Category: | Motorcycle Dealer |
Address: | 82 Locust Dr, Waynesville, NC 28786, USA |
Phone: | +1 828-452-7276 |
Site: | smsh.co |
Rating: | 4.6 |
Working: | Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed |
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Ray Woosley
Never rent a bike from here. The General Manager is terrible with customer service! We rented a bike from him when they opened Saturday morning. He said to be back by 5, which is pretty early but understood. On our way back, we hit a major thunderstorm but instead of stopping, we continued back in dangerous conditions to try and make it. When we arrive at 5:05, the building is dark and we see the rental manager leaving on his bike down the road! No one was there! We had no choice but leave the bike there with keys in it, we repeatedly tried calling his number with no answer and no voice message pickup!! This is unacceptable behavior for any rental outfit and the worse service I have ever seen! We are still trying to resolve what to do and how to reverse multiple extra days rental charges! The sales side seems nice, but the rental is not something I would recommend ever. Stick to Harley who know that your customer may be late if it is storming.
JO
John Gilardi
My back brakes went out on my ultra classic when on vacation from Wisconsin. We stopped in and the mechanic let us use his tools to change the pads(way cool). Turned out the axle needed to be pulled so we could not do it ourselfs in the parking lot so Kenney got the mechanic to put it on the lift and do it for me. The mechanic got it done fast and did a good job...The price was very reasonable too. Just wanted to say thanks again guys!!
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Marco Nogueira
Our friend wrecked his Kawasaki at the Dragon, since we were staying on this side of the mountains , we tried MANY shops around. Its was an easy fix but only SMOKY MT INDIAN took care of it. The bike was in and out in 1 hour and we had a chance to meet the nicest people, very beautiful show room and got to see some Indians up close. Funny thing is the same friend TRADED his Kawa a week later for a brand new Indian!
DA
Dan Fanning
Great motorcycle shop. I was on the tail end of traveling cross country and discovered that my rear tire was showing thread. I was able to get in the same day for a tire replacement and oil change. Also, the service technician, Corey, was extremely outgoing and raised my attention to a clutch issues and informed me of the root cause for my faulty ABS light.
MA
Mark Wayne
I recently bought my first motorcycle at Smoky Mountain Steel Horses, an Indian Scout Sixty. Kenney was great in helping me select the right bike and making sure I was comfortable with it. I found the entire staff to be friendly, knowledgeable and great to work with. I would highly recommend Smoky Mountain Steel Horses.....great bikes and great people.
LY
Lynn Flores
We were greeted at the door with, "How can we help you?". After hearing our problems they addressed the issues with our motorcycle allowing us to go on our way very quickly! They were very courteous and professional. Their efforts allowed us to be back on the bike and out enjoying the mountains in record time!
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peggy carlson
Amazing experience from start to finish! Stellar customer service with our rental. Staff was super accommodating and knowledgeable. This area has the BEST riding and the rental bike was top touch. Worth coming back to again cause there is so much we didnt have time to ride. Would definitely rent from them again.
PH
Phil Mattox
I had a great experience at smoky mountain indian. Im from il. Went on a four day trip down south, needed a drivers back rest to make my ride more comfortable, they got me right in, and gave me a great deal, felt like home. Way to go smoky mountain indian.
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Ronald Ethridge
Was in the area riding from out of state and broke a piece on my shifter. The service staff went above and beyond to get parts ordered and the bike going as soon as possible. Excellent service and attitude with everyone we talked to there!
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stephen webber
If your in the market for a motorcycle, these guys are the ones to go see! I worked with Kenny and Mark and they went out of their way for a easy transaction. Great price, incredible service. Thanks guys!
JA
Jason R.
Full line of Indians on the showroom floor. Sales staff answers questions without getting pushy for a sale. Fell in love with Chieftain dark horse. Their price was well well under m.s.r.p.
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Mark Spoor
We were on a cross country trip and needed some chain lube. They dont retail chain lube but one of their mechanics gave me a can he had in his car for free. Great people. Thank you!
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Robert heath
Very nice and friendly! Didnt mind bringing family in just to buy a few shirts. If we had a few more days in the mountains would have rented an Indian from their rental dept.
JA
Jackiemadaris@aol .com aquilex
Had a belt brake on my Road King Took it to Indain of Wanysville Good Frendly People did a Excellant job on replacing my belt got me back on the road the next Day
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RYAN
We stopped in on a motorcycle trip to buy local shirts. Staff was fun to talk to, prices were average. The building and grounds were very clean and organized
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Richard Daigre
Excellent professional service and mechanical knowledge. Much respect. Will recommend to anyone in need of assistance. Thank you. Respectfully, Richard
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Mark Gaston
A great place to do business with, awesome sales, parts, and service. The people do make a difference.
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Glen Osborne
Good place for motorcycling enthusiasts. Friendly staff and the coffee is always fresh.
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Bill Panchyshyn
Great place! Great people! Very informative and helpful with making a decision.
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George
Really nice staff. Service center was very reasonable, honest and quick.
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Tommy Pinkston
Friendly staff and service department was quick to finish work.
DY
Dylan Haan
Very friendly staff and great service.
WI
William Sargent
Nice place to ride to ...
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Richard Moore
Quick and curtious
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Deborah Hayden
Very nice.