The Stereo Shop

Reviews 5

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Carrie Morriss

My husband got me a remote starter for Christmas 2011, so sweet! My car is manual transmission and no one else in town will touch them because you have to override a safety feature to install, but the Stereo Shop assured him they were trained and able to do this. The remote start they installed was done improperly and after 3 trips back to let them "fix it" I asked for our money back. I had brought my car to the dealer I bought it from and the mechanics there said that Stereo Shop had messed with the wiring in a way that they wouldnt touch and for me to bring it back to be uninstalled by SS. The owner or store manager, cant remember his name, but he was a real gem of a customer service leader, told me that we could only have store credit if we returned the starter. I told him that I had no faith in his services and would not buy anything there ever again - that they sold us a service that they could not deliver and no return policy in the world warrants the withholding of a refund in that circumstance. He berated me and my father in his store, so I decided to go another route. I filed a claim with the Better Business Bureau. The store manager/owner was quick to smooth things over and offered the refund. I repealed the BBB complaint as that was his condition for the refund, however after a full week of not refunding our money, I refiled the complaint. He finally issued the refund, saying that we got lost in the shuffle and he never intended to withhold the refund. Liar, but we did finally get our money back and my dealer said there was no permanent damage to my car... seriously, though? All that, when they could have been honest from the get-go and said (as every other install shop in town says) that they cant do a manual transmission remote start install. I guess theres a reason they are the only ones who will do it - they lied, they tried to steal our money when the lie was found out and they caused a lot of stress for me and my family for about a month while we fought with them. I realize this is my side of the story and I am biased, but I hope that my story will influence you enough to realize there are better businesses in town that you can work with instead of this incredibly low class establishment. If I can save even one customer from making the mistake we made, then my time spend in writing this review is well worth it! Good luck shopping :)

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Stephanie Nawrocki

I purchased a Groupon for an automatic car starter as a gift for Christmas. They tell my friend that they cant install it until February 13th (she called right after Christmas to make the appointment.) Okay, fine. I get that youre busy in the winter with car starters. What absolutely horrified me is that when we picked up her vehicle, it reeked of marijuana. It wasnt just a hint of it--we had to roll down the windows in 0 degree weather. Even the store smells like marijuana. They had a candle to try and mask the smell. I called the store and asked why I paid $200 to have someone under the influence work on her car. I spoke to Julio. He acted surprised but it was obvious he was the culprit. He called me back and said he "filled out a form" detailing the complaint and that the owners would call me in the next few days. I asked him if it was an electronic form--he said it was an email to the owner. I then asked if he could forward that email to me so that I could have proof of the call in case the car has issues and we have to settle in small claims court. He began stuttering, "uh, Im not sure if were supposed to do that..." then he asked if I was sure it was marijuana and not "body odor, because the other guy...smells." I wasnt amused. The other workers name was Steve. I asked who the owner was since Im sure shell never hear of this. He told me that her name was Kathleen. Well Kathleen, if youre reading this, I have something to tell you about your employees--theyre going to put you out of business. I wanted to support a local business (instead of just going to Bestbuy). It was a decision I regret. Ill be sure to spread the word around Rochester.

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Phil Rizzo

I went there and spent almost $2000 on speakers and an amp. They removed my drivers seat to install the amp and when I picked it up they handed me One of the 4 safety bolts that hold my seat down. As the bolt had been cut by them and they argued with me stating that they did not do that. However I keep my vehicle impeccably clean and detailed every couple days, so it would be noticed immediately. The manager Matt argued with me over the phone and is refusing to except responsibility for this. It is quite apparent that their shop has no concern on the safety of individuals and it would be in best interest of the owner to contact me to rectify the situation. The manager refused to even listen to me and was getting loud with me over the phone, nor was he going to pass the information onto the owner. I would highly recommend that no one takes their vehicle there as I am now in a battle to have them replace this bolt in which secures the seat down so that in the event of an accident your seat doesnt detach. I would appreciate assistance from all of my friends to leave a negative review based on The negligence and concern of customers safety! Many witnessed yesterday how my seat IS NOT SECURED down as the back lifts up! I thank all who support and share this! We cant let others be treated this way!!

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John Abbett

I began a Home Theater project about 6 months ago. I went to another local shop (Not Stereo Shop) and all they wanted to do was sell me product, they were not at all helpful. I then went to the Stereo Shop in Greece and the team worked with me to determine the best fit for my room and budget. They took the time to help me figure out where the projector should go and which speakers were the best for the room. I purchased product over time, not all at once. The guys never pressured me to buy and were always willing to answer questions. Over time Ive purchased an Epson projector, Denon amplifier, and Polk 7.1 speaker system. Everything works flawlessly. Recently I had one of the experts out to the house to calibrate the setup. They found a couple of things that I configured incorrectly and set up the balance on all the speakers. Now the soundstage sounds even and it looks and sounds amazing! I highly recommend the team at the Stereo Shop for your home theater project. -John

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Peter Colombo

Its not every day you bring your brand new high end luxury car with already excellent sound and supreme staging to a Stereo Shop for better quality. I pride myself on being a audiophile and settling for no less than a PERFECT installation and excellent customer service. At the Stereo Shop in Greece Chris Brent, Marty, Ted, Dan and JR give you just that! I got a clean, utterly staggering sound system with a great price and support for all of my crazy audio questions. My 2012 Range Rover was what most Car Audio shops called an ÏMPOSSIBLE INSTALL" and refused to even look at it. The Stereo Shop not only in confidence took it in but worked with the Local Range Rover Dealer to ensure proper installation and warranty coverage for me. This Shop wont rush you or sell you something you dont need o you dont want. They love CAR AUDIO and want you to love your sounds as well. Stop at the Shop!!!!!!!

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