Microsoft Store - Roosevelt Field

Category:	Computer Store
Address:	630 Old Country Rd, Garden City, NY 11530, USA
Phone:	+1 516-368-0060
Site:	microsoft.com
Rating:	3.7
Working:	10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 11AM–7PM

Location

Photos 40

Reviews 12

Corey Davis

I happened to be in the mall so I went into the store and asked someone if I have an issue with an xbox controller what should I do? He told me to call and make an appointment to come back in and have it checked out. So i call and make an appointment for 6. I show up at 5:59 and tell them im there. then i sit at a desk for about 10 minutes before anyone even says a word to me. if you are busy at least greet a customer and say i will be right with you anything would be better than ignoring me. then he finally comes over and says oh you have to go online to get those replaced. well than why did the guy the other day tell me to make an appointment and come back in here. so i asked him to show me how to do it online and he gets out a laptop puts it in front of me and then walks away. okay i guess ill do it alone. so no one in the store knows what to do now because the serial number for the controller doesnt fit in the space online. MICROSOFT doesnt know what to do when a MICROSOFT product and the MICROSOFT website are having an issue. so then i leave disappointed i wasted an hour and a half of my day and go home to call up their customer service and see if i can get anything done. thats a 45 minute wait on the phone just to talk to someone. okay its the weekend they r busy, ill play some xbox while i wait for them to help me. now i cant even sign in to xbox. i feel like going to buy a playstation and an apple computer. horrible experience

Gordon D

I purchased a Dell XPS 15 from this store, a couple months later I had an issue where the trackpad wasnt clicking properly anymore. I took it in for the staff to review, they determined the battery was swollen! The manager was very helpful in getting me a replacement laptop and the staff also helped with migrating my upgraded memory to the new laptop. I am thankful for purchasing the Microsoft complete warranty. Great staff and management at this store.

Bryan Bzdewka

Went in to get a repair on a product purchased directly from this store. Employee said I had to have a reservation, which he then made for me. I wait around for 45 minutes only to be told my reservation didnt go through and Ill have to wait another half hour for another person to see me. Wasnt too happy, especially as a windows insider and software developer

Gregory Petrillo

Definitely one of the standouts of the Mall, it brings the Apple style of sales and applies it well to Microsoft products. Theres a lot to love here, and you have the opportunity to try out Microsofts latest and greatest products.

Qasim Zia

No acknowledgement. Just hangout there for a while and no one will come ask you if you need help or anything. I had questions about some of the devices but ended up just walking out.

Ricardo Castillo

I love Microsoft direction of technology and being able to try it out myself feel amazing, such as the Surface Pro 4, VR Headset, and other expensive but powerful computers!

YU ZHANG

We came at 6:30 PM,they close at 7 PM, but when we go there every thing cannot play and try, and everything was out of work, I didnt know why it still opened!

Kyle Walsh

Took long then expected. I was out of a computer for 3 months. I bought the extended warranty. They care about profits not costumers. Stay away.

Pat Smith

My favorite store in this mall. Comfortable and the staff is helpful. Its not a trip to Roosevelt field if I dont walk into this store.

Pat Lapp

It was meh....there was nothing wow but it was kind of fun to play with all the tablets and desktops.

Shelly Zur

I bought the surface pro 4 and a few days later there was a bunch of things that didnt work with it.

RjK Frost

Everyone theres so cool