GameStop

Category:	Video Game Store
Address:	396 Howe Ave, Cuyahoga Falls, OH 44221, USA
Phone:	+1 330-945-7383
Site:	gamestop.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 9

Reviews 25

William Hamlet

Date Dec 16th 2015, about 12:30pm My advice is to go elsewhere if youre not a very patient videogame guru. Very disrespectful staff to the point of being incompetent and unapproachable. The story: Went to buy Xbox package for my disabled cousin. Clerk pressed us to pay more and buy sony but Im not rich so spending twice as much on the PS3 wasnt feasible. Instead of abiding by my wishes, he continued to espouse the benefits of the PS3 and denouncing the xbox DIRECTLY to my cousin. This of course caused problems with my cousin and I which of course took time to resolve. Our lack of knowledge of the games seemed to annoy him as he was extremely condescending when asked about game types. Eventually we were actually afraid to ask him for advice. Finally, at least 4 times I requested an A/V jack cord and not the HDMI cord (used to connect the console to the TV). He ignored me when I asked him to double check it was correct before we left. Ultimately I had to spend 3hours dealing with this guy because he A) pushed a more expensive and attractive item B) gave us slow and insulting answers to questions and C) wouldnt double check the items we wanted were offered. I usually like Gamestop stores but I will never go back to this one. Its tough working for minimum wage but the clerk and store manager need to ensure a basic level of customer respect and service is given. It is apparent that this is not a priority to this clerk or store manager.

Robert Partridge

Called in earlier today with some questions. The first person who answered (a woman - dont know her name) put me on hold and never came back. I called again after 10 mins and got a guy on the phone (I think his name was Brad but not 100% positive) who was very polite and answered all my questions. The reason for 4 stars isnt entirely because of the 1st call experience but in part because Game Stop is becoming increasingly irrelevant. Games are delivered digitally now more than anything.

Chris Wiandt

The female manager that works there has no idea what the company policy even is. Told me several times I cannot get gift cards with store credit when literally every single gamestop other than this one will allow me. Disrespectful employees who try and sell you 20 extra things and come across as rude and just want sales, not actually help you get what you want and be on your way. I have to sit there and say no to reserving 5-6 games before the cashier will even take my money.

Adam S

I really wish these freakin guys would stop tryin to sell me on a bunch of crap i dont want or need. And no means no!! I had to tell this guy no like at least 10 times!! Ima freak out next time i swear!! Ur not car salesman ur a freakin under paid employee. So act like it and ill give ya 3 extra stars!!

Thomas Adams

Had to change this review. The employee I complained about doesnt seem to be working there anymore. The two people I run into often, the manager and guy with the beard are always very friendly, helpful and super nerdy. The store is now pretty fun to visit. Keep up the great work guys :D.

Jessica King

We were told last night that there would be a midnight release. So you know we get up there and wait till 7 after midnight. . . No release of a game like my brother was told. I have to wake up at 3am for work so I was a more than a little upset

James George

Typical GameStop franchise, have experienced a general snobbiness from several GameStop locations , can say that I did not have this experience here

Teri Ashley

Always great customer service and great prices on new and used games. Thank you I will definitely be back.

Lee Long

Game stop is one of my favorite places. The Stay at this one are always helpful and friendly!

bryon robinson

Its a Gamestop so of course its a great place. Friendly staff and wide array of products.

Ankit Om

waste of time, terrible customer service, false promises, do not recommend whatsoever

Kenneth Anderson

Nice store. Have made many purchases here, will make many more Im sure.