Sprint Store
| Category: | Cell Phone Store |
| Address: | 12200 Hall Rd, Sterling Heights, MI 48313, USA |
| Phone: | +1 586-532-6000 |
| Site: | storelocator.sprint.com |
| Rating: | 3 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM |
Location
Photos 1
Reviews 19
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Quinn L
Customer service is terrible. They made me wait over 1 month to get my new phone, but when I arrived they told me the phone had arrived weeks ago even though I had called just a week before asking if it had come in. They claimed to have called me but no one in my family had received a call from Sprint. They also could not tell me which phone they "called" when I asked. Also, of the three times I had been here, I have had to wait at least 45 minutes to speak with someone. When we renewed our contract which we had signed with a different Sprint provider, they said we could keep the previous benefits, but when we got our bill, they charged a lot more. After confronting them, they said they were never allowed to do that. So, they lied to get us to sign a new contract.
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Gloria Olvera
I was there because I was having problems with my galaxy s3 not holding charge they told me to leave the phone there so they could check wat was wrong with the phone. when I went to pick it up they give me a new battery and told me to see if it would hold charge know but if it doesnt will order you a new phone that was on a Friday and went back on the following monday because the new battery didnt help it all. they hat to order me a new one and by the following day at 1 pm I got a txt message saying you new phone has arrived :) thank you Erik McArthur. For being so helpful been going to the same store since 2007 when they were located by schoner rd thanks guys
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john holka
Had to order my new iPhone 7 since they didnt have one in stock so the guy at the store tells me it should be in within 2 days. 4 days later I call to see where its at and he says he hadnt seen any phone come in that day. So 3 days later I call again and he says the same thing I havent seen any phone come in Today sorry. I decided to call back an hour later because my question was not have you "seen" my phone come in. It was can you "check to see if my phone has came in". So he checks the system and come to find out my phones been at the store for 2 days and they never even called me and its like I had to pull teeth just to get him to check for me. Eat a dick.
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Sahbaz Nurko
Never ever unless is life in question I would step my foot in this store. The most incompetent and rude management. I had to go to the store several times to accomplish one simple thing. I ended up calling Sprint customer service and they assisted me while I was in store during my third visit. For the same thing, lady manager has claimed it was not possible to be done and was very rude and raised voice at me. When I called sprint customer service I spent some time on the phone with them but they assisted me which means that staff in store just did not want to bother. It says enough about ability of the store and their managers.
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ryan mcglone
I was very happy with how i was treated and helped. Antonio Casall was very knowledgable and knew what to do and what was best for my situation with my phone. I had a charging problem with my Galaxy SII. He did a battery test and replaced the battery then tried charging it while we discussed options if that didnt work. He also was helpful in bettering my decision on the bluetooth i purchased. I would recommend this store to anybody as they dont have you waiting very long. Thanx again Antonio and all the staff at this store
GE
Getajobandwork Getajobandwork
Customer service is good. For 3 years they keep telling me 4g will be here. I pay premium data charges on 3 phones and not even the lte phone can stream a YouTube video without stoping. Lots of tower problems lately for them. Cant even check emails most of the time. Ive been with sprint for 11 years and this looks like my last if they dont improve. I have been using a competitors phone as comparison for about 2months and the 4g is great even in my house. I really hope sprint pulls it together.
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Andrei MTM
Terrible experience. The sales rep had absolutely no idea about the product(Iphone 7) didnt give me any details about what was going on or anything about the phone at all. Was told there is no promotion going on, and they had a "buy one get one free" promotion. When I called about it, the person on the phone was extremely rude. Do not go here, go across the street to best buy or somewhere else.
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Ryan Jenkins
Service is terrible in most locations, low bars in the middle of metropolis, cant send photos to certain people, dont receive group chats, etc.. list goes on and on. Also beware of $200 charge when your contract ends and you dont keep your phone. It is a scam. They tell you its refundable when in fact no one has ever heard of this $200 charge after its been paid.
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Kevin Billette
0 out of 5 stars. JEREMY B and another manager are extremely RUDE, HORRIBLE service, terrible attitude and told us he "honestly didnt care about our problem" even though i have been a loyal customer for 7 years, but customer service helped us within 20 mins. Never visit this location!
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Brian Yeager
Terrible issues with this store. I was told to come back around 2ish to swap note 7 devises. Come to find out they swapped all the devises they had. Thanks for calling me back and informing me about it. We all heard this one before. I APOLOGIZE. Lol. What a joke.
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Caisey Herrera
Literally been sitting here for half an hour while 3 employees hover over other employees who are helping. Why does it take 2 ppl to stare at a screen? Why cant you help someone else with a simple question instead of ignoring your customers? Bad for business.
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Carly Anderson
When I went in to inquire about upgrading, not just one but two employees (one assisting me) made personal phone calls while with customers. I was shocked at such poor service and lack of professionalism. The worst store I have ever been to
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David Klingston
Horrible customer service. Incompetent employees that would rather be personally texting, than helping customers resolve issues. Makes me wonder why I have been a Sprint customer for 20 years.
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Ken Helms
Always have had a very good experience at this location. They seem to have fixed 90% of my issues when I go to this location. The other location tend to have excuses.
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Eric Knisley
Sprint 4g is extremely slow and has been that way for years! I can barely check my email with this horrible data. I hope they fix this issue and fast
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Frank Rizzo
Worst service ever!!! Waited forever to be told I wasnt even on the list, and then had to wait longer! All for a swap out of their broken equipment!
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A Private User
it is the worst store I have ever been to I was there almost 15 minutes before they close they will not activate my new account
MI
Michelle Anderson
This was a great experience! The staff was nice, friendly and professional. One of my best Sprint experiences ever.
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Brian Ackerman
Excellent and personal customer service here. They seem to have been improving their customer service skills.