Category: | Auto Parts Store |
Address: | 3240 Chili Ave, Rochester, NY 14624, USA |
Phone: | +1 585-889-5030 |
Site: | autozone.com |
Rating: | 3.7 |
Working: | 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 8:30AM–8PM |
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Andrew Slominski
I work in retail so I get it. No employee wants to deal with a customer thats trying to return or exchange something without a receipt. However, customer service is measured by the difficult moments, not the easy transactions. I entered the store disappointed but pleasant, genuinely looking for a solution to my problem. I was met with attitude and indifference. Come to my workplace and youll never be treated that way by me. I was surprised that my receipt couldnt be looked up by my credit card. The clerk (name not mentioned) was rude, impatient and actually shouted at me "what do you want me to do you already have the best pair of wiper blades?" Thats not the point. They didnt work well on MY car. I spent a lot of money and I dont care. He reluctantly exchanged them for some crappy brand without refunding any money. I might just toss these in the recycle bin and head over to a different store.
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Janelle Paul
Horrible store! Will never go there again! Bought a deep cycle battery last year, it still had the original sticker on it- manufactured in 2016! The battery had lost its charge - they would not exchange it, refund it or remedy the issue on any way! Never shop at this store!! Total waste of money!
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John Spaulding
Chain auto store. The employees sometime help change batteries and wiper blades, the wait can sometimes be long.
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William Wallace
Nice store very organized been to many parts stores this one is one of the better oned
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Ryan Dwyer
This is my Zone! Bill is helpful and his staff knows there stuff!
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Karen Fiege
Employees are very knowledgeable.