Apple Kenwood Towne Centre

Category:	Computer Store
Address:	7875 Montgomery Rd, Cincinnati, OH 45236, USA
Phone:	+1 513-826-3620
Site:	apple.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 100

Reviews 4

A Private User

It seems as if many people are impressed by the clean white and black of the Apple store - and I was at first too. I used to buy my Apple computers at Micro Center and other retailers until this store popped up and I started visiting this store to purchase items and address issues with my hardware. I have had the worst experience ever in the past two years. It seems as Apple gets more popular, their service gets worse. I am usually not greeted by an employee. When I am, I usually have to wait for someone else because they cannot help me. I will give it to them that they are often nice - they sometimes ignore but general floor employees have never been mean to me. I have paid for ProCare to receive less than admirable service from the Genius Bar. I have had geniuses fight with me, give me incorrect solutions (this has sadly happened on about two occasions at this store), and treat me with little to no respect. This does not go for all of them (I have had a few excellent ones who I believe no longer work there), but I have felt like the employees feel like any one who comes into the store knows nothing about the computers. I always end up getting explanations that dont tell me what I am looking for - and I have to ask them to explain it more in detail a couple times before they actually tell me what is going on. I have had so much trouble with my recent Apple products including 3 burned power supplies, an exploded battery, a back light that went out in the first two months of the computers life, a screen thats cable became unlatched, a computer that had to be fully replaced because it was so messed up inside (and he told us it was not our fault), the laptop burning flesh and reaching temperatures of 200 plus degrees on Apples default settings, along with countless other issues that I had to waste hours at the Apple store in order for someone to finally do something. I guess Im just not much of an Apple fan anymore. There will be people who always disagree, but my experience has turned me away not only from this store, but from Apple in all.

Katie Wiederhold

I excitedly purchased a new 13" retina display mac book pro on Friday evening. The associate who helped me, Steve, was great. Knowledgeable. Informative. Friendly. I paid $99 for the one-to-one data migration service and was pleasantly surprised when my computer(s) were ready to go in less than 24 hours. Now, Im home. I was locked out of my new computer because the password that the apple guys used was not the one I gave to them and I had to call apple care and remote, back-door into my brand new computer to even gain access. THEN, my old computer flashes a file folder with a question mark on it upon turning on. AND, oh by the way, none of the programs that were on my old computer were transferred to my new one. When there is data migration, the data should be migrated... RIDICULOUS. So, now I have to spend another day at the Apple store tomorrow to receive my data and get my computers back to how they are supposed to be. Thanks a lot for wasting my time, Apple. --- UPDATE--- While I do find it valuable to have my initial post, I would like to update on my return to the Apple store and the amazing customer service I was provided to make good for my terrible experience the day before. I did have to stay at the store for two hours (ugh), and ultimately, during the data migration, my new computer sucked the life out of my old computer (which truthfully, was on its last leg anyway), rendering it a lifeless shell of a machine. But the team of associates who helped me (Melissa, Jim and Evan), were empathetic, concerned problem-solvers. I was told that the way I was given back my computers the day before was not proper protocol, nor was it acceptable. I was reimbursed the $99 for one-to-one but am able to continue to use the service over the next year, and I was even comped an adapter for a power cord my fiance recently purchased for the old computer. What started as a terrible experience, was handled with respect and a focus on customer service. Kudos to the Sunday Apple Store staff.

Nick Storer

I couldnt believe what they did for me. Ill try to keep this as brief as I can. I bought an iPad Pro 12.9 the day it came out on November 11. While I absolutely love it, when they released a smaller 9.7 version on March 31, I was slightly jealous because I thought the smaller screen size may be a better fit for me. Not to mention its less expensive. I went to the Apple Store today because I was considering buying the smaller version, then selling the larger one I already own on eBay for the best price I could get. An apple employee asked if there was anything they could help me with. I almost didnt even bring it up, but I said "well I bought the bigger iPad Pro the day it came out and now Im kind of upset because I think the smaller one may suit me better." Then the employee asked me if I had the iPad Pro with me, and I said its in my car. He said well bring it in, Ill give you a full refund, and you can buy the smaller one. I said I dont have the box, the cords, the receipt, anything. He said dont worry about it. Keep in mind, I bought the iPad Pro 6 months ago! It even had a few scratches on it. They returned the entire amount to my card, and I bought the one I wanted. I couldnt believe it. I then said, well youre going to get at least SOME money out of me, because now Im going to want to buy the magnetic cover. The employee said, did you buy one for your old iPad Pro? I pulled it out of my backpack, he said "Ill take that old one, go pick whatever color you want for your new one and youre good to go." THET LET ME TRADE IN MY STINKING $60 COVER FROM 6 MONTHS AGO FOR A NEW ONE. I couldnt have been happier about the whole ordeal. I told the employee, I would NEVER have expected a company to allow me to return USED ELECTRONICS 6 months later for a brand new device. And all he said was, "well sir, we like our customers to be happy, brand loyalty is important to us". Stunned.

Amy Haught

We are customers for life! The customer service is 2nd to none. Their warranty is awesome on all their products. My iPhone 6+ got messed up & they completely replaced it and everything that came with it for 100% free. I was just recently able to upgrade my phone with Verizon & once again chose Apple(so did my husband & my daughter) Im going to get their Apple Watch next. I cant say enough good things about Apple & this store in general. They also helped us quickly even with a store packed full of customers. The staff is all super friendly & helpful. If you want a good product from a good company with excellent customer service than Apple is the way to go. The people who are on here writing negative reviews after getting new phones are the people who want something for nothing. Ive had android & it broke but guess what-no store to go to, no android reps to help, had to pay -150 for a new phone because the phone got messed up. People who are on here complaining after getting a brand new phone for free are the kind of people who would go to McDonalds and complain that the cheese on their burger was crooked & demand a new burger made. Smh.