Grand Prize Chevrolet Buick GMC

Reviews 3

ST

Stephen J

Lets just say before dealing with Grand Prize Chevy, I had never been a fan of car dealers, and after dealing with Grand Prize Chevy and GM Solomon Faizi, that feeling has been solidified. My wife and I were looking at the 17 Cruze Hatchback, and we went on Friday to test drive one. We selected this dealership primarily because they were the only dealer who had the car we were looking for, with the specific options and color we wanted. We worked with Linda, who was very nice and pleasant to deal with (The only shining point of this place). While there, we explained what we were looking for, that included colors and options (there were two that fit our criteria; an orange and a blue one), where we wanted to be in terms of payments, and what we were able to put as a down payment. It was right around closing time so she said they would work on the deal and get back to me the next day. Unfortunately the price they offered was a little over budget, and I had thanked her, explaining that at this point we couldnt afford it, and well just have to put a little money aside for a down payment in the future, so we would wait until new offers come up. Fast forward to this morning, when I received an email from Solomon who tells me that he had not hit his mark for the month, and was willing to give me the car at the price we wanted. I discussed it with my wife and she agreed that we should move forward with the deal. At this point Solomon and I were in contact, going back and forth through email and later, text message. I signed the credit app and was all set to go pick up the vehicle this evening. When I first started the deal it was made aware that we wanted the cruze hatch with the sun and sound package, RS package in the two colors we looked at on Friday, blue or burnt orange. When I signed the credit app today, I noticed the vin# for the burnt orange one was written on it, giving me the impression that was the vehicle we were purchasing. When I called Solomon to confirm this, he tells me that I told him I wanted a white one with no RS package through text message. I was not interested in the white car, that also lacked some of the options we were initially looking at. Because he mentioned that I had expressed wanting the white cruze, I reviewed all our messages, as well as emails, and never made a mention of wanting a different car. He told me numerous times, that I told him I wanted the white car in our conversations over text and email, but he could not produce this message asking for a white car with lesser options. Then and there he lied, and was not genuine. I told him I would need to speak to my wife, because it was not the car we wanted. When I called him back to tell him we did not want the car, he tried to flip the situation, and make it seem like I was the a$$h()le for not taking the deal. He went on to say he didnt need to make the sale, and was doing me a favor. I responded, that while it was appreciated, I was not paying for something I not only didnt want, but was completely different from my wife and I spoke with the sales person about, vehicle information that was on the paperwork, and clearly he was trying to sell me deceptively. At the end of the conversation, he told him not to call him or the dealership again, because I was not going to get a deal like this again, and he definitely had an attitude at this point. I, again, let him know I appreciated what he was offering, but was not buying a car that I did not want. I think what pissed him off more was that I asked specific details about the car, because had I not, I would have purchased a different car than I went in for. Might I also add that my father-in-law worked for GM for 40 years, and my wifes family has only owned General Motors cars, but clearly General Motors employees or GM loyalty mean nothing, unless you buy what they want to sell you. Solomon is clearly your typical salesmen, shady, sneaky, and unprofessional. Believe me I will not be going back to this dealership. Bypass and go elsewhere.

BL

Blaine Christensen

My wife and I were in the market for a new car to replace our 13 year old one. My wife drives 103 miles round trip to work every day so we wanted an American Made SUV with AWD and getting at least 30 MPG. Additionally it needed to be comfortable for the hour long commute each way every day. After doing our research we stopped into Grand Prize Chevrolet Cadillac Buick GMC to look at the offerings. Our salesman Robert Lysiak was very knowledgeable about all the GM products and introduced us to the Buick Encore. It checked all our boxes and my wife was take by it almost immediately. We were able to close the deal the same day and drive home in our new car. The salesman Rob was very helpful and did not pressure us in any way. We went on long test drives and he was about the best salesman I have had. However, my issue is with the follow-through. Once I got home I realized I did not have a bill of sale showing my total purchase package, including the trade in, additional coverages, taxes and fees (etc...). I sent Rob an email and he said he would make sure it was emailed to me first thing Monday. After 5 days and numerous email exchanges I finally drove over to the dealership and picked up this simple piece of paper from the finance people myself. While at the dealership I inquired about the floor mats that were suppose to have been order. The sales manager John Boylan told me he was responsible to order items for vehicles and he had not placed the order as he was unaware that we were promised them. It would appear as though the left hand has no idea what the right hand is doing. In short, the sales staff are very knowledgeable about the products and sell without any pressure which we loved. The follow-through is very lacking (at least in my experience). This could have been one of those 5 star moments, however, the best I can give at this time is three stars.

JA

Jacklyn Lim

Despite the fact that GMC in general makes the absolute worst cars on the planet Grand Prize does very little to help ease the pain in their service department. I have had this car for three years and after 5 recalls that never seem to have available fixes right away I am fed up. I contacted the service department awhile back about a trunk door that continued to smash down on my head because it broke for no reason only to be told that my car was no longer under warranty and I would be charged a few hundred dollars to get this fixed. I asked the guy if this was something he has heard before (along with my no longer functioning windshield wiper fluid) and he replied NO absolutely not, first time hearing this Miss. Ironically, a few months late a letter of yet another recall comes to my mailbox about this exact issue! Putting this aside my car is no longer running properly. It has shut off three times in one day. I used on-star to diagnostic once I got the car running and the operator tells me it is a Power train and Engine Control Malfunction. I call service department and speak to Ray to find out if this is covered. I am cautiously told that yes I have a Power Train warranty but they are not completely sure that is the problem so I will have to pay $129 to find out. Oh, and they NEVER EVER EVER have loaners. EVER. I have called to do service on my car several times and no matter what day of the week you call (they say beginning of the week is best-yet today is Monday) they do not have cars. ISNT THIS A CAR DEALERSHIP??? And you NEVER have cars!!!! I cannot wait for the day that I can drive this piece of garbage back into the dealership and hand over the keys because by the way I have been treated I WOULD NEVER buy another car from these people ever again. Anyone who writes a decent review of these people are family members I am convinced.