Gold Coast Appliances

Reviews 5

JO

joseph pasquale

Bought a $500 Microwave - to save some $$$.... ended up returning the item and purchasing it from Target- cost me an extra $50- but dealing with legit company is totally worth it !!! this was my conversation with the customer support rep- in the claim i filed. "as i noted in our conversation, the box arrived from the carrier this afternoon and was left on the doorstep- there was no visible damage to the box as indicated in the 3rd and 4th pictures posted. when the box was opened - it was clear that the box had been opened all the staples were dislodged and a piece of corrugated cardboard was covering 3 sides of the manufacturers box as indicated in the 3rd and 4th pictures- i highly doubt it left the manufacturer in that condition. when the unit was removed from the box and plugged in everything seemed to function properly but the significant damage to the upper left hand side was not acceptable to me for a new item purchase. I called Gold Coast immediately after seeing the damage. I was asked what i would like to do and i replied, "i would like a new item or a partial refund as this is an open box damaged unit, $100 would suffice." after speaking with the supervisor- it started to feel as if they were going to file a damage claim to the carrier- this makes me uncomfortable and suspicious of GoldCoast as pictures clearly show no damage to the shipping box and a reboxing of the product by a 3rd party. My suspicions were further aroused when i was told i would not be sent a replacement unit because the shipping manager did not trust UPS to not damage a second unit. This was told to me at the same time he insisted that the item was drop shipped directly from Sharp- and then moments later he told me you had 25 units in stock. when i hear conflicting information from a company that is 1400 mi away- it makes it uncomfortable for me to do business with that company. I would like an immediate refund and will purchase a replacement from a vendor who is a bit more consistent in their explanations." i was very uncomfortable that it appeared they couldnt get their story straight and were blaming it on Sharp- and UPS.... when it was obvious the box was an open box unit that had been repackaged by the vendor

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RO

Robert Tower

Tried to buy an air conditioning unit. Was listed as "available" online but after purchasing, the fine print revealed that this could also mean it was at the manufacturer. After 4 ETAs had passed, I demanded either a tracking number saying the product was shipped or my money back. I did indeed receive a tracking number, but upon inspection, this was only for a label that had been ordered and that the unit had not even left the manufacturer. 6 weeks later, still trying to get my money back, still no a/c. Dont waste your time

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SA

Sarah Murphy

Extremely affordable appliances with a firm, reliable company standing behind them. Purchased a black wall oven that arrived at my home a week after ordering. It was in great condition. I received a follow up call from them in reference to my experience regarding their services. Top notch!!

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TR

Trevor Derr

They were transparent and honest about when my refrigerator and freezer would arrive. They just showed up yesterday. Pristine condition. Solid communication from the Gold Coast Appliance staff the whole way through. Thank you again!

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KA

Karen Volz

Excellent customer service. We had a large and diversified order and it all came as promised. There was a small scratch on the refrigerator panel. We had a new panel in less than a week. Price wise, nothing compared!

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