The Country Florist Of Yorktown, Inc.

Category:	Florist
Address:	1875 Commerce St, Yorktown Heights, NY 10598, USA
Phone:	+1 914-962-5741
Site:	yorktownflorists.com
Rating:	2.1
Working:	Closed 9AM–5PM 9AM–5PM 9AM–5PM 9AM–7PM 10PM–12AM 12AM–3PM

Location

Photos 34

Reviews 9

Stone Cold Perry

My Fiancé called two weeks prior for an appointment, and was given todays date to come in by a man on the phone at Country Florist. The date was for today, Friday, 6/11/10 at 5pm. However, the man must have wrote down 6pm since my Fiancé was traveling from Poughkeepsie, because when my Fiancé called to confirm this afternoon (at 12 Noon), a woman answered at Country Florist, and she explained my Fiancé was penned in at 6pm. The lady kept going back and forth on how she would close the store if my Fiancé came at 5pm, then 6pm, and went on and on about maybe moving the appointment till Saturday, which my Fiancé didnt want to do. The woman at Country Florist was giving my Fiancé an attitude this entire time. Highly Unprofessional. I guess this woman wanted to get home early on a Friday night. She was arguing with my Fiancé if she should close the store at 5 or 6pm, when my Fiancé politely said no reason to close the store for me, etc. Finally, my Fiancé told the women at Country Florist she would be there at 6pm. So the woman at Country Florist BEFORE HANGING UP THE PHONE goes "UGGHHH!! OH MY GOD!" My Fiancé called me back hysterical crying, and I told her to call back and cancel the appointment and let the woman know WHY she was canceling. The woman at Country Florist denied she gave my Fiancé an attitude on the phone, and my Fiancé told her she heard what she said before hanging up the phone. So she canceled and hung up on the woman at Country Florist. I dont know who the man was who booked my Fiancé 2 weeks ago, but I doubt hell find out about this situation unless he reads this review. Horrible Service, Horrible Workers. I know its Friday and all, but was it REALLY worth losing a customer over the horrible service this woman provided!? I guess the people that work at Country Florist care more about leaving early on Fridays than they do about their business. If you want a Florist, go some place else, these people could obviously care less about their appointments and customers. The Country Florist of Yorktown = Epic Failure.

Raelynn Nicolai

Mourning the death of a family member is hard enough. When wanting to place an order for flower arrangements to be sent to a funeral home, you kind of want to be able to call a place and get assistance. I had a disgusting lady answer my phone call who instantly had an attitude. Absolutely did not answer my question on pricing, but instead sucked her teeth and was very rude. I had to repeat myself twice and even asked for the website so that I can look up the information myself without having to bother her. She then gave me more attitude. After containing myself long enough, I nicely told her get customer service was horrendous and thanks a lot for her "help". As I hung up I could hear her screaming back at me like a maniac saying some nonsense. As a business owner I was flabbergasted by the fact that anyone would let this woman answer the phone at their establishment. And if that was the business owner I spoke to, then they should be ashamed of themselves!!!!! It is so horrible that you would treat customers like this. Especially when a family member just died, and were coming to your business- for a flower arrangement, which its intended for ... Instead one is treated rudely and disrespectfully even before the conversation had started. If I could give less than 1 star I would !!!

A Private User

AWFUL FLOWERS. We just received a bouquet from this store and the flowers were dying and very poor quality. The roses werent even tall enough to stand above the lip of the small vase. The flowers were the same as the ones in the photo, just 1/2 the size, brown and wilted. Ive uploaded photos in the "more photos" link. They were also rude on the phone and I could overhear them dealing with other customer complaints while I waited for someone to speak to. DO NOT BUY FROM THESE GUYS IF YOU DONT HAVE TO. If you use Teleflora, you can select another florist and I suggest that you do. Of course, this is all just my opinion and on another day they may be fine. But today they let us down big time and we wont be coming back.

Francesca Simone

I simply called to ask a question and the woman who answered was a nasty witch. I asked her questions about pricing and she came back with this attitude as if I was inconveniencing her. I will never use this place, and I will be telling all of my friends and family.

Elaine Needham

I tried to call and place an order for flowers and the person was rude because I could not hear her. She actually hung up. When I called again there was no answer and the mail box was full. Dont bother. The other reviews were appropriate. A waste of time

Mary Lynn Strom

Horrible, rude woman at the shop. I was so happy to receive flowers and I had to call because they left the signature off; she was so rude about the whole thing and totally unhelpful. So many good florists around, would never use them!

Tyler Fahey

they where fantastic been there several times they gave me beautiful bouquet for great price !!!!

Victoria Abbate

Wonderful staff, extremely helpful and sensitive to my needs. Always a a pleasant experience.

Alisa Boniello

I have never spoken to someone so rude over the phone and will never use her business again.