Romano Ford

Reviews 5

A

A Private User

Last June, I was shopping for a new car. I went to 5 different dealerships and Romano Ford/VW was ABSOLUTELY the WORST, by far. When I first walked in, all the sales people ignored me. I finally approached one after about 2 minutes. His name was Pete and he could have cared less that I was there. First, I told him I was interested in either a Ford Focus or Ford Fusion. He asked what my price range was. I said upto around $22k-$23k. He then told me that the Fusion was out of the question because they start at $28,000, which is a bold-faced lie (they start at $21,700). Then when I brought up the Focus, he said that they only had one in stock. I literally had to goad him into showing me the car. He showed me the car, really didnt tell me anything about it and never offered me the opportunity to take a test drive. Next, I inquired about VW Jetta. He told me some facts about it, and then I literally had to say Well, can you take me to see one? He walked me over to one but didnt offer me a test drive. Finally, I asked if he could run me some numbers (though I really should have just left). He brought me into his office and gave me a few prices. He made no attempt at all to actually sell me the car. Before I left, he asked for my phone number and said he would call me in a week to further discuss a sale. I gave him my number, but he never called. Out of all the dealerships I went to, this is the only one where (1) the salesman did not quickly approach me after I entered, (2) the salesman did not recognize that I was serious about buying and (3) did not at least offer me a test drive. I strongly suggest you avoid Romano VW/Ford, especially if you are young. I came away feeling like my business was worth nothing to them and that I wasnt worth their time. If you do go, get a salesman besides Pete. There are plenty of other dealerships in the area that will actually humor you and make you want to buy a car from them.

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Sean Bresnahan

Not happy with my experience at Romano Ford. Three years ago spoke with a dealer about a new lease. At the time they were running a special on 2014 Ford Escapes. I live south of Pulaski and work in Jamesville. We discussed a 20k lease at the time. After some negotiation we agreed on 285$ as a monthly payment with several thousand down. This was significantly more expensive then the special that was being advertised but I understood that a 20k lease increased the payment. When I returned to sign the paper work, my dealer was no wear to be found. The paper at the time showed a different over millage rate then previously discussed. When this was brought to the attention of the person helping me he shrugged and said he couldnt do anything as "corporate set the rate". Well I signed as I needed a car and figured id just pay the difference when the time came. Well 3 years later when I returned the vehicle the paper work on file showed I signed a 3 year 15k lease!!! There is no chance in hell I would have knowingly signed a 15K lease. My fiancee who was present for all discussions can verify this. Unfortuantly I signed the paper work with out reading it fully as I trusted my sales individual to draw up the right paper work. Today I had to pay the them at Romano Ford 5000$ for overages. BASELINE: READ YOUR CONTRACT!! Update: While I am still sore about the situation and am kicking myself for not reading the paper work fully, I will admit the management at Romano Ford has made every attempt to improve a bad situation. While I am still out the cost of the overages, the effort shown by Anthony and Mike is appreciated and deserves noting.

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Lindsey Kurak

I have been a customer here for 5 years. I never had good luck with the service department, but I returned to Romano because their sales department had always been good. I just leased my third Escape and it was an absolute nightmare! I was charged almost $400 for projected excessive mileage after taking advantage of Fords Earybird program. I was told when I picked out my new vehicle that I wouldnt be charged or it would be very little. Well I dont call $393.77 a little amount. I called and the manager agreed to give me $200 back. That was appreciated, however I feel it shouldve been for the full amount. Fast forward a week and I still have not received my $200. In addition, I got an email from Ford Credit stating that my payment was received for my 2014 lease that I returned over a week ago. I called Ford Credit and they informed that I was charged because they had not received payment from Romano. I called Romano again and after 3 phone calls was told well youll get your money back you just have to wait until Ford receives our check and then issues you a refund. Oh and my check for $200 was mailed out yesterday and should arrive today or tomorrow. This is very poor customer service to me. I shouldnt be responsible for paying 2 car payments this month because Romano didnt pay Ford in time. I learned my lesson and will never return to this dealership! Edited to Add-I just received a call and apology from Mike Fisher, which I sincerely appreciate. I still will never return, but it was very nice that he tried to make the situation better.

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John Wolfgang

I made a service appointment 10 days in advance for 2 recalls, a brake concern and an inoperative sunroof. My appointment was confirmed twice, listing all four requests. My appointment was scheduled for July 3rd and I dropped the car off on July 2nd. I received a call from Dave the Service Adviser at 11:45am Friday July 3rd stating that the car was ready. I asked for a recap of the service and was told that the 2 recalls were completed and they felt there was no issue with the brakes and by the way they were closing at noon. I replied with, what about the sunroof issue? After a pause and hesitation, Dave came back with oh, we didnt have time to look at it because we are closing at noon. I was never informed of the early closing, as a mater of fact, on my receipt when I picked up the car, it has vehicle to be ready by 5pm. I expressed how disappointed I was with the lack of service. I was told that I could set up another appointment for them to look at the sunroof and he might be able to see if he could possibly get us a loaner car. The above information is an accurate account of what happened. The following is my opinion; by not completing a scheduled appointment, calling a client 15 minutes before they close and telling me to pick up the car that was only partially completed is extremely poor service.

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Patricia Kindler

I have had the pleasure of purchasing and leasing VWs and Fords from Romano for the past 13 years. They have always gone above and beyond to accommodate me whether it was in sales, financing or servicing my different vehicles. My salesman, Bob Klix, was very knowledgeable about my Ford Fusion, took the time to explain the different options on the car, was readily available and courteous whenever I phoned him with questions .and had a sincere honesty and concern for me, which I have yet to find elsewhere. I will surely look forward to working with Bob in the future. Erik Konick, Romanos finance manager, was so patient and kind with me, even when he was extremely busy with other customers. He was cognizant of my budget and worked very hard to find the right car within my limits. Erik clearly explained the finance options and made sure I received the best deal possible. Both gentlemen were well trained, extremely professional in their demeanor and are a great asset to the Romano team. Because of this, I have sent several customers who felt the same way. A lot of the salesman and also the General Manager stopped by to say hello and congratulated me on my new purchase. That was really a nice thing to do. Thanks guys for the outstanding service!. Pat Kindler

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