Busam Nissan

Reviews 3

PA

Paul Tallen

Update (3/3/2017): Im giving John, in the service department 5 STARS. He is friendly, professional and extremely helpful. If you visit Busams service department, ask for John - you wont be disappointed. He SHOULD BE the service department manager. That said, while my vehicle was in for warranty work, I received a phone call from Stefan, the Service Manager. He called to confront me on my online review (below). During this 12 minute phone call, at 11:50 on 3/2/2017, Stefan aggressively lectured me on his displeasure over my review of Busam Nissan. He went so far as to threaten to not fix my vehicle. In his words, "For someone who hates our dealership so much, I dont know why I should agree to work on your car. There are (5) other Nissan dealerships that you could go to." After some back and forth, and in order for him to agree to fix my car, I was presented with a deal - his idea / his deal. If he put his best guys on my car, and fixed it to my satisfaction, would I post something nice about his dealership? Sure - what else am I going to say? He is in possession of my Altima. So, here I am - bribed by Stefan, the Service Manager of Busam Nissan, in order for him to agree to perform warranty work on my vehicle...that they sold me...that they should be obligated to repair. What a wonderful representative of your company! Now, what I described may seem over the top and there surely must be some exaggeration. When Stefan called me, I was at work and in the middle of a meeting with a coworker. I put his call on speaker phone, so I had a witness. Before posting this update, I had my coworker proof read it to make sure I represented everything accurately - she said it was 100% accurate. Zero exaggeration...and that my description makes him sound nicer than he actually was. Good for you, Busam Nissan. You have a real gem in Stefan. Living up to my end of the bribe - I posted something nice. In all honesty, John is truly a valuable member of their team. If you must visit Busam Nissans Service Department, and you want to avoid the possibility of bribery by Stefan - ask for John and receive quality treatment by someone who genuinely seems like he cares about you and your car. ---------------------------------------------------------------------------------------- From sales to service, to quality of auto - the worst dealership Ive ever done business with. The oxygen sensor in my 16K mile, 2016 Altima has now gone bad twice, and this is the third time Ill have to bring it in for service. I purchased the car new in Jan 2016. When asked if this was a known issue, the service manager told me to use Shell brand gasoline. I use premium fuel religiously - but this guy told me that my O2 sensor is going bad because of the brand of gas. I guess Kroger gas is ruining my car - not that the car is junk. The bright side, the horrible service department was the BEST part about Busam Nissan - dont get me started on the salesperson who sold me the car.... AVOID THIS PLACE LIKE THE PLAGUE!! (unfortunately, I cant give less than one star - but you get the point)

JO

John Elliott

My experiences with Busam Nissan has been one of the worst customer service experiences, period. When I returned a leased vehicle, I point blank asked the Sales Manager "I have made the final payment on the lease, are there any fees besides the damage cost found during the inspection?" Mike Sames response was that no fees existed and I would receive a bill from Nissan for the amount of the damage identified. I was hit with a fee at the end of the lease. Mike takes no responsibility in this communication (or lack thereof). After talking to a Sales Manager while Mike was out on medical leave, they said to bring the bill in and they would take care of it. The bill was taken to them and a couple of months later, the bill was taken to collections by Nissan. Thanks for committing to doing something and then not doing it, and then later taking no responsibility for your lack of action. Prior to this whole situation, I had leased another vehicle through Busam and spent over 10 hours at the dealership across 2 days. Stayed an extra 3 hours the first day (knew the exact car I would be leasing when I walked in the door and had no need for a test drive) so they would take care of the paperwork and when the car was delivered, all I would have to do is pick it up. When I arrived the second day, Finance Manager said the paperwork was done incorrectly and he would need to fix it. I waited another 5 hours for him to fix the paperwork (not sure why this wasnt already fixed prior to my arrival to the dealership to pick up the car). When discussing the payments and fees, when leasing, I pay first and fees up front. Communicated to me that the disposition fee that would be charged at the end of the lease was actually part of the first and fees (this lead me to believe there is no disposition fee at the end of a lease). They were rushing me through the contract to sign the paperwork as the Finance Manager was leaving for the day in 15 minutes. I almost walked away from the deal and then they offered two years of free oil changes, so I caved. I dont even use the oil changes because I dont trust anyone at Busam Nissan. Horrible experience and I would recommend that no one EVER go there to purchase a vehicle. There is a reason they are rated below 3 stars...

NI

Nick Kaiser

I had a great purchasing experience from Busam, but when I returned to get my 2010 Maxima serviced, I had the most HORRIBLE experience with their service department. My car was making a strange noise from the engine compartment, so I dropped it off for that and some other things that needed attention. After two days, I had heard nothing back. I had to call them and they requested my service records. The next day, I faxed them to them. I waited two more days and nothing, so I called them back. The service manager indicated that the car needed an whole new engine and that the service records I provided were inadequate so I would have to pay for it even though the car only has 31K miles on it. I asked him to explain the issue with the records and provided additional information to them the next day. 2 more days go by and no call back, so I called again. This time the service manager explained to me that what I had faxed for service records 5 days earlier were too difficult to read so he would not cover it under warranty. I explained that this was not acceptable. The service manager became indignant with me and would not let me speak to his supervisor. He then told me to "just take it somewhere else because I dont want to screw with you." (great customer service huh?) I then had to get Nissan corporate involved because this was completely unacceptable. They agreed with me that this dealership was not treating me as I should be and arranged to have the car moved to another dealership for me. That dealership gave me a loaner car (which Busam refused) and fixed the car in 4 days. As it turned out, my car did not need a new engine. There was a Technical Service Bulletin outlining the issue I described and all was covered under warranty. I have never been treated so poorly in my entire life by their service manager. I wouldnt take my car back their if it were the last Nissan dealership in 3 states. Avoid or you will be sorry.