Action Auto Parts

Category:	Auto Parts Store
Address:	2996 W Henrietta Rd, Rochester, NY 14623, USA
Phone:	+1 585-424-1200
Site:	actionautoparts.biz
Rating:	3.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–1:30PM 12–1:30AM

Location

Photos 14

Reviews 7

Darrin Smith

Disorganized is the one word I would use to sum up my experiences. Ive been to this yard for 3 different parts. The first part I got, I went in ordered the part, left added instructions to give me the mounting hardware, and then came back later and got my parts with no waiting. That part was great. Second time, had them tell me the part wasnt available, but it might be coming on a truck later in the week. Call back several days later and part is still unavailable. Cant complain - if they dont have it, they cant sell it. Third time - wanted a ignition module for my car was told they had it in stock. Paid for it and was told there would be a 20 minute wait. Told them I would come back at the end of the day to pick it up and when I get there I find out no one had pulled the part. Waited an hour and fifteen minutes just to have someone tell me theyd have to refund my money because "someone in the back" couldnt find the part. Called back today to ask if theyd made any progress (was asked to call back the day before) and was told their shop in syracuse has the part. Was also told that Id have to come back, pay again for the part, and then wait 3 days for it to come in. Though some of my experiences were ok, their policy of forcing the customer to pre-pay for parts is beginning to wear thin - especially when they screw up and then still insist I come in yet again to pay. I even offered to let them keep the money pending delivery the first time they offered a refund and was told that they may not ever be able to get the part. In the end, if you ask me, I would rather not spend time waiting uselessly for part. I would also rather not come in, pay, come back to get a refund, then come back to pay, then come back again 3 days later to pick up a part. Thats four freakin visits for one part! Theyre also located in a spot thats hard to get in/out of due to traffic. Sorry, but with customer service like that, Im not going back if I can avoid it.

Rednack Clinteon

I bought used snow tires. It was in bad condition and the guy at the desk told me that i can go and try to put it on and if it doesnt workout well i can return and get my money back in full. So i took it to firestone and i asked them to analyze the tire before putting it on but i told them it was my own tire from last year, (so that their decision is unbiased or neutral). They told me that its best if i dont use the tire because it doesnt have enough traction (idk anything about cars). So i just decided you know what ill just buy new tires and keep them every year that way i know for sure they are new and well. So i went back to return the used tire back to action auto parts and they told me they arent going to return my money and the least they could do for me is give me scraps cash or whatever its called which would have been like 10 bucks. I was so upset because he told me i could go try it out and then return it full price. This is the second time they have eff me up. So yeah dont go here unless you have to!!

David Mowers

I have a GMC S-10 with a 350 small block. I went to Advanced to get a 10 inch cooling fan. After spending 45 min trying to teach the retard at the counter how to use a computer I left with no fan. Than I went to Action Auto. I walked in and told the nice gentleman at the counter what I was looking for. The attractive lady sitting at a desk to the left of him looked over and said, we have one of those. So I went in the back warehouse with a nice young man that was wearing glasses, and sure enough hanging on the rack with hundreds of other fans was the exact one I was looking for. Now that was impressive. How did she know that? Anyways the young man with glasses took the fan over to his work bench and plugged it in to show me that it worked and it did. I was in and out in less than 10 min. Friendly atmosphere and great service. Next time I will skip the retards at Advanced and go see the woman that knows at Action Auto. Great job team Action way to go.

Dan Visca

I have owned a construction company most of my life and am by no means a gear head. My friend Jim, a long time auto mechanic was with me and assured me Action Auto Parts would have what I needed...but for me going to a used auto part scrap yard was a little intimidating. However the people at the desk were busy but courteous and quick to help as were the workers out on the lot.. Needless to say we found exactly what we needed after which we met the women who ran this operation. No wonder the staff was so helpful... their boss is "Solid Gold." The kind of person who puts nothing before the customer! The tail gate we bought for my pick up was an excellent condition factory part; not some after market piece of junk. It was well worth what I paid for it and the service was excellent right down to the personable cashier. Thank You! They can also order new parts if you dont find what you are looking for!

Christopher Eldridge

Prices seem fine here but the service is simply terrible. They are very rude every time I go there, and have even rudely talked me out of a sale. Seems like a bad business strategy but maybe that is just me. If people here were more friendly I might consider buying here but they talk down to you consistently even though half the time it seems like they have no idea what they are talking about. This goes especially for the kid behind the counter with the glasses, he is very rude and short with you and doesnt seem to have a clue about cars even though he will try to put in his two cents. I will never go back here again I would rather get decent service elsewhere. Also if you need any sort of specialty item they will charge you outrageously so beware of that.

Timothy-Patrick Maffett

The worst customer service I have EVER experienced in my life. The woman I dealt with hung up on me twice in the middle of a sentence, answered the phone by saying yeah, and puts me on hold WHILE IM TALKING to an off the hook phone next to a radio.... I will not use this business and will advise whoever I speak to about their business. You lost a customer for LIFE. Take a class on business while youre at it, you obviously have never worked anywhere besides a junk yard, b/c you NEVER treat a customer like that.

Paul Stevenson

The problem with a rating system like this is that its mainly the disgruntled that leave feedback, and theyre less than 1%. The rest of us happy customers rush home to install the part they miraculously and affordably found for us. They are not perfect, but in the incredibly complicated world of used parts, they know better than anyone Ive seen the multiple factors involved with changing models and years. Its always my starting place and I rarely have to go anywhere else.