AT&T

AT&T, 1545 Hilliard Rome Rd, Hilliard, OH 43026, USA,

Category:	Cell Phone Store
Address:	1545 Hilliard Rome Rd, Hilliard, OH 43026, USA
Phone:	+1 614-851-5820
Site:	att.com
Rating:	2.1
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM

Location

Photos 10

Reviews 12

B D.

The customer service here was so poor, it actually compelled me to download this app in order to write a review. Talk about a terrible experience. Firstly, good luck getting the attention of any of the associates working here. I understand that they might get busy helping other customers, but how about acknowledging people when they walk into the store? Ive been here twice, and both times, I stood there for at least 10-20 minutes without a simple "hey, be right with you" or even simple eye contact. The first time, after waiting about 16 minutes, no one said a word. Then, after about 3 other people walked in after me, someone finally steps up to say "Okay, whos next?". And then, people are fighting over the order. Hey morons, how about a sign in sheet, or having your employees actually look UP and see whos coming in? The second time, I got absolutely nothing. Saturday afternoon, walk in, wait about 20 minutes, nothing. Not a hello, not a single word spoken. I got tired of waiting and went to the Walmart across the street and got the charger I was looking for in 3 minutes flat. TLDR: the customer service at this store is non-existent. Good luck getting the attention of an associate. If the store fills up, be prepared to argue over who was next, because the associates sure dont know or care. Dont even bother going.

WrenchinAllDay

I am an att customer. I have their uverse service their internet and cell phones. I went into this store to upgrade my cell phone after two years of using it. My phone is in good shape still holds a charge still works really well but I wanted to upgrade to the 850$ iPhone 6s+. I wanted to trade in my old phone and get just enough to cover taxes and activation fees 50-100 bucks is what I figured for a phone that was 600+ just two years ago. The sales man said it would be $50 I agreed to take that and he said he had to get managers approval to process it. He walks away for a minute then comes back and says they wouldnt take my phone on trade because if you squeeze the screen really hard you could see the slightest flex and that disqualified the phone. I told them if they werent going to do the trade that I wasnt going to buy the phone and they acted as if they could care less. They even went as far as to say let me get the door for you. Its a hell of a thing to have a company you give almost 400$ a month to for services act as if they couldnt care less about you over $50. Screw that manager and AT&T.

Markie Hill

Went in to get onto my new husbands family plan because it would save me 30 a month and I would get a new phone. The customer service said that the plan could have unlimited lines but in the store they said we cant and that the plan has hit its max. So after 2 hours of them trying to get me on the plan, it ended up paying per month the same as I had on my own. Then they said they could get the family plan on unlimited data for 25 less than what we are paying now. Come to find out(after we leave the store) if you have phones, internet and cable bundled they will take 25 off your cable but then charge you an extra 5 per phone and 10 per tablet on the plan. Well if you have a big family on this plan like us, the ended up costing us an extra 75. Overall we feel very cheated and mislead and that they dont really care about their customers no matter how many times they say "I think I can help you and save you money here". Dont listen to them. They only way to save is to bundled things that you dont want and there is probably hidden charges. I will be switching back to Verizon as soon as I can.

Richard Desmond

One star is too many for at&t. I bought a Samsung Galaxy S7. Paid cash so that I can use it with my carrier. However, getting the phone unlocked is enough to make the Dali Lama want to go postal on at&t. I was told when I bought the phone that I would have to go to a corporate store for the unlock. No problem, but the corporate store directed me to the at&t website. The website takes days to unlock the phone. Spend an hour talking to an automated system trying to get connected to a person, good luck without an at&t account. when I did talk to a real person, nothing can be done. I have a $700 paperweight until at&t gets around to my unlock request. Will I switch to at&t? I would rather give my money to support someones crack habit.

Nancy Whetstone

I regret the day I switched from Verizon to AT&T. This store sold me a plan and when I got home, I realized I have very spotty cell coverage. I went to the store and they told me to call corporate. I called AT&T from the store, since I could not call from my house, and they scheduled a tech to come to my house. I waited around all day for a tech to arrive only to tell me that I needed a microcell which I could have gotten from the store. Why didnt the store manager just communicate that with me? I have hours invested in fixing this problem yet here I stand with a new plan and unreliable coverage.

Rebecca Skeeles

There should be an option for zero stars. This store has the worst customer service, they are fraudulent. We called the corporate office and they offered us a deal and she noted our account, the store told us they see the note, but they arent honoring it in the store!! We have a business account with multiple phones, they treat us horrible every time we go in. We have called the ATT corporate office and they apologize, but nothing changes. Dont waste your time! When you have an issue with your phone, they know you need your phone and they use it to your detriment.

Eric Smith

This store allowed me to get something on my corporate account but then when i wanted to return it they said I needed to have my boss with me. It wasnt a problem selling me the item but somehow its against "company policy" to make right on their error. They explained it that the salesperson who helped me out initially was out of line by allowing me to purchase a new item and that she would be talked to. Just take the item back. Wasted an hour to be told I couldnt do something but it took me 15 mins to get that same thing.

Madhu Ganesh

They make you wait atleast 30 mins before you get to talk to someone, whether its weekday or weekends. The salespeople give contradictory explanations. This is also overall an ATT problem. It always has been. Customer service here is poor

jay patel

One of the worst service waiting for one hour manager cant do nothing except talking he need to do some work instead of chatting, never go there workers super slow I dont know how they work .

Ken Huffman

Like the other reviews, this store has horrible customer service. I usually walk out in frustration after an hour of being ignored.

Sam Miller

They helped me get in and put fast with my new phone. Also put on my screen protector for me.

gary hanes

Huge help. Stay away from authorized retailers and go to this corporate store!