Vespa Queens

Category:	Motor Scooter Dealer
Address:	37-43 Crescent St, Long Island City, NY 11101, USA
Phone:	+1 718-786-7772
Site:	nycscooterparts.com
Rating:	4.2
Working:	Closed 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed

Location

Photos 100

Reviews 10

MsNia Modeste

12/28/2015 Update: I recently returned to Vespa Queens because I have a Vespa and needed Vespa service. I was pleasantly surprised with the change in management and the difference in service I received in the past. I am preparing to have my LXV 150 services there again! What a difference!! Old review: I am compelled to communicate my recent experiences as they directly impact the positive change in quality of my transportation and my life. I recently made a claim with my insurance agent because my scooter was hit and fell over while parked. I was optimistic that my experience repairing it would be better than my first experience which most disturbingly resulted in my having to wait for a part which took all winter, and caused me to be harassed by a body shop to pick up my un-repaired vespa- because they did not want to "store" it for the winter! That in it self caused me to make the decision to never return to the Manhattan Vespa/ Potamkin dealership where I purchased my LXV 150, and I did speak with the manager. 12/2/10 I serviced my bike at the Queens Vespa shop which came highly recommended (by other owners), during a focus group sponsored by Piaggio. I had to return it two times because of poor paint repair and I am still not satisfied with the job as the left "touch up paint" exposed and did not finish the job stating my GMAC insurance agent did not properly file the claim including for more paint and labor expenses. I had my agent return and add to the claim and still the job is not acceptably completed. Turbulent storms have again damaged the bike breaking one of the rear mirrors, and I am reluctant to return to Queens Vespa, where I was insulted and given the run around by Rodney Smith who admitted that he as well as the agent did not make the appropriate claim report only after I requested to see them. At first and after I returned it to the shop for additional paint repairs. Today as I attempted to tighten the mirror arm, I realized that the Queens Vespa shop has stolen my emergency wrench. I have a problem with this. I have fully documented my experience with a time line and photos of the unsatisfactory job and I am in the process of filing a complaint to the Better Business Beauro. The bottom line is, I have done everything on my part including paying my hard earned money and acting as liaison between the insurance agent the Vespa and only to have my beloved Vespa serviced for at least a months and weeks at a time, where I believe this it extensive for the minor repairs it required. If I ever quit my day job as a NYC public school teacher, Id love to work in another area Im passionate about, Vespa customer care! My life has been changes since I became a Vespa owner and I love it. I would love to helps others with the continued enjoyment of their Vespa ownership and maintenance. If this is not a possibility, may I suggest the implementation of checks and balances to ensure the continued customer care I feel I have never received from Vespa certified shops. Id like to purchase parts and service my own Vespa, but alas, this is not how your company is structured to support the Vespa owner. However this will not stop me from seeking to service my Vespa for myself. A local motorcycle shop has welcomed me and my business and I will seek to maintain my LXV through this shop, Cycle Therapy.

Chris Christo

WORST SERVICE EVER.. BUNCH OF RUDE LIARS. STAY AWAY... THEY DO NOT HONOR THEIR WORD. THEY DO NOT CALL PEOPLE BACK. THEY DO NOT HAVE RESPECT. THEY DO NOT HAVE A TEAM IN PLACE. THEY DO NOT HAVE A MANAGER IN PLACE. THEY DOOOO HAVE... HORRIBLE SERVICE THEY DOOOO HAVE... RUDE EMPLOYEES THEY DOOOO HAVE... TERRIBLE OWNERSHIP THEY DOOOO HAVE... EMPLOYEES WHO CURSE OUT CUSTOMERS THEY DOOOO HAVE... EMPLOYEES WHO BAD MOUTH THE OWNER THEY DOOOO HAVE... EMPLOYEES TO ADMIT TO THE BUSINESS BEING A MESS. BOTTOM LINE, THIS PLACE IS A JOKE AND IF NOTHING CHANGES THEY WILL GO OUT OF BUSINESS. PLENTY OF PEOPLE FEEL THE SAME, READ THEIR YELP REVIEWS STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY

Justin Stevens

I like this place. Ive been to a bunch of repair and sales shops and this is by far my favorite. The owner is always around and everyone is really nice and helpful. Im not quite the gear head they are but they are always patient and explain enough the mechanics of the fixes to my bike. I like to understand the market for Vespas and they are always chatty about the trends in the industry which is super interesting and fun that they take the time to talk about this as insiders. As an outsider Id venture it be hard to find people with such experience that are willing to share. Its a reasonable price to for the work and the turn around which is ALWAYS super fast(like a half a day or less). I will always go back here as long as I have a Vepsa or small motor bike.

Chad Schlegel

Very satisfied with this place. Im a new customer, so I have no experience with the previous ownership, but its very clear that these guys are all about keeping their customers happy. When I came to pick up my scoot after having it serviced, I realized Id left my helmet at home. Rather than forcing me to go all the way back to Manhattan to get my helmet (or worse, allowing me to take my chances riding home without one), he loaned me a helmet, only asking that I "bring it back next time." Very cool, and much appreciated. Am planning on having all of my work done here, and storing my scoot here this winter if theyll have it!

Aldo Fedrighini

Been there 4 times because of the distance from my apt. They repaired the same problem 3 times and is still how working after 1500$. I had a vespa since I was 14. They have no idea how to fix it and the do charge you an arm and a leg. They offered me $500 for my 150 et4 and they have a same year for sell au 3000. Will go to Brooklyn now. More honest and more reliable.

Johnny Risto

Ask for Veronica if you want to ruin your day.. She is perfect for that. Appears to be very nice, until she treats you like crap... This place simply does not have it together, which results in customer frustration and tons of "misunderstandings" - The owner seems decent, but clearly doesnt run a tight ship.

Randy Gallo

Nicest bunch of guys youll find. Went in here after my bike decided to quit after a long ride. Came in on Friday afternoon and Damian and George couldnt help me enough. Extremely accommodating. I will never go anywhere else.

Maribel Ocampo

Walked into this shop looking to purchase a Vespa and get some information and not only was I ignored, but they looked at me like I wasnt the type of clientele they wanted. Will take my business elsewhere.

Wissam Hamou

Since the change of management, it went from awful to great ! the place completely got restored and there is even an italian expresso bar. the mechanic was extremely nice and helpful

Vaughn Pani

Vespa Queens has come a long ways over the last year. Customer service has really improved from a year ago. I will return and recommend.