bad week. First, my charging port went out. Went here to get it fixed, but the repair tech admitted he wasnt sure of the problem, and that if it was a software related problem, he wasnt "the man". I appreciated the honesty...and went to Wireless RX. It took a few days to get back, but all was well...until it wasnt. Two days after I got my phone back, my wireless speaker fell on top of my phone, cracking the screen. The phone was still ringing, holding a charge, and texts were coming in, but I couldnt see them. Since Batteries Plus opens earlier than Wireless RX, I was there the next morning to get it fixed. They had me sign all my rights away...two pages, 2 signatures...that basically said, they could flush my phone down the toilet and it would be my fault (Im exaggerating of course, but you get the idea), but I trusted theyd do it right and besides, I needed to start my day...WITH my phone. Every hour counted. So I handed it over. When I came back, my phone was in the midst of a factory reset. I LOST EVERYTHING. Ive lost everything before...from lost phones...water damage...but from a cracked screen? Have never heard of that...and besides, it really was working. They were quick to remind me of the pages of releases I signed...like, gotcha! You got nothing on us! You agreed!!!! So I paid...$150 (not cheap!!!!) and left... grumbling to myself. Less than a week later, my screen stopped working. It would not respond to a swipe...or anything. So...I took it back... and I was mad. Really mad. I wanted my money back. I felt I couldnt trust my phone anymore...I surely didnt trust these people to touch my phone...ever again. They had done quite enough, thank you very much. They wanted to fix it. I REALLY didnt want that. We went round and round...I wanted my money back, they wanted to fix it. I finally got them to agree to refunding half and fixing it. FINE! Whatever. Had to come back...again-- for a "fix" I didnt want. Not from them! Anyhow, I came back an hour later and they were quite proud of themselves...did a big peal back of the plastic off the screen...like...look! Its perfect!!!! I said, fine, and handed them my Discover for my refund. They looked at me like, no...you dont owe us a thing...we did it for free! (Lucky me!) I reminded them of the refund they agreed to and they said, they fixed it!!! And they did it for free!!!! I reminded them I never wanted them to touch my phone!!!! I only wanted a full refund, since they wiped my phone and the screen they put in didnt work only one week later. (In other words, they had done more harm than good, so getting all my money back was fair...and all I would have lost was time, contacts and data--no small cost!!!) He said, if I refund all your money, I will need to keep your phone. Wow. Let that sink in for a minute...cause thats what happened. To get my 150 back, I had to leave my $300 phone there. BUT, since I really no longer trusted my phone since they had had their techs in it...twice now... I left my quite (formerly) nice phone there and they refunded my money. Lucky me. If I were you, I wouldnt get any reconditioned phones from them...they are stolen property if you ask me. I have actually considered filing a stolen property report for my phone...because thats what they did. They destroyed my phone and then they stole it.

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Tricia Kalmar

Best to go elsewhere if you need to have a battery replaced in your phone. Edited: Thank you to the manager who followed up with me after my initial poor experience and did repair the issue with my phone following having my battery replaced. My phone now functions as it should and I really appreciate you correcting the problem!

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Sam Baker

Terrible customer service at the Lewis Center, OH store. Sales person rung in my purchase and didnt give me the instant rebate. The manager had to correct her error and I waited 10 minutes for the manager to finish with another customer before walking out because I had to leave for an appointment. Never again!

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God Has No Swag

The guy who helped me was very nice and professional. Although the wait was kind of long it was worth it. He fixed my touch ID and the screen looks good. Price was cheaper compared to other options. I recommend 100%.

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Linnea Davis

The have the batteries I need for various devices. The techs are knowledgeable and very friendly. They have added chipped keys and car fobs. That was a very pleasant surprise. I highly recommend this store

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Andre Farinazo

Very friendly staff, convenient location for me, and I appreciate that I can drop off used batteries for recycle. Prices are reasonable and the variety of batteries and adapters is out of this world.

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Jack Hessmer

Prices were ok, staff was friendly. They ordered in a rare battery that I couldnt find anywhere else, but they only would if I bought 5 of them (I talked them down from 10).

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Todd Marier

Ok for some things like watch betteries. I bought a bulb from them that is under warranty and having issues and they refuse to help me. Customer service used to be better.

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Ruth Maeder

Great business. The young lady in the store was very knowledgeable and helpful

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Pavan Pendyala

Nice service and found any type of battery I ever needed. . So far

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Todd Ruble

Wonderful place. Very helpful and friendly. Smart as can be.

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