Pet Friendly Inc

Category:	Tropical Fish Store
Address:	845 Manitou Rd, Hilton, NY 14468, USA
Phone:	+1 585-366-4242
Site:	petfriendlysite.com
Rating:	4.4
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–8PM 10AM–6PM

Location

Photos 100

Reviews 15

Hope Mi

I took my 2 dogs here for a bath. I explained on the phone that ones face was dirty and they both needed their nails clipped. When I arrived to pick them up, my dogs face was still dirty and neither had their nails clipped. I spoke with the groomer, who ignored me. I talked to the person at the register whose response was "oh. I dont know." But he did take my $83. I went back and talked to the other woman who worked in grooming. She rolled her eyes and took my dog back. There was another dog in the cage back there who was apparently dog aggressive and afraid of my 120lb dog. This dog was yelping and barking more than I had ever heard another dog in my entire life. Instead of separating the 2 dogs, she kept my dog there, screaming at the dog stuck in the cage to shut up and be quiet. Then when the dog pooped in the cage, she started screaming at it for that. Then she brought me my dog back and told me she didnt have time for this right now. I have never seen someone in an animal field treat an animal like this. It was horrifying. When I returned home, I emailed my concerns to pet friendly. I received a quick response from the man at the counter that took my money and said they would attempt to wash my dogs face and clip their nails. I explained to him that the time to fix it was the 3 times I asked when I was there and that I wouldnt take my children back to a terrible babysitter, Im not taking my dogs back to a terrible groomer. If you have any respect for your pets at all, you will not take them to this store. I am still awestruck how the poor caged dog was treated in my presence. I cant imagine what she would have done had I not been there.

A Private User

I love to go to the Pet Friendly! They are very friendly and have everything I need without the hundreds of extras that I dont need. They are very helpful, offer advice when needed and are never pushy. They have great hours as well as services such as grooming. All in all, a great store!

Melissa phillips

Locally owned! Huge selection of dog food, cat food and supplies. Hamsters, reptiles, huge freshwater fish department. Great prices, knowledge and friendly staff. Also offers grooming, dog daycare and training classes. Happy to do special orders and price matches!

Trevor Frearson

Ive been going here for all my pet needs since theyve open and today i was disgusted with the grooming department they have. The owner gave a discount but i was mislead to pay full price for a service that wasnt done. After today pet friendly has lost some of my trust.

Josie Butterfly

Been in to shop several times. Finally decided to bring my dog there for a grooming. Kelly did a wonderful job! We will be back!! Keep up the good work and thank you for bringing your business to the Hilton area!

Joseph Dorney

Employees are the nicest at this place. local pet store, excellent selection, good pricing, plenty of parking, A+++

Patrick LaJuett

Staff is friendly and helpful. Kelly does a great job grooming our Golden Doodle.

Robert Rigby

Great friendly staff to work with. Awesome selection and attention to details.

Luann Johnson

She has no clue what she is doing. I would give a zero star review if I could

Amy Gardner

Nice place, helpful and friendly staff.

Anette Fulford

Great place privately and locally owned