|Address:||153-12 Hillside Avenue, Jamaica, NY 11432, USA|
|Working:||9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–7PM 9AM–9PM 12–6PM|
Once you sign the contract, they just leave you with your car not ready for delivery on the parking lot. They treat customers in an unethical way during the sales process. They manipulate information and justify prices randomly. Communication among themselves and with customers is very poor. They don’t care about the reputation of their dealership or the customer experience. The wait time is very long (done on purpose?) No one will explain to you what’s happening. The personnel act in an unprofessional way in front of customers. They are not there to make customers for life, but to make a one-time deal. Who will come back when treated this way? The detailed version: After I went there with my wife to buy a Rogue and having a positive contact with one of the managers, I went back few weeks later believing that I found a dealer I can work with. I found an offer on a Rogue 2015 on their website. Before I go, I filled up the finance application on their website and got pre-approved (which proved to be totally useless by the way, I had to give all the information over again at the dealership). The sales person was nice and helpful in the beginning. When the he called a manager to check the price, they added to the online price (which was supposed to be the MSRP) the destination fees and 434$ vehicle preparation fees. They also imposed that I get financing through Nissan at a high interest rate (even though my credit score is above 700 and there was a 0% financing offer). I accepted this offer as it was still a fair price. After almost 3 hours waiting while my application was (supposedly) being processed, they asked me to come back tomorrow because the finance needed more time to work on it. They said they will call me to confirm. The day after, I received a phone call from the sales person saying the car is ready and that I need to come over. I went again hoping that we just have to sign papers and take the vehicle which was supposed to be ready for delivery (they said the day before that the car will be ready and washed before delivery. Remember, they charged me vehicle preparation fees). I was assigned this time by the manager to another sales person (David), saying that Rohan (the first sales person) is coming later that day (he never showed up by the way although he called saying that he will be there to deliver the car). After a long wait, I went to the finance manager. When I entered his office, he was laughing hysterically and joking with colleagues, without even sharing what is happening or explaining, totally ignoring my presence. Then came the moment of truth. The finance guy began talking about my monthly payments (a classic tactic again) and when I insisted on the total sales price, he gave me a much higher price and interest rate (reading the other reviews, this is a classic manipulation there it seems). When I tried to explain that it is not the deal we agreed upon, he was justifying the new price coming up with shady fees and so did the manager when he came over to clarify. We finally came to an agreement close to the original one after this unnecessary hassle and bustle, arguing and bargaining. What a waste of time. After finishing the signing, I thought that my troubles were over. I went to get my car, but the sales person vanished, appearing intermittently, and when I finally got hold on him, he became rude. I found myself alone on the car lot with a dirty car, not ready for delivery as agreed upon. The stickers were still on, the license plates were not even installed and there was only one key in the car. When I called the other sales person over the phone (who was supposed to come), the two of them were arguing with each other in front of me. I had to complain to the manager about this to have the second key delivered and the plates installed. They said I need to bring the car back for a wash. Do they really think that after all this I will ever come back)?
First, let me say how much I dislike car shopping. The excitement of getting a new car usually is overshadowed by the frustration that comes from dealing with a less than attentive sales person. Over Labor Day Weekend, I took my daughter to see one of the two cars she was interested in. The first dealer was exactly what I expected, and why I dislike the car buying process. Later, the same afternoon, we ended up at Nemet Nissan. We were tired, a bit impatient, but proceeded with the reluctant hope of being able to get the deed done. We were quickly greeted by a gentlemen by the name of Ken. We spoke to him for a few minutes and explained what my daughter was looking for. Since Ken was a manager, he quickly called over a sales person to assist us. Our sales person introduced himself as Shakim. Ken gave Shakim a quick rundown of what we were looking for and we proceeded from there. Shakim took the time to find out what was important to my daughter Marissa and patiently explained each feature. At this point, we were flexible on color. Marissa really wanted a red Sentra SL with Navigation. Even though, my daughter was willing to take the floor model Sentra SL in Silver, Shakim said to her that hell look to see if he has her exact car. After about 10min of searching, he found it, and my daughter was ecstatic! We worked with Shakim and the Sales Manager ,Mario, and negotiated a fair price for her car. Later, we sat with Elay to discuss finance options. He showed us a few choices, and went over a couple of warranty options. Since Marissa drives a lot, the advice we received from Elway made sense. He really took the time to explain the pros/cons of the options so we could make the decision that best worked for us. After about 3hrs, my daughter was the proud owner of a brand new Nissan Sentra SL in red! Thank you all at Nemet Nissan! My daughter and I thank you for making our experience wonderful and fun. Shakim and Mario wre awesome. Elway was great! Ill be back for my next daughters car. Thank you. Thank you. Thank you.
So, I go into the dealership with a Truecar certificate to lease a car. I was so happy with the price that was offered, I didnt even haggle to bring the price down more. When Brian, the salesman, comes back he shows me a monthly quote which I thought was from the purchase price that we spoke of, since it was the only one we spoke of. Seemed a bit high, but I agreed. FIVE HOURS of waiting to see the finance guys!!! By the time I get to him, Im hungry, exhausted and shaky (Which I have a feeling this was part of their plan, as well). The finance guy was also acting like he was in a rush, telling me he had to leave before the bank closed...So, I felt rushed, ...So I start signing away cause at this point I just wanted to get out of there. When I get home and Im reviewing the lease agreement, I realize that the purchase price is $4000 over what we agreed upon. When I call to discuss, they tell me that they are interested in fixing the problem and will call to schedule a meet. This call never happened. I had to just stop by the dealership to discuss. So now Im talking to Mario, the sales manager, and hes telling me all these excuses of how the car I wanted was already sold so they gave me this one and this one had more options and gadgets and thats why it was more expensive. Meanwhile, I was never told this during the purchase time. Ultimately, a few weeks ago, we settled on an amount which I have yet to see. Its unfair that they can get away with this kind of robbery. Fortunately, I work in a law firm and was advised to take them to small claims since I actually have a singed document from them stating that they owe me that amount. Horrible business people. I mean Im leasing the car, and Im going to continue leasing a car...just not with them. They lost out of more money scamming me.