Micro Center

Reviews 4

BR

Brandon Peterson

---------------Update 3/14/17-------------- Im very dissatisfied with the level of customer service I received when trying to get the currently popular Nvidia GeForce 1080 Ti. I saw online that there was 1 in stock so I called to ask if they could hold it for me and I was told that due to its high demand, its first come, first serve. So I drove over there immediately but I was too late for that one, which is fine because someone else beat me to it. Then another guy came in asking for that same one that I saw online. Another salesman, I believe hes the manager, said he had one for him and he whisked him off in order to sell it to him; even though I was in line before him! I should have been the one to receive it. I looked at the screen that he had pulled up and it showed qty 2 so I asked my salesman why he didnt know about those2 cards in stock and also if I could have the other one. He told me that they didnt show up for him when he searched so he didnt know about them. When we pulled up the sku, it didnt show anything on the website so it appeared that the other salesman had some sort of insider information that he used to his benefit in order to be the one to get credit for the sale; since I was working with another salesman. My salesman, Drew, was very professional and patient about the whole fiasco and he went to inquire about getting the other one for me. After speaking to the manager, he came back and informed me that it was being held for another customer. I told him that I was told over the phone that it was first come first serve and that they wont hold them. He said that I was correct and that is the policy but that he was informed by his manager that this was a "special circumstance". The whole thing really infuriated me because a store shouldnt cherry pick their policy and I should have been entitled to either one of those cards because I was next in line and I was there in person on a first come first serve basis policy. Ive spent thousands at MicrCenter and I love the store but this experience really left a bad taste in my mouth and makes me reluctant to buy from them in the future. -------------------------------------------- Sure, Micro Center isnt perfect, but its still amazing and I want it to continue to exist so I support it! It could be cleaner, more organized, have faster checkout and return service, but it has the best deals on computer parts and most of the employees actually know what theyre talking about! They have the best prices for Intel processors anywhere, even when compared online, and they give you a discount, usually $30, if you buy the mobo and cpu together. They also have the best prices on hard drives and its fun to see what they have on clearance.

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A

A Private User

I went to Micro Center because of the private owned computer store I normally buy things from does not open on Sundays. I had to get my computer up and runing that Sunday, so I called Micro Center and tried to get pricing and availability from their sales department. I was put on hold for more than 15 minutes! I gave up waiting and went to their store in Marietta. When I walked into the store, the weird arrangement of their inventory took me for a while to find where the power supply was located. I then looked for a sales person to help me. I waited, no one came to help, I asked a sales who passed by me for help, but he told me he was busy with someone else. I then waited there for another 10 minutes, finally a sales came to me. I asked him what kind of power supply I should purchase and whats the difference between those power supplies they have in stock. The sales person picked one and told me that it would work fine with my PC without explaining why not the other models. He obviously did not know their products, I ended up with picking a more expansive one because I did not want to take any risks. Upon checking out, their staffs at the check out stations were so lazy and slow, it took them at least 5 minutes to check out one customer! The worst thing is that the manager just standed there and watched, even the line got longer and longer, his customers got really impatient, he still would not come to help, as if he had nothing to do with it!!! I was 5th in line, there was 2 counters opened, and I waited for 20 minutes to finally reached one of the check out counters! It was absolutely rediculous!!! This experience made me appreciate the local computer store I normally go to much much more. I am so used to the knowledgable staffs from my regular vendor. NOT like the staffs at Micro Center, my normal vendor would ask me questions such as what kind of computer, what type of video card, how many hard drives, and so forth, then recommand a good quality, good price point of power supply for me. I can get in and out of my local computer vendor within 5 to 10 minutes. I spend much less money and get much better service from my local private owned computer store then Micro Cneter. Why shop MICRO CENTER? NO POINT! Not in a million years again!!!!!!

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T.

T.O. Lawrence

Heavy rain beats against the windows. The crash of thunder and lightning sends trembles and shakes through the house. The woeful cries of men being driven insane pierce the black, powerless hallways. No, this isnt a bad rendition of Mary Shellys Frankenstein - this is the scene in my house when a power surge fried the RAM ports on my laptop while I was working on final video projects for my MA. With less than 72 hours to retrieve my data, get it onto another editing station, process and send the completed product to my teachers, there was more than just my computer in shock. In my mind there was no solution considering the size of the data and short time in which I had to recover it but Micro Center went above for me, recovering nearly 3TB of files in under 6 hours. They also diagnosed the problem, suggested solutions for repair on my highly specialized laptop, and even agreed to cap the data recovery costs at $125 even though they technically could have charged me much much more. Though this emergency gave the employees at Micro Center a chance to show off their exemplary skills in a crisis, they also offer consistently expert help and sales during those rare periods of sanity in which things arent actually going wrong. Unlike other big retailers, each staff member is highly qualified and technically literate, conversing on both intro and uber-geek levels to help you get the computer parts you need (which just happen to have the best prices short of Newegg).I wont lie, Ive even made a couple gaming friends upon speaking to the folks there while gathering parts for my desktop. As a brick and mortar venue for software, hardware, and general expertise, Micro Center cant be beat. Their products, prices, and employees all embody a standard of quality that should make Best Buy shoppers convert in droves. But I dont know, maybe you like paying double the price for your SD cards. Who am I to judge?

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MA

Malysa Neal

This is my review based solely on the customer service experience I had yesterday, not the rest of the store. Yesterday I went here to have my MacBook pro fixed due to a cracked screen. Well I got to the service area and there was one representative behind the counter speaking to a customer. The conversation between the two lasted over 10 minutes. During this time, a handful of staff members walked past me and a few went behind the counter, in the back and behind the counter again. So a gentleman comes out and sits behind the desk. Since he didnt acknowledge me standing there I assumed he wasnt the associate that could help me. Well a few more minutes goes by and a customer walks in, gets ahead of me and walks right over to the associate and the associate begins to help him. So after another 10 minutes, when the customer leaves, I go up to the counter to see if the associate can help me. He said how can I help you? I said oh I didnt realize you were open because I had been standing there for 10 minutes and you didnt say anything. He said Yea. (no sorry or sorry for the wait) So I proceeded to ask him if he could have my screen fixed. I got the vibe that he really didnt want my business because it was a MacBook and he was a fast talker. He told me that whatever Apple quoted me it would be higher. So I said well can I just have it quoted and he said yea but the technicians wont be back until Monday. So I decided to take my business elsewhere since he assumed I wouldnt be willing to pay the cost of fixing my macbook. Im sure the rest of the store and other associates are pleasant but it doesnt hurt to acknowledge someone when they are obviously waiting. It would not have hurt anyone to say Hi, Ill be with you in a few minutes or Thanks with your patience. Kindness goes a long way... Anyhow, I left the store disatisfied after 20 minutes of waiting.

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