Clearwater Aquarium & Pet Supply

Category:	Pet Store
Address:	2206 Washington St, Jamestown, NY 14701, USA
Phone:	+1 716-664-7029
Rating:	3.8
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM 12–5PM

Location

Photos 14

Reviews 9

Lo K

I got my chameleon from there, and he was housed in a completely wrong cage for him. He was in a horizontal cage with a red heating light, a heating pad, and a jackson chameleon. Chameleons are very antisocial, so even seeing another one from across the other room stresses them out. He had light MBD because they gave him no UVB light. Clearwater only cares about profit. They use calicum sand with their beardies, loose substrate with reptiles, they dont coat their crickets with calcium, and they didnt react at all when we witnessed an iguana suffocating another. Theyve had geckos vomit up loose substrate from impaction, and they shrug it off. Their rodents are cramped in together as well, and their fish arent organised or taken care of properly. Every time I am there, I see at least 12 dead fish floating in tanks. Their workers never ask if you need help, and they know absolutely nothing about the animals they have for sale. Theyll push you to buy unnecessary items just to make an extra buck, regardless of if the animal actually needs it or not. Our local petsmart has employees that actually know what theyre talking about, and the prices overall are much better.

sarah mongitore

clear water is a better place to go to..i have gotten fish and other pets from petsmart get them home and they have died and they said they couldnt do anything for us cuz we didnt have the dead animal ...um im sry im not going to carry around a dead animal ...so im sticking to clear water. the people there are also friendly and help animals out the best way they can ...a few year back my dog found a baby wood chuck in the yard...it shouldnt have been away from its mother..i called vets..animal control..adobond and no one could help me they just told me to put it back outside and let nature take its place so my last resort was i called clear water to see if they knew anyone who could help me..there very nice lady from clear water came to my house and picked it up..she takes in hurt or abandon wild life animals and helps them get better or whatever they need she also gets them ready for there life back out in the wild ...she kept in touch with me every week for month till it was time to release him back to the wild...all i have to say is amazing!!!

A Private User

I agree, that it is unfortunate for Jamestown to only have this one and only pet store in Jamestown. They have quite a selection of animals and fish, but when it comes to customer service they rate way below average. I have spent tons of money, which they alwasy ask me..."are you a part of our frenquent shoppers", but what do you get...I have yet to see anything other than a $5.00 coupon. I am the owner of 3 dogs, 3 cats, 3 feretts, and a chinchilla. When it comes to their knowledge of pets, they really have no idea and avoid answering your questions. The owner is extrememly anti social and downright rude. Like I mentioned, Ive spent tons of money their and have bought a number of products and cages from them. I had asked if they would hold a ferret for me, which I would pay in full until christmas, which was only 9 days away, but unless I bought Another cage, which I had no use for, they told me no. The most they would do is hold an animal for 5 days, but no longer. Bah Humbug. Pet lover in Jamestown

kelly shaw

This place has the worst customer service ever. Two out of three pets I have gotten there have been awesome. Sadly, the starfish I got there died a day after I brought it home. If your going to sell saltwater fish at least have someone that has a little interest in them and is willing to offer information on the care of them. The girl there that day looked at me with this blank stare and acted weird that I was asking questions about the starfish. She was weird and in return made me uncomfortable. I dont mean to be rude but maybe they should drug test. Salt water creatures are not cheap therefore they should have someone helpful there to help you. At least nice and approachable . Word to the wise if you think people are annoying than save us both the suffering and dont work a job where you have to work customer service.

Melissa Allen

There is a manager there with purple hair and she was beyond rude. There was another nice lady that bagged our fish for us and she told us that the fish were a certain price and then the lady with the purple hair said that it was more than triple the price they had it marked for. I have dealt with fish for all of my life and most of the fish are sick with ick. Also, they dont even know the fish that are there, they have to search on Google. On top of that, I purchased a trade in fish, which was a leaf fish, and the women with the purple hair wanted to be a jerk and jack up the price for no reason. I would not recommend this place to no one. If you want nice fish, go to the fish place in North townawanda.

Holly Sowinski

We recently purchased a chinchilla and a cage for it. Spent alot of money. Had the animal home for 1 day and it got sick. Called the vet and ended up taking it there to be treated for pneumonia. The vet couldnt say whether it got sick there or at our house, but was sick the next day which leads me to believe it was getting sick before leaving the pet store. The owner told me to go to a Dr. Swanson and not the vet that i took it too. Have no idea who he is so i used the Jamestown Vet Hospital. The bill was over 250$ and they wanted to only give me 100$. Their customer service is not the best not sure if I would buy another pet there again.

Robbi Cooper

When you buy from Petsmart there animals are unhealthy. I bought a mouse there and he died and my guinea pig is always sick the vet said he had bad genetics. But when you buy from Clearwater Aquarium and Pet Supply you get healthy animals. I have never had a problem with Clearwater animals. I will only buy from Clearwater. Im one happy customer. They have anything and everything I need. The employees are so nice and helpful even though I went to school for several different things I dont need much help. Great place.

SamusAranZero14

We had bought some fish there about two weeks ago and we brought them home. The fish that we had now are all sick with ick and the fish that we had bought have it too and are dying. Seems like every time when you go there to get fish they have tanks that are on hold or just full of some disease. This is all the time occurrence when we bring home fish from there, that they bring ick with them and infect the whole tank. Never had that problem at PetSmart or Petco.

bill gardner

Ive been a customer for more than a decade. The staff are are very knowledgeable about their specific area(s). The prices are good, and every now and then you can find an incredible deal. I have a few reptiles and amphibians, and now, were starting to get into fish. I wouldnt shop anywhere else but Clearwater Aquarium for my needs. I feel comfortable knowing that if any problems arise, (eg., sick animal), the staff will help me out with no problems.