U.S. Cellular

Category:	Telephone Company
Address:	1043 Patton Ave, Asheville, NC 28806, USA
Phone:	+1 828-258-0000
Site:	uscellular.com
Rating:	2.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 12–5PM

Location

Photos 13

Reviews 5

Leroy Harris

Ive been a customer with US Cellular for less than two months now and its the biggest regret Ive had for a while. Its been one mistake after another all on US Cellulars end. I have never had problems like these when I was with Verizon, and by problems I mean the associate I sat with for nearly two hours not signing me up for anything I was supposed to be signed up for, ex: supposed to have 6g, he signed me up for 2. Was supposed to have apple care he didnt sign me up for it. I would have caught the insurance thing within my 30 day window for apple care had I not discovered the data thing last week. Now today, I discover my insurance is wrong and come to find it apple wont cover my phone because Im THREE days outside of that window. The lady I spoke with "compensated" for this mistake HOWEVER without my authorization she signed me up for the apple care plan. Which makes absolutely no sense. Had I gotten what I originally signed up for, my phone would have been cared for by apple at no additional charge. And even with her putting me on apple care today, ANY and ALL repairs by apple would have come out of MY pocket. All of these mistakes stemmed from the associate I was working with that day being too eager to 1. Earn his commission and 2. Get out of there because it was close to closing. If you want what you pay for DO NOT switch to us cellular and DEFINITELY do not go to the Patton Ave location. Once again, Ive NEVER had problems like this with Verizon. Lesson learned: the grass is NOT greener on the other side, you just have to make sure youre looking at every detail of your bill if you switch,in store and out of store, multiple times in a month(or day as it was for me today) to make sure there arent any mistakes on your bill. DO NOT SWITCH TO US CELLULAR P.S. reflective listening obviously didnt help the associate to not make mistakes when setting up my account. Not only did we ONLY talk about the 6g plan in depth but I also only talked to him about the apple care protection.

Michael Dulken

Terrible service. Ive been a customer for 15 years and Ive never had service this bad. Im going to switch providers. My phone had a cosmetic flaw, (paint bubbling) and they told me if I got it fixed I could trade it in and my new phone would be free. I spent $250 to have the paint bubbles removed and 4 days later they told me they would not accept my phone as a trade because the promotion expired. There was no mention of any expiration of the promotion 4 days prior when they told me I could trade it in. They would not honor what they previously said even though it was the same employees in the store that remembered the conversation. The people here have zero competence and zero care about customer retention. It takes them over an hour to make any transaction, even something as simple as buying a case. I would avoid this store location like the plauge.

Christopher Wallace

Went to pay my bill and like most cell phone companys the bill was not right when he told me the amount. He also told me he could give me a number and talk to a rep in the store. "Im only a cashier" is what he told me. One problem though. He was the one that activated and upgraded my phone. A lie? Or just plain laziness? Your better off dialing 611 and talk to someone that can really help you

AMANDA SHETLEY

Worst service every. I always go to the Waynesville branch so much better

Palma Holcombe

Never no Interupted cut Off Phona