Staples

Category:	Office Supply Store
Address:	1400 Reading Rd, Cincinnati, OH 45202, USA
Phone:	+1 513-651-5739
Site:	storelocator.staples.com
Rating:	3.4
Working:	10AM–6PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 10AM–7PM 11AM–6PM

Location

Photos 26

Reviews 14

A Private User

Last week I had the greatest experience at this Reading Road Staples in Cincinnati and working with Luis Wright (Louie) from the print center. Not only did he spend 20+ minutes on the phone with me while I explained what I was looking for my business cards, but he then was able to quote me an estimate over the phone. Two days prior I had tried to do this at a small print shop close to my house and they took days to do what he accomplished in minutes. Not only was this shop double the price but I was leaving the next day so timing was crucial. Next, he was able to take a few documents via email and start the mock up for my business cards. I made it to the store right at closing and not only did they stay late to print them but Louie then explained that he would be able to print other items like t-shirts, hats etc. In my business we call this an up-sell and Louis has it down to an art! Normally I like to give the “smaller guys” my own personal business, but after this experience I will be visiting Staples for all my personal and profession office needs. In conclusion I have had people compliment my business cards, one person even said “That’s the cutest business cards I have ever seen!” while I designed them myself, I wouldn’t have any if this store hadn’t gone above and beyond.

Aaron Hamlin

I went here just to get some color copies, so I went to the copy center which had no customers and one person managing the area. I wasnt acknowledged and said I need to make some color copies. She said I needed to e-mail them first. I pointed to the computers and asked if I could use them to print. After she acknowledged this, I logged into the $0.30/minute computer and saw that color copies were $1/page. I asked if there was a cheaper way since I needed over 100 pages, but she vanished by that time. The only good thing I can say about this store is that they have useful goods on the shelves that you can purchase without experiencing their absurd customer service.

Cristina Burcica

Must improve 100% customer orientation skills in employees and management. They overprice with a lot of condescension and speak down to older people. Only two employees are well trained the rest are a challenge to interact with. There are other businesses that you should try before having a funny experience at this store. You would get a better product for half of price. Please dont give them more than two opportunities. You are wasting your time and resources. Go to Fedex in Hyde park not Staple.

Doris Ludwick

I wanted to buy a tablet. Never had one before - didnt even know how to turn it on. I called the store and asked - if I bought this - could somebody show me how to operate it? The representative said they were short-handed right then but if I could wait two hours before I came in, he would walk me through it. And he did. Sold me a cheaper model - he saw I didnt need any extras. Nice guy - good at explaining - didnt try unload the pricey stuff.

Katie McBroom

Copy and print center is completely incompetent and the store manager has no authority over her employees or knowledge of the equipment and is very rude and unprofessional. I live 3 minutes from this Staples, but am now driving the 25 minutes to the Kenwood Staples, which is awesome with friendly staff. The extra gas money is worth not having to deal with them at this location.

Paul Jutte

Employees dont know what their doing and despite plenty of employees and no customers every time I go theyre "so busy." Hard to believe to re too busy to help when employees out number customers 2:1. Management clearly is incompetent. Avoid this stables unless you like incompetent service and long waits for no reason.

Sarah

I get a lot of prints for work and for myself, personally, through Iven and Collette. Both of them always go above and beyond. Whether its a $3 order or a $300 order, they always make me feel like a priority. Theyre my go-to for custom prints!

Isaac Smith

Cramped with limited selection and nearly impossible to get to because of its location. Pulling into and out of the parking lot is a nightmare. The staff were friendly, though.

Joel Mellon

I have observed that their prices are 130% of the Hyde Park Plaza Location. Just skip this store and drive up to exit 6 and save a lot of money. What a display of greed.

Maureen Moorhead

Employees are helpful, polite and took the time to assist us with picking out a desk chair that fit my build, ergonomics & assembly was provided. Easy.

Tyquasia Harris

I called three times and I waited for four minutes in each call so I just went to the store and they didnt have what I needed

cameron maerz

This store claim to price match until the same items were found some 49 dollars cheaper. I have been decided.

Demarko spears

Manager need to seriously be fired then set on fire would give no stars but 1 is the least you could give

Evan Hopper

Nothing but positive things to say about the ladies that run the copy center. Always stellar work.