|Address:||3002 NY-50, Saratoga Springs, NY 12866, USA|
|Working:||8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–6PM 8:30AM–6PM Closed|
I had an 11:00am appointment on March 24, 2014 for an open recall of the shift lock solenoid assembly. I was told on the phone it would take 1-1/2 hours. It took 3 hours and 20 minutes. After waiting for 50 minutes (at 11:50am) the service person came to tell me they were just now ready to take my van in to be worked on. At that point he asked if Id rather come back another time, since it had already taken so long. But as I considered that I live 1/2 hour away from the dealership, had been there for almost an hour, and it would take another 1/2 to get home I decided that having already invested so much time, Id stay and get it done. All I could think is whats to keep the same thing from happening the next time? He then told me that it would another 1-1/2hours (not the 45 minutes I was told when I first arrived there). So at that point I told him to go ahead and do the work. And then I waited the hour and a half, and then almost another HOUR. I didnt leave your service area until 2:20pm. And the bone I got thrown was a free oil change the next time I come in. For many reasons I wont be using the oil change - youre 1/2 hour from my house, an oil change is $20, and who knows how long Id have to wait to have that service done. I write all this to hopefully spare someone else from the experience I had. I dont know what more I could have done. I called for the appointment, stating what recall needed to be done. I had an appointment, which I was on-time for. Im hopeful that by learning of my experience your service department can do a better job of scheduling the next person who comes in for the same recall. I was told it had to be done by a master mechanic and that there were only two working, so perhaps it was a staffing problem. However, your service department should have known how long it would take and have scheduled me when there was a person working to do it in a timely manner. Had anyone told me it would take 3-1/2 hours I would have made arrangements to drop off my car and return and get it later. As it was I got home after my daughter and two other teenagers had arrived at my house to work on a hovercraft project, which I wasnt home to supervise. Needless to say I left your service facility one VERY unhappy person!
A Private User
New Country Toyota of Saratoga, Everyone’s Personal Dealer, Our experience with New Country Toyota of Saratoga, started after a bad experience with our local dealer in Johnstown, where we looked at a 2009 Venza, but there wasn’t much attempt to deal on that or suggest a lease on a new one. Erik Duffy was our first contact for leasing a new 2011 Venza; he is the Internet Sales Manager, at New Country Toyota of Saratoga. We were so pleased with the interaction with Erik that we wouldn’t hesitate to recommend Erik, and New Country Toyota of Saratoga to any of our Family or Friends. We started our experience on a Tuesday and Erik had to find the color Venza that we wanted, and as so much comes standard on the Venza it was just finding the color. Well before we knew it Saturday had arrived and we were scheduled for a 1pm delivery, upon arrival at New Country we were met by the Sales Manager Michael and welcomed to the dealership. This was a nice touch. Inside the dealership was a display area where New Country had staged the new vehicles for delivery definitely a nice way to view our new car, and definably kudos to the dealership for doing this. The experience didn’t stop there either as we decided to have a remote start system installed , again Erik was right there to work with us. The experience then went on as we needed to have an extra key cut and programmed for the Venza, and Erik put us in contact with Drew in service. So on the following Saturday I dropped my wife at the mall, close to the dealership and drove over to the service department of New Country Toyota of Saratoga, I was again met at the door by Josh in service, unbelievable how they treat their customers and I viewed the same treatment with other customers waiting. I explained that I had talked to Drew, earlier and was there for an extra key, I am impressed with the level of commitment that I have experienced from sales to the service associates, best experience I have had in 40 years of purchasing, financing, and service of our purchase. If you want a truly great experience then go to New Country Toyota of Saratoga, it is definitely worth the 35 mile trip to their dealership. To all at New Country of Saratoga, Thank You J.Campana
BEWARE!! I took my truck in for a NYS Inspection. The cap light on my truck was not working because it wasnt ever wired in when I put the cap onto the truck. So I was informed I needed that working to pass inspection. I would like to note that I have had the same truck and the same cap inspected here 2 times previously without the cap light being an issue. The original quote was $65 to tie the light in, but when I went to pick up the truck he said he had to charge me $120 because the "power supply" was bad and I needed a new one? I disputed that and they did drop the price back to the originally agreed amount of $65. Probably because there is no "power supply" necessary, it ties directly into the tail light. He couldve been referring to the 5amp fuse as the power supply but they cast about $2. Either way they were price gouging. Luckily I know better, but I feel bad for all the people who dont know better. It doesnt end there......the technician that fixed my cap light also destroyed my tail light in the process. I did not realize it was broken until the next day, nobody at new country Toyota told me about the damage When I brought this to the attention of Tyler and Joe from service they only offered to replace it free of labor charges and I would have to buy the part at $230. I stated that I didnt agree with that and they said if I changed my mind then the offer still stands. At this point I tried to reach out to Adam Michelucci, the general manager of new country Saratoga. After 4 voicemails and being hung up on by sales staff I became frustrated that nobody would talk to me about my issue. I ended up having to call the new country dealership in Clifton Park and get my problem resolved. Thankfully they were helpful and understanding there. To this day I still never heard from Adam Michelucci or any of the staff at new country Saratoga about my experience.
The service process at New Country Toyota of Saratoga Springs is very smooth. Drive in, go to the service desk with my VIP booklet sign a paper then wait for my car to reappear. I like their accomdiations for business customers in that they provide work desks and wireless internet access which allows me to get work down while I wait. Staff is always friendly and I am comfortable when I have service done there. Any service concerns or questions about my vehicle have always been immediately answered with qualified techs giving me advice. If I have any complaint it is that while they track that I am a VIP customer, what vehicles I have, and the service that I am due for they offer promotions that I can never use because I am a VIP member and cant use that discount with any other offers. So they know I need a 40,000 mile service and send me coupons off of that service which they should know I cant use because I am a VIP program customer. It is also a little misleading when they sell the VIP package when you purchase a new car saying you can save 5-10% off of services that other customers dont get but if other customers are getting these repetative offers like I do I am only saving on average two or three dollars more than they are. Overall, this is one of the better car dealers I have worked with. They are further away than other dealerships but I like the experience I get with them better. I also like how Bob comes out and says hi to the customers and you see his presence in the organization.